The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.

Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!

It would be a 0 star if I could but their cleaning lady was pretty awesome. Atleast we had a clean room each night. Very old and uncomfortable mattress, very old pillows that went pancake thin. We had cold water the first 3 of the 11 nights. The hot tube never worked the whole time, pool had dirty traps every day, empty bar that never was manned, very cool outside grill/cook area that was run down and broken. Their morning breakfast buffet had a good selection but it looked like the same stuff that was put out the morning before and just reserved. Over all the hotel looked like it used to be a great place back in the day and now its run down and half working. Even apon checking out the guy didnt care about us just saying very good.

The entrance of the property was very welcoming and nicely decorated. once we got to our room which was the biggest room that they had available we noticed water damage damage to door frames door that didn't close windows that didn't close all the way so mosquitoes were able to get into our room. Not all sliding doors to the patios locked so our room was unsecured. there was an ant hole in the wall there is ants in the room chip paint we use the shower we had no hot water the first day we were not notified by the staff but they were aware of the issue on our second and third day there the Wi-Fi internet was not working the breakfast options very good.

The only good thing is the amount of space. The walls are stained , the faucets yo showers are old and justy. The shower head broke on the 2nd night, they moved us 2 different rooms. Where the AC's weren't working.

The hotel is privately located which is a plus but the ac for the living room didn’t work! Most of the door knobs were loose and our toilet for the room didn’t flush very good and every time I went to the front office to get someone to come and help us because at one point it completely clogged, they said “Yeah I’ll send someone but no one ever came!” Very disappointing!

I love thIs hotel, almost everything was perfect, and let me clarify the almost part, the people at the reception was amazing, Joshua went above and beyond to make sure our stay there was pleasant, we got there late afternoon and my family was hungry, and this is the almost part, the hotel doesn’t have a lobby, so you have to carry your luggage from the street to the front desk, and the hotel doesn’t have a restaurant either, nor a deli to order food at any time, but they do have one in the mornings for breakfast only, but the local restaurants delivered to your room and the prices were very affordable, is worth to mention that the people at the breakfast restaurant, were too amazingly polite and attentive, the pool was kind of small compared to all the other hotels here at the Cancun area, but it was never too crowded and my grandkids had a wonderful time ( so did I ) So the downside. 1- no lobby 2- no restaurants Everything else, AMAZING

it was a great room so much better than I expected. we got to eat breakfast pool side and beautiful views

Very clean, big, good service, delicious breakfast

Quiet hotel in a residential area, lovely pool & staff, with a great room, could do with a restaurant or bar to liven things up a little, loads of local wildlife to see (iguanas, agoutis, coutis), but bit of a mosquito problem due to lake on adjacent golf course - take lots of repellent! Overall an enjoyable place to stay with decent buffet breakfasts included 😎

We stayed here 4 nights between Christmas and New Year 2018. Do your self a favor - go somewhere else. The hotel is worn down, furniture / beds are old, kitchen poorly equipped, all exterior / landscaping need better upkeep. Pool is not cleaned regular, Fitness room has no working A/C. Bar closed during our stay. We believe they have a general problems with their electricity. Our A/C only worked from time to time. The hotel is understaffed resulting in poor cleaning and general upkeep. Sad in a way as the hotel has great potential but it need a LOT of love and care (and money .. the owners probably do not want to invest in it) The staff is doing their best and tried to help us also allowed us the refund we demanded… BUT do yourself a favor, go somewhere else - this will save you the hassle, frustration and aggravation.

We like so much this hotel, only need to look more for the swiming pool, I mean you need to clean. Breakfast good and location is in very beautiful place.

The room had ants which got into everything, clothes, crawling on my iPhone and even the hidden zip locked candy. Add a leak from the ceiling ( possible air conditioning) through the ceiling and onto anyone who sat on the toilet, with water on the floor. The next day they moved us to another room with no special needs or care and though the room didn’t have ants or a leak above the toilet, it had no shower curtain nor a working TV. Both items pointed out and only the curtain was added. The breakfast was good with no complaints. This was not a good stay as the other 6 hotels we stayed at just prior to this one. The on-site manager could only say sorry and did nothing to try and keep guests happy. What a huge pain in having to pack up and move the next day after our arrival. We were planning on booking a third night after we arrived, however cancelled that the very next morning. One bad night was soon to be two.

The hotel was very clean. The housekeeping cleaned the rooms every day and always put new towels, made the beds, and would leave two bottles of water every day. The workers at the service desk were always helpful and gave us so much information as to how to get around the city, and would help us order a taxi whenever needed. Great place to stay!

Big bang for the money

Very nice architecture. Small pool. Far from the beach if you want to walk to it. Surrounded by golf course. Poor choice for breakfest for this type of hotel, but enjoyed the fresh fruits. Would recommend for budget travel

For the staff at the reception it was more important to attend the guests who want to book a local tourguide. Guests for rooms had to wait. Difficulties to find the Hotel.com reservation.

Room was clean, but it smelled like if it was humid. Hard to get to the beach, long walk and no options given (golf cart or bikes?). The breakfast was OK.

The Eurostars Hacienda VR has been my go-to hotel for many years because it is one of the most trustworthy and well-kept secrets of PDC. The rooms are beautifully appointed and even though there is bound to be some construction going on to improve a room or two (if you end up being placed in a room with construction just ask to be moved), the front desk staff will really go out of their way to make your stay as perfect as possible. The poolside free breakfast is a nice treat and the free parking is extra convenient. Also, this is one of the only PDC hotels within such a reasonable budget range - please keep the prices this way. The spa is amazing, don’t miss that either!

Overall wasn’t very plesent. Good part is breakfast has many choices, 6 or 7 different fruits, loved pan fried eggs, pancakes, breads, cooked vegetables change every day. Juice, milk and cereal. Part is not good is, shower water is not hot, some morning just completely cold. The doors can’t be locked, asked service desk to fixed it, nothing happened. Double bed is small. Asked for extra comforter, not given any, later the house keeper gave one extra without asking. Arrived on New Year Eve around 10pm at hotel , front desk not making any effort to get us place in restaurant. Front desk tried to sell us Xcaret’s tickets, $4 cheaper, and took $4 per ticket reservation fee, but when I get to the park, they still charged me full price. At least when I got back to them with the receipt, they refunded me the reservation fee. We paid about $460 per night after new year, had a living room and a full kitchen, just feel service didn’t the price and comfort.

I loved the hotel, it’s very Mexican. Clean with friendly staff. Would have liked more choices at the breakfast. Water pressure in showers not the strongest. Beach is not too close

the smell of the room was not nice and I did not like the quality of the breakfast food

Far from the beach and town! Extra charges for taxis to this area ! Rooms are dark ! I did not like it and the price is ok but you end up paying more and losing time ! Service is not good

Very charming hotel, ideal for 1 or 2 nights while arriving in Playa del Carmen. A little bit isolated but walkable to reach downtown. Coming back to the accommodation by taxi for a good price.

Very impressed with the security of this community. It had great restaurants and accommodations within the secured and gated community. The hotel itself was quite cute and offered a beautiful spa/gym, yoga bike rentals, etc... didn't spend too much time in room as we were adventuring around the Yucatán, but the beds were quite comfortable when we did get in!

Good place to stay for two days (no more) and explore the city and beaches/parks around. Small pool, breakfast very good but no dinner available. The location is perfect if you have a car.

Peaceful and great breakfast buffet style with great choice every day. No matter if there is kind in the hotel we only see them on the morning because almost every one are going to the beach. The only negative thing was the noise of the spa because our room was near the power room.

All very good, excellent service , stayed only one night but we will come back

The hotel itself is beautiful, it is located inside playacar which is a really safe zone it is so safe I felt a little trapped behind 2 gates, it made it very hard +expensive to access public transportation as just to get from our hotel to the beach it was 150 pesos one way and NOT all taxis can go into this gated community. The staff are great and friendly but they are dealt a crappy hand as the hotel needs some immediate attention. Our beds were hard as a rock because they have cement bases we had to get moved to a new room as our initial bed was hard on the sides and sinking in the middle and we didn't sleep.Unfortunately after we got moved to the next room rather than replacing the mattress we saw that the room was cleaned and a new guest was subjected to the bad bed sure enough when we were having breakfast heard the couple having the same complaint. They also don't put sheets on your bed, just a comforter which was a bit weird. There are no options for dinner and the bar closes around 5. ------------------------- I believe this place has great POTENTIAL to be better if the owners would change the beds +put some good sheets on them, get a good restaurant in, and run a shuttle that takes you to the main plaza a few times a day. Bottom line I WOULD NOT STAY HERE and I DO NOT RECOMMEND THIS PLACE. Save your hard earn money and treat your self to another place where you will actually rest, this is not it.

My room was comfortable and pleasant. The reception are oranaizd & excellent