Management DEFINITELY needs to retrain some front desk agents to be sure they’re all following protocol & properly informing guests of hidden and unexpected CHARGES so that the guest can decide to use different cards or leave altogether. Hotels.com needs to do a better job of including ALL charges & taxes etc so there are no surprises when we get to the property!!! And Marriott needs to get a grip on the $100/day incidental “hold” that adds up to A LOT of extra money on hold for the 5 days you’re there!! I was PISSED! No warning… nothing! And when you’re already on a tight budget & have no extra money to eat because of said hold?? No. That’s messed up! And, no, that’s not a universal hotel policy. Also, I was there from Tue night to Sat afternoon and, other than a knock at 8:30-9AM one morning, MY ROOM WAS NEVER CLEANED!!! I had the privacy tag on the door on Wed because we were moving son to dorm & had stuff everywhere & didn’t want to have to reorganize. No one came Thursday and the lone knock came while I was still in bed Friday morning, and that was that. I even asked front desk to let them know to clean. Not sure what happened, but not cool. The property itself is decent enough location-wise, clean, nice, etc, but the walls & windows & doors are paper thin -you hear EVERYTHING! It’s quite jarring at night when trying to sleep. And whomever thought a sliding barn door for the bathroom needs to never design hotel bathrooms again!! Brekky was decent, staff were mostly nice

Will stay again next time in providence- just for the pool!!

Will stay again next time in providence- just for the pool!!

Management DEFINITELY needs to retrain some front desk agents to be sure they’re all following protocol & properly informing guests of hidden and unexpected CHARGES so that the guest can decide to use different cards or leave altogether. Hotels.com needs to do a better job of including ALL charges & taxes etc so there are no surprises when we get to the property!!! And Marriott needs to get a grip on the $100/day incidental “hold” that adds up to A LOT of extra money on hold for the 5 days you’re there!! I was PISSED! No warning… nothing! And when you’re already on a tight budget & have no extra money to eat because of said hold?? No. That’s messed up! And, no, that’s not a universal hotel policy. Also, I was there from Tue night to Sat afternoon and, other than a knock at 8:30-9AM one morning, MY ROOM WAS NEVER CLEANED!!! I had the privacy tag on the door on Wed because we were moving son to dorm & had stuff everywhere & didn’t want to have to reorganize. No one came Thursday and the lone knock came while I was still in bed Friday morning, and that was that. I even asked front desk to let them know to clean. Not sure what happened, but not cool. The property itself is decent enough location-wise, clean, nice, etc, but the walls & windows & doors are paper thin -you hear EVERYTHING! It’s quite jarring at night when trying to sleep. And whomever thought a sliding barn door for the bathroom needs to never design hotel bathrooms again!! Brekky was decent, staff were mostly nice

Well located. Room not in good conditions. Room too small.

Well located. Room not in good conditions. Room too small.

Lack of Hot water in shower Saturday morning. Shower curtain too short resulting in water on the floor. Otherwise OK

Lack of Hot water in shower Saturday morning. Shower curtain too short resulting in water on the floor. Otherwise OK

My kids love your pool! Your staff is very nice.

My kids love your pool! Your staff is very nice.

Location is Wonderful nice place that has a pool! The pool could be cleaner. There’s people attending it that could be skimming it. It is $35 to park overnight seems a little excessive. I think most people assume that you can park for free when you’re staying in a hotel.

The property is at a very convenient location, 3-6 mins drive to most restaurant and cafe. The staff there are extremely welcoming and friendly.

The property is at a very convenient location, 3-6 mins drive to most restaurant and cafe. The staff there are extremely welcoming and friendly.

Location is Wonderful nice place that has a pool! The pool could be cleaner. There’s people attending it that could be skimming it. It is $35 to park overnight seems a little excessive. I think most people assume that you can park for free when you’re staying in a hotel.

pool was great but the second day it was so cloudy you couldnt see the bottom. there were no towels available. bathroom in room was gross and was missing towels and had mold

pool was great but the second day it was so cloudy you couldnt see the bottom. there were no towels available. bathroom in room was gross and was missing towels and had mold

I booked this room at the last minute and checked-in within 20 minutes of booking. The staff was helpful, friendly, and courteous. The facility had everything we had hoped for and enjoyed our stay.

I booked this room at the last minute and checked-in within 20 minutes of booking. The staff was helpful, friendly, and courteous. The facility had everything we had hoped for and enjoyed our stay.

Loved the courtyard area where the pool was. Made you forget you were in the heart of the city. Beds were very comfy, food was great, although pricey.

Loved the courtyard area where the pool was. Made you forget you were in the heart of the city. Beds were very comfy, food was great, although pricey.

Good location with easy access to the City of Providence. Rooms interiors had been updated. We were only there for one night, but the room had little to no view and it's a good thing because the windows had broken seals and were all cloudy and disgusting looking!

Good location with easy access to the City of Providence. Rooms interiors had been updated. We were only there for one night, but the room had little to no view and it's a good thing because the windows had broken seals and were all cloudy and disgusting looking!

Great

Great

Great in/out attached pool. Restaurant was nice. Staff were professional, informed and pleasant. Room was questionable-sham was dirty. Bathroom linen appeared to be lightly soiled.

Great in/out attached pool. Restaurant was nice. Staff were professional, informed and pleasant. Room was questionable-sham was dirty. Bathroom linen appeared to be lightly soiled.

Love the pool! Staff very friendly.

Love the pool! Staff very friendly.

Great pool, great hotel room, nice greeting staff! We did have an issue trying to get water unlike any other hotel we’ve been to. Also, the restaurant inside is more on the expensive side, with waitresses that don't really care to check in on you at all. The host was sweet though! Also be prepared to be charged over $30 for parking somehow on e you get there !

Great pool, great hotel room, nice greeting staff! We did have an issue trying to get water unlike any other hotel we’ve been to. Also, the restaurant inside is more on the expensive side, with waitresses that don't really care to check in on you at all. The host was sweet though! Also be prepared to be charged over $30 for parking somehow on e you get there !

I do not recommend this hotel. It is in desperate need of a renovation. Staff was unfriendly….

Everything was excellent