It was a great location, and the front desk agents were beneficial and friendly, but on the last day, housekeeping didn't lay the bed well. overall, it was a great experience.

Everything was perfect from the hotel room to the staff

Hotel is overpriced. Price is high, conditions are very average.

Hotel is overpriced. Price is high, conditions are very average.

Above average rooms and an overall stylish hotel. Across the street from convention center which was great for our event

Above average rooms and an overall stylish hotel. Across the street from convention center which was great for our event

Amazing!!

Amazing!!

Miscommunication about parking. If you have a small U-Haul they won’t let you park there. It worked out though. Also, they put a $100 hold, not $50 like we were told. Again, not a huge deal for us but I’m sure some might struggle.

Miscommunication about parking. If you have a small U-Haul they won’t let you park there. It worked out though. Also, they put a $100 hold, not $50 like we were told. Again, not a huge deal for us but I’m sure some might struggle.

I arrived on a late flight and arrived just after midnight. Was not received very well and found the front desk staff very uncommitted and not very engaging. Definately not helpful. This was not just when I arrived but through our the stay. I found this very surprising due 1) Always love Marriott and 2) Always love Tennessee hospitality, both of which were lacking. This is a comment about the front desk staff only.

I arrived on a late flight and arrived just after midnight. Was not received very well and found the front desk staff very uncommitted and not very engaging. Definately not helpful. This was not just when I arrived but through our the stay. I found this very surprising due 1) Always love Marriott and 2) Always love Tennessee hospitality, both of which were lacking. This is a comment about the front desk staff only.

Very freshly renovated in 2021 under new ownership by Marriott and super clean, modern rooms with extremely comfortable beds, welcoming and friendly staff, ideal location between shopping/restaurants and UT campus and nearby Convention Center, and bonus of free parking after 6 pm Friday all weekend at Locust Street Garage just a block away

Very freshly renovated in 2021 under new ownership by Marriott and super clean, modern rooms with extremely comfortable beds, welcoming and friendly staff, ideal location between shopping/restaurants and UT campus and nearby Convention Center, and bonus of free parking after 6 pm Friday all weekend at Locust Street Garage just a block away

Nice clean and easy access

Nice clean and easy access

Air conditioning was frozen. No parking except the $35 Val Food menu terrible prices way too high. $ 22 for a hamburger

Air conditioning was frozen. No parking except the $35 Val Food menu terrible prices way too high. $ 22 for a hamburger

I love this hotel! Well worth the money. I save up to stay here every year.

Southern hospitality at its best. Very clean and great location. Walkable to downtown

Southern hospitality at its best. Very clean and great location. Walkable to downtown

It was great and clean

It was great and clean

We got a free upgrade to a different room which was nice. But we got into the room, the shower was a little disassembled, the hair conditioner was completely empty inside the shower, it looked like someone used our ‘supposedly new’ travel size lotion. The floor was also dirty inside the room. It was not the greatest stay. Inconveniences everywhere. I went to check out and NO ONE asked about how our stay was. It was just a quick receipt and on my way. Very disappointed with the staff of this hotel. Also, it is VALET ONLY. So an extra $35 a night no matter what. The valet service was HORRENDOUS. They don’t load your luggage onto a luggage carrier for you. They aren’t friendly at all. Very short with people. For $35 a night, they literally don’t do anything but park your car. That’s it. The rate for this ‘4 star hotel’ looks great, but I wouldn’t recommend it. The area isn’t the greatest. Very convenient being off of I-75. But it is directly beside a homeless shelter. Saw lots of people sleeping on the side of the street while walking back from dinner on University of Tennessee campus.

It is good.

We got a free upgrade to a different room which was nice. But we got into the room, the shower was a little disassembled, the hair conditioner was completely empty inside the shower, it looked like someone used our ‘supposedly new’ travel size lotion. The floor was also dirty inside the room. It was not the greatest stay. Inconveniences everywhere. I went to check out and NO ONE asked about how our stay was. It was just a quick receipt and on my way. Very disappointed with the staff of this hotel. Also, it is VALET ONLY. So an extra $35 a night no matter what. The valet service was HORRENDOUS. They don’t load your luggage onto a luggage carrier for you. They aren’t friendly at all. Very short with people. For $35 a night, they literally don’t do anything but park your car. That’s it. The rate for this ‘4 star hotel’ looks great, but I wouldn’t recommend it. The area isn’t the greatest. Very convenient being off of I-75. But it is directly beside a homeless shelter. Saw lots of people sleeping on the side of the street while walking back from dinner on University of Tennessee campus.

It is good.

The hotel was very clean and well maintained. It’s a convenient location however the location is next to Henley St which is incredibly noisy. If you book there make sure that you specify that you don’t want a room facing the street.

The hotel was very clean and well maintained. It’s a convenient location however the location is next to Henley St which is incredibly noisy. If you book there make sure that you specify that you don’t want a room facing the street.

A/C continually malfunctioned and TV was slow and volume did not function. Too many technical issues. Will not stay at this property again.

A/C continually malfunctioned and TV was slow and volume did not function. Too many technical issues. Will not stay at this property again.

Great hotel