This hotel is a scam carrying the Hyatt brand name. The lift lobby is stingy with heavy smell of urine, the room doesn’t even have enough space to pop open both of our suitcase given its rate. Housekeeping comes in irregular and unexpected hour - they can knock our door one day at 11:00 am , then the other day HAS NOT finish housekeeping at 4PM - after so much heat outside and we’d try to get back to the room to take a break. When we sat in the lobby waiting for housekeeping by to be done, one of the staff was giving us a disgusted look as if we were some random intruders - and only greeted us until we pull our room key card out. Other than the above, they don’t clean the laundry machines - there were tissue, someone’s hair, candy paper and layer of filth left in the machine and I only found out after finish washing my clothes - very gross !!! The mattress were the MOST TERRIBLE - It is soft, and the softness is uneven. I got lower back pain from the first 3 days of sleep and wasn’t able to forward fold because of the back pain. I got even more tired after sleeping on that bed which was absolutely a nightmare. Also, just a side note, the room key looks fancy but it does not work every time when you tap for lift / room access. I can’t believe this hotel is charging me almost $3000 HKD a night with such terrible experience! This will be the first time and the last time I stay with Hyatt House! I ll never come back again!

Friendly and clean

This is an outstanding new hotel in the Heart of Tokyo, minutes away from the Shibuya scramble. I couldn’t believe the big size of the room. The pool was a relief in summer. Beautiful hotel and surroundings. It make our trip completely enjoyable.

Great location, big room size, convenient, modern and clean. Would come back again.

Great location, perfect rooms and service. amazing breakfast. Go here if you want to experience Shibuya and especially if you are keen on shopping.

We stayed in Delux King Room and there is a single sofa bed for our daughter, a pantry and a large walk in area. It feels more like a service apartment than a hotel. The location is perfect. Although it is right in shibuya, the area is new and quiet. Just a short walk from Shibuya Scamble Crossing. Hotel staff v helpful and nice. The hotel is almost brand new but is running smoothly. We will stay here again!

IMPRESSIVE PROPERTY!

Great hotel, walking distance to everything, shopping, transport, food. Hotel rooms are have washing and dryer which was the best! Microwave and stovetop. Very advance rooms, was very impressed

The hotel is new and comfort with friendly and helpful staff. The room is very spacious and all the necessary amenities. Location just few mins walk to JR Shibuya. Worth to stay when visit Tokyo

Love this hotel. Close to everything yet quiet and away from noise. Hotel staff are friendly and helpful. Rooms are nice and clean.

Hyatt House is a really great hotel! Very clean and modern, everyone was very helpful and friendly. Tvs allow you to cast streaming services from your phone. The pool is small but nice. The location is perfect if you want to check out Shibuya scramble crossing, catching the metro, walking around Shibuya for shopping. Shibuya Stream is busy but tons of food and shopping options. The hotel and surrounding area is brand new and the area around it is still undergoing construction so itll be even nicer in the future. The only thing that needs to be fixed right now is the address for the hotel on google and all the travel sites. Taxis from the airport will go to the old location and then have a really hard time finding the place as its not identifiable from the street. Id advise getting the exact address from the hotel before you arrive so you arent giving the taxis the wrong location.

I do not write reviews, but this hotel deserves one. Our week-long stay was phenomenal. Located in Shibuya, renowned for its shopping and vibrant atmosphere, the hotel offered a peaceful retreat just a four-minute walk from Shibuya Crossing. Despite its central location, it was quiet and relaxing, with the metro only three minutes away, providing easy citywide access. We booked two spacious, modern rooms for our family of five, equipped with a kitchen, microwave/toaster oven, and all essentials. The in-room washer/dryer combo were a bonus. Just loaded our laundry once and it was done when we got back. The staff was exceptional, from check-in to departure. During checkout, we needed two Ubers to our next hotel in the Disney area due to our luggage. Since the Hyatt is a new hotel, the Uber/taxi pickup location was hard to find. The first Uber driver arrived quickly and without issue, taking me and my daughter. The second driver couldn't find the location and asked my wife and kids to meet him elsewhere. With all the luggage, this was difficult for them to manage. My wife canceled the Uber and rebooked, only to get the same driver again. Suddenly, three Hyatt staff members came down to help my wife and kids walk the luggage to a different pickup area. I'm not sure how they knew they needed help, but their assistance was greatly appreciated. This hotel made our trip, and we will not stay anywhere else when we travel to Japan. Great hotel, great staff, great location.

Really new and shiny hotel with big rooms and easy walking distance everthing shibuya. The pool was great and kids got yummy cookies + candy.Comfy pjs. Would stay again

Loved the rooftop pool — quite an experience swimming among the skyscrapers! Also, the pajamas were the most comfortable set we experienced across multiple hotels. If they hadn’t had a giant Hyatt logo on them, I would have bought a pair.

Good location

A little difficult to find, but once you realize the location it is a fantastic property with plenty of amenities

Hyatt House was an amazing place to stay. The staff were so helpful with everything. The room sizes were very spacious. We had a great stay here and would stay again if we’re ever back in Japan.

Everything was great. Could use a better bar!

Very nice, new hotel, lovely part of town. Rooms were excellent, spacious and clean. Would happily come vack if returning to tokyo in the future

The hotel was spotless and new. Everything we needed! We were able to pack light with a w/d in our room and have breakfast with our kitchenette. Very nice, super clean, quiet and easy walk everywhere.

Close to the famed Shibuya crossing. Spacious room. Comfortable and clean. The washer-dryer in the room made it so much easier to have our clothes laundered at our convenience at no extra cost.

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I enjoyed my stay there’s so many dining option in Shibuya near the hotel.

Smooth and amazing, the room had so many accommodations the more we looked-- pajamas, slippers, tableware, laundry bags, detergent, kitchenette and microwave, etc., etc. The hotel staff also went above and beyond as I came down with a cold and wasn't feeling well. They helped us with locating cold medicines, clinics, helped us with hailing a taxis, pretty much anything you could think to ask they were extremely accommodating. I wasn't expecting jet lag to impact me so much on this trip and if it weren't for their services I wouldn't have recovered as well. Thank you very much!!

The hotel was in an excellent location, with easy access to station, restaurants an shops, not to mention Shibuya scramble. How was great, we had 3 adults with double bed and fold out couch, which was perfect for us as we spent most time out and about. Added bonus was pool area on top floor.

Excellent service. Great accommodations and location.

Nice hotel but the location was not easy to find. Breafast too expensive compared to the limitedc hoice of the buffet

Clean, modern, quiet. Great location in new Shibuya Sakura stage building. To find the hotel go to third floor and look for Sakura side. Right across from train station.

Very helpful staff, close to Shibuya Station, wonderful room amenities. It was hard to find at first because it’s on the third floor of the Sakura Tower. The staff mentioned that they’re working on improving signage and directions.

This is the cleanest hotel I’ve ever had the please of staying at. You can tell they really care about their guests with the little details. Extremely friendly and helpful staff. Absolutely recommend!