The staff were very nice, we enjoyed our time there

The staff were very nice, we enjoyed our time there

The workers don't help you. We reserved taxi on 5 AM, Taxi was not there! We were about to miss our flight so We took an unofficial taxi from the garden of the hotel! We made a breakfast, They couldnt add the breakfast amount to the room price. They said We had to pay the breakfast amount with credit card at tht moment! I asked for the invoce, wrote them via hotels.com. But They wanted me to send email to them for this!! VERY UNOFFICIAL

The workers don't help you. We reserved taxi on 5 AM, Taxi was not there! We were about to miss our flight so We took an unofficial taxi from the garden of the hotel! We made a breakfast, They couldnt add the breakfast amount to the room price. They said We had to pay the breakfast amount with credit card at tht moment! I asked for the invoce, wrote them via hotels.com. But They wanted me to send email to them for this!! VERY UNOFFICIAL

Excellent service and great staff.

Excellent service and great staff.

Could of been better

Could of been better

Decent property in the center of Riyadh. Might need some refreshing to keep up with the requested price.

Decent property in the center of Riyadh. Might need some refreshing to keep up with the requested price.

Facility dated and not up to standard.

Facility dated and not up to standard.

Amazing property, very good staff . The gym has the necessary equipment and is 24hrs

Amazing property, very good staff . The gym has the necessary equipment and is 24hrs

This stay was booked for a business associate of mine and I filled the paperwork for taking care of the charges, the accommodation was already paid for, I filled a form with my details for the incidentals and reiterated that the guest was not charged for incidentals on checkout, disappointingly the guest was charged on check out. To add further insult to the matter, when the guest was checking out, she advised reception that this was paid for and showed a copy of the form and the staff member did not knew anything about it and said this form means nothing and the charges have not been paid for. The guest was in rush as she had to catch an early flight and this was at 2am in the morning, so did not bother to contact myself or argue with rather uninformed night receptionist and paid leaving embarrassed about the entire situation. I emailed my concerns to the reservations manager to no avail. Needless to say is that I was embarrassed about the whole situation despite all the efforts to get this organised. I am hoping that something will get done about it and someone will actually bother to look into this, as this what I would have expected from a reputable hotel as this.

This stay was booked for a business associate of mine and I filled the paperwork for taking care of the charges, the accommodation was already paid for, I filled a form with my details for the incidentals and reiterated that the guest was not charged for incidentals on checkout, disappointingly the guest was charged on check out. To add further insult to the matter, when the guest was checking out, she advised reception that this was paid for and showed a copy of the form and the staff member did not knew anything about it and said this form means nothing and the charges have not been paid for. The guest was in rush as she had to catch an early flight and this was at 2am in the morning, so did not bother to contact myself or argue with rather uninformed night receptionist and paid leaving embarrassed about the entire situation. I emailed my concerns to the reservations manager to no avail. Needless to say is that I was embarrassed about the whole situation despite all the efforts to get this organised. I am hoping that something will get done about it and someone will actually bother to look into this, as this what I would have expected from a reputable hotel as this.

pleasant staff and stay

pleasant staff and stay

No parking available, worst variety of food for breakfast.

No parking available, worst variety of food for breakfast.

Good hotel. Room was comfortable. Good bedding. Quiet. Water flow of sink and shower is very weak. Not easy to get regular taxi

Good hotel. Room was comfortable. Good bedding. Quiet. Water flow of sink and shower is very weak. Not easy to get regular taxi

Good location. Rooms are spacious, clean and bed is confortable. Perfect for business.

Good location. Rooms are spacious, clean and bed is confortable. Perfect for business.

Price not worth the stay. I like the breakfast. Hotel is little bit old and accessibility is not easy. This is the 1st and last time I stay in this hotel

Price not worth the stay. I like the breakfast. Hotel is little bit old and accessibility is not easy. This is the 1st and last time I stay in this hotel

Nice one

Nice one

Central location but not so much around the hotel to do. Only one restaurant in the hotel. Helpful friendly staff

Central location but not so much around the hotel to do. Only one restaurant in the hotel. Helpful friendly staff

There was no readily available Vallet parking when I arrived and I had to ask for it and wait. Also, the receiving bell men and employees are not very welcoming. Also, a lot of the hotel furniture, amenities and accessories are old and worn out.

There was no readily available Vallet parking when I arrived and I had to ask for it and wait. Also, the receiving bell men and employees are not very welcoming. Also, a lot of the hotel furniture, amenities and accessories are old and worn out.