Phenomenal hotel. Amazing staff and service. Unbeatable location in center of Münich.

Phenomenal hotel. Amazing staff and service. Unbeatable location in center of Münich.

Staff Accommodating and helpful. Communicated through what’s up, fast responses.

Staff Accommodating and helpful. Communicated through what’s up, fast responses.

Our experience at this hotel was extremely disappointing. During our stay, our packages, which contained cherished items such as our favorite pastries, fruit, nuts, chocolates, and a pair of my wife’s glasses, were mistakenly thrown into the garbage. These items were a collection of small treasures we had gathered during our travels across Europe. Initially, the cleaning crew denied any wrongdoing, and the hotel manager treated us poorly, refusing to accept responsibility. After hours of arguing, the hotel finally offered minimal financial compensation, which barely covered our losses. On the final day of our stay, we felt unsafe and experienced the worst hospitality we have ever encountered. This unfortunate incident has drastically changed our perception of the Mandarin Oriental brand, which we once loved.

Our experience at this hotel was extremely disappointing. During our stay, our packages, which contained cherished items such as our favorite pastries, fruit, nuts, chocolates, and a pair of my wife’s glasses, were mistakenly thrown into the garbage. These items were a collection of small treasures we had gathered during our travels across Europe. Initially, the cleaning crew denied any wrongdoing, and the hotel manager treated us poorly, refusing to accept responsibility. After hours of arguing, the hotel finally offered minimal financial compensation, which barely covered our losses. On the final day of our stay, we felt unsafe and experienced the worst hospitality we have ever encountered. This unfortunate incident has drastically changed our perception of the Mandarin Oriental brand, which we once loved.

Extraordinary!

Extraordinary!

We tried to book the spa in advance. It was not possible. When we arrived there was no availability because the spa is not inhouse and it is really small sp there never would have possible to have a nice massage or a nice spa relaxing experience. It would have been nice to know this in advance so we could have checked for other massage/spa in the area but when we realised this it was to late. The staff at the hotel was really and great service.

We tried to book the spa in advance. It was not possible. When we arrived there was no availability because the spa is not inhouse and it is really small sp there never would have possible to have a nice massage or a nice spa relaxing experience. It would have been nice to know this in advance so we could have checked for other massage/spa in the area but when we realised this it was to late. The staff at the hotel was really and great service.

All perfect except one thing that is not related to the property: ongoing construction just ahead of it.

All perfect except one thing that is not related to the property: ongoing construction just ahead of it.

The property is absolutely beautiful and the staff amazing !!

The property is absolutely beautiful and the staff amazing !!

Always an excellent stay at a Mandarin Oriental! This one in Munich is such an exquisite place, away from the tourist apots yet close to Marienplatz and MaximillianstraBe. Premium Deluxe Room on the 4/F had great space. Bathroom all electronic! Didnt want to get out of the shower! Service superb, from Concierge, Front desk and Restaurant.

Always an excellent stay at a Mandarin Oriental! This one in Munich is such an exquisite place, away from the tourist apots yet close to Marienplatz and MaximillianstraBe. Premium Deluxe Room on the 4/F had great space. Bathroom all electronic! Didnt want to get out of the shower! Service superb, from Concierge, Front desk and Restaurant.

Made us all feel like family - the bar staff were so friendly and we enjoyed River’s service.

Made us all feel like family - the bar staff were so friendly and we enjoyed River’s service.

Very well kept property and the staff were great.

Very well kept property and the staff were great.

Good ambience. Bad housekeeping.

Good ambience. Bad housekeeping.

Beautiful hotel, great location. Nice double windows - very quiet, can’t hear a thing in the suite! Service was average, especially concierge service. Not knowledgeable or particularly helpful.

Beautiful hotel, great location. Nice double windows - very quiet, can’t hear a thing in the suite! Service was average, especially concierge service. Not knowledgeable or particularly helpful.

Lovely hotel!!!

Lovely hotel!!!

Check-in experience could be better

Check-in experience could be better

Super nice hotel with him the most accommodating and friendly staff!

Super nice hotel with him the most accommodating and friendly staff!

Great staff. Great rooftop

Great staff. Great rooftop