We booked the “executive” room with extra space and a fully functioning kitchen, including an oven. However, we received a smaller room with a microwave that had a “convection” setting. Initially, we thought it was false advertising. On the second day, we called the helpline to complain and in turn got our correct room. Clarifications: The executive room does have a functioning oven, but ensure you get the correct room. The air conditioning does not work; the controllers in each room are not adjustable. (Could not provide a reason as to why.) The rooms have a hair dryer, although it’s not listed. The room is spacious with movable furniture and comfortable sheets, though experiences may vary. Room service only includes bin changing; bring extra bin bags (We needed to provide our own, for a two-person, Mon-Fri stay). Hotel key / card system is unique and simple. For cooking, you WILL need to buy basic necessities like oil and tin foil. The smart TVs work, but connecting a wireless device requires a passcode, which the hotel refused to provide. (Could not provide a reason as to why.) No towel service was provided during our stay, which is usually standard in most hotels. The lacking of a lobby / helpdesk was VERY noticeable with our problems on this visit. Would we stay again? Yes, with the right room. Would we recommend? Yes, for location, size, and quality. Does the listing need adjustment for accuracy? Yes.

Really disappointed with our stay. Check in was a major inconvenience. We waited outside with my baby for over 30 minutes and talked to multiple people before someone could give us the door code. We were given the wrong room key and had to call back to get it replaced. Then we had to lug our child and all our luggage around the block to enter from a different address than we were provided. Ultimately missed our dinner reservation due to the delay. Tried to get compensated for this inconvenience and were denied.

Tolle Location super sauber super zentral

We stayed at the Goethe property. Keep mind the check-in is in a different location, just follow the email. The place is a studio, all brand new and has everything you need for a long stay. The bathroom was spotless. Impecable everything, think IKEA. Customer Service was superb, they went above and beyond when needed assistance. Close to the fun area (restaurants and bars) walking distance from the river, old downtown and train to central station and airport. This has been one of the best accommodations we’ve stayed, 5 stars!

Nice place at the center of the city and walking distance from everywhere.

Fairly simple to find. There isn’t always someone at front desk but they were able to answer my call and guide me through the check in process. Spacious room, clean and modern. Can be a bit confusing if you’re in the second building but overall great place.

Nice property, clean and very comfortable, modern and plenty of space, would stay here again

Comfy and clean place to explore Frankfurt from. Check-in was a disaster though, would not recommend if you’re arriving later in the day or there is the potential to have delayed flights. Booking though Expedia meant I didn’t receive emails that would let me check in and I had to run to a nearby cafe before they closed so I could get a keycard to enter the building. Staff were friendly on the phone but don’t book if you expect people to be around to help you check in.