The property itself was clean and adequate and was good value for money and if we wanted to do another night out in Bournemouth we would stay here again as in a good location HOWEVER - we had a dreadful experience when checking in - when we arrived there was no one on a front desk and reception was all locked up, we rang the phone number and was told we needed to check in with the staff at the hotel opposite so over we went, confirmed the booking and that we’d booked a premier quadruple room. The lady on the desk said that the room we booked was unavailable but they have ‘upgraded’ us to a suite in their hotel - so we said great got the keys and up we went to the most disgusting room I’ve ever seen, it smelt so badly, a mixture of weed and mould, wallpaper hanging off the walls, stains and water marks all over the walls, bathroom gross, bath side fell off. Dark dingy horrid. I had to go back down and ask to be given the room we had booked in the other hotel, again I was told that room was not available, I had to get a bit assertive and say that I have a booking confirmation that that room in that hotel was confirmed (they also had it on their paperwork) and that we wanted room we had paid for. She phoned the manager of the other hotel who came over after a little time - low and behold with the key to the room we had booked in the other hotel. I’m not sure what the two hotels were trying to pull but we were not going to be forced into taking accommodation we hadn’t booked.

Roma’s good but guests across from us made a racket till 3am. Arguing and shouting non stop. Manager moved us to another room at 3am as these guests wouldn’t move and apparently hadn’t paid. They should have been kicked out earlier in the day for not paying but instead were allowed to stay and disrupt our sleep for pretty much the whole night.

Last minute we were informed hotel is overbooked hence they had no rooms an only alterbative was a room 20 mins away from beach.

It was a good budget stay. The hotel we booked was not available but it’s a chain of three or more so we were out next door. It’s basic but was ok for a night. Was as expected.

Warning!!!!!!!!!!! Do not book here I booked this hotel as it stated disabled friendly, after getting there i found a note stating go to another hotel across a main road to book in which i did, she could not find the booking and asked if my name was something that wasnt me i had to keep saying no over and over then was asked for my id which she took and photocopied (very strange) anyway finally got the key and was told its on the third floor, it was very steep steps of which i knew finding it difficult myself that my mother would never make it, also there were building works and so much banging going on in the hotel we were staying at so i went back over and told here no good, she then offered a room at the hotel she was working from, i said ok and was shown two rooms which i did not even want to enter and refused, the place was falling apart and in such bad condition. I asked for my money back which started a succession of calls to the manager or owner as she didnt know what she was doing to then be offered another room in another hotel next to the first one, i refused as building works were loud and had no faith left bit went anyway and although better there was a window in the tiny room with what looked like steptoes yard. The manager eventually came even though i had been told he was nowhere near but he refused to give me my money back and said i have to contact the company i bokked with, so then i had to find somewhere to stay and that was our first day took up!!

Nice area

Recently refurbished hotel. Great location, tight car park. The room was big, comfortable bed.

This hotel is not a hotel. It's a refugee staging post , and looks like it has been for some time now. The shower also didn't work , but the lady on reception didn't seem to understand what I was actually saying. The bathroom was probably very good in 1956 when I can only assume it was fitted. Tired, old, run down with zero facilities.

Stayed at Azure hotel recently and it was very disappointed. Unfortunately, our experience was far below our expectations. The washroom was not working properly. The air conditioning was faulty, making the room uncomfortably warm, especially during the night. Additionally, the TV did not work throughout our stay.They didn’t provide the basic things especially water when we have check in. And the room curtains were very small didn’t close properly, impacting privacy and sleep quality. Expected better for the price. Overall, these issues made our experience unsatisfactory.I will not recommend this place.

my experience there was very good

Pros great location room itself was clean and comfortable bed was great so comfortable we had a triple room great view small room but it had a fridge and a little dining table which was a nice touch! Bathroom was huge shower was abit dodgy but it eventually came out hot after running for about 10minutes on the hottest setting then it was too hot but I’d rather that than cold. Cons - had to check in at an alternative hotel. Noisy! No security or staff in the building and there was a room next to us with about 50people in it banging doors and shouting all night long. Front door was always on a latch. Parking terrible someone even blocked the main entrance door so we couldn’t get out the building major fire hazard!

We booked 2 triple rooms for our stay, specifically for 2 parents and a child, and 3 adults (bunk-beds due to no couples) in another. When we checked in, we were told that the triple rooms were all gone and given 3 doubles instead--in a different hotel next door. This meant that the 7 y/o had to share a bed with mum and dad, and 2 of the adults had to share a bed. Really not cool. To top it off, the place did not have hot running water, despite a guest who was checking out when we checked in already complaining about it. Cold showers all round. The whole thing is a shoe-strong operation and they clearly aren't fussed about customer satisfaction. Even the UHT milk had less than 30 days left on it. At least it was fairly cheap for a bank holiday and the rooms were clean, if dated. Be aware that there is no front desk in this hotel, you have to go to a 3rd one (!) across the road - Bourne Hall. Probably fine for a stag/hen-do, but wouldn't take family there again.

We arrived at this hotel having booked a triple room. Upon arrival the check in lady told us they’d over booked and there was no triple room available. They wanted us to sleep in a double room. The manager came and eventually offered us two double rooms. We weren't happy with this as it meant one adult in one room and an adult and child in the other, that’s not what we booked. This went on for 5 minutes or more and my wife would not settle for two double rooms. Eventually the manager gave us a triple room. The triple room is a very small double with a single bunk above. The room is very very basic and small. But fine for what we needed. Could have done with a better clean. Plenty of toiletries. For the inconvenience the manager gave us free parking. Which in fairness the £20 parking is an absolute rip off. The noise level at night was absolutely ridiculous. It sounded as if there were 10 people in the room next door having a party until midnight. The walls are so thin you can hear everything. It sounded like they were in our room Overall we’d never stay here again. And certainly wouldn’t recommend it. I’m sure someone else who booked a triple room will have arrived after us to find there was no triple available.

Don't book here unless you are ready to accept the very poor organisation, service, and general condition of property. I booked a room that offered 2bunk beds - with 4 separate beds as we were a group of 4 males attending an event (The booked room showed 4 separate beds, including one bunk which should have been a double bed on bottom and single bed above). This was as shown in the photo which also showed a well cared for room. In reality when we arrived we were offered a room with just one double bed and one single bed. After negotiation we were taken to another hotel aroung the corner where thare was a room with one double, and a bunk bed with two single beds. This was accepted because one person had needed to withdraw from the visit (luckily). The room itself was in very poor condition, including a damaged and dirty carpet. There was mould on the ceiling in the shower and on one corner of the bedroom. The smoke alarm had been covered with a plastic bag and sealed to the ceiling with tape. etc etc.

cheap and clean

This is not a hotel really but more of a hostel. There isn’t even a sign on the outside of it saying the name.

I payed £88 for a night for me and my partner, then had to pay another £10 for parking which i think is exesive. The room floors were filthy, some of the sink was missing and security cameras placed all over rhe place including one that was directly outside our room that pointed to it. The bed sounded as if it had tape on it and i found out someone had already complained . Safe to say i wont be returning

Wasn’t as advertised but was clean and good location, however we weren’t expecting a bunk bed.