Our stay was great. I wish I had more characters to describe the property. The handrail came loose from the wall. We immediately notified the host. We aren't complainers and said we didn't need immediate attention. The checkout instructions in the binder were very simple - start dishwasher & take out trash, We cleaned out the fridge/freezers, started the dishwashers, swept, cleaned counters, emptied the trash, stripped the linens and started the washer for towels and sheets - like we always do. So I was completely surprised when I received a text from the host that they were keeping our damage deposit! 1. The railing - which we had reported. I had pictures that the railing was improperly installed. Only attached with brad nails/not attached to any studs. They agreed it wasn't acceptable and would notify their maintenance but were still charging us! 2. They charged for 3 xtra hours cleaning. For a wet bath mat, crumbs on the floor of the theater room & a "white substance" on the leather chair/spot on a bean bag. The pictures they provided do not support 3 hours of work. 3. Other things they said were broken during our stay - the pop-a-shot game (idk if it was broken or incorrectly repaired previously) and a folding chair which was already broken. 4. Days later after new guest checked in they are mysteriously "finding" other things. I will file a dispute with VRBO.

This was my first time booking on Vrbo and I could not be happier! The Hideaway was the perfect spot for a big family getaway (16 people). With the everything this vacation spot had to offer we never needed to leave. Everything we wanted was right there. Plus it was only a few minutes from Seneca Lake so we were also able to enjoy a lake day. Both Cabins had great WIFI and both were well taken care of. The Host was also fantastic with communication and responded to questions quickly. I was very impressed with how well they communicated and how quickly they fixed any problems that popped up. Everyone who joined me on this vacation agreed that it was wonderful and we should definitely come back. I can see this being a vacation spot we go to often.