My overall rating is three stars because I called in advance if we can have an early check in, they told me yes. We got there late (thought I was going to be there early but didn’t) our check in time was 4pm, our room wasn’t ready until 4:18pm sure it was a small wait but, definitely wish they would take care of the parking at least for the inconvenience. The room looked dirty but, the beds were clean. Also, their toilet was loose? The air condition worked great! I don’t know if I would stay again. 50/50 chance

My overall rating is three stars because I called in advance if we can have an early check in, they told me yes. We got there late (thought I was going to be there early but didn’t) our check in time was 4pm, our room wasn’t ready until 4:18pm sure it was a small wait but, definitely wish they would take care of the parking at least for the inconvenience. The room looked dirty but, the beds were clean. Also, their toilet was loose? The air condition worked great! I don’t know if I would stay again. 50/50 chance

Stay was very good!

Housekeepers are scamming here. Grimy, sticky, filthy, etc. Bathroom had no soap, shampoo, body wash. No toilet paper and only two towels for a family with 2 queen beds. Also two of the light fixtures did not work and we had to call for bulb replacement. I honestly wouldn’t be surprised if the housekeepers are not replacing the sheets here. Kitchen chair had multiple tears. Gross and stuff overall. Check in took forever with only one person working.

Housekeepers are scamming here. Grimy, sticky, filthy, etc. Bathroom had no soap, shampoo, body wash. No toilet paper and only two towels for a family with 2 queen beds. Also two of the light fixtures did not work and we had to call for bulb replacement. I honestly wouldn’t be surprised if the housekeepers are not replacing the sheets here. Kitchen chair had multiple tears. Gross and stuff overall. Check in took forever with only one person working.

Place was embers clean, comfortable, breakfast was very good and parking was included. can't get better than this!

Place was embers clean, comfortable, breakfast was very good and parking was included. can't get better than this!

Great place to stay with so many things to do within walking distance.

Embassy Suites by Hilton Los Angeles Downey was unclean outside. Way too many children & young adults.

Embassy Suites by Hilton Los Angeles Downey was unclean outside. Way too many children & young adults.

Super noisy all night

Super noisy all night

My favorite hotel

Aaa

This was my second and last stay for a vacation trip I planned for a 2week stay. I was able to use my phone to check in due to a late flight however I was met with the worse possible stay ever! I paid the room full in advance with a premium suite which I was given on the 8th floor and that’s where the disaster began ! I was very tired after traveling all day and to see that I was met with dirty sheets which looked to have fresh lipstick stains and sticky substance. I was then astonished by the conditions of the bathroom where there was not only mold which you can smell coming from the drains and seen on the lower and upper wall in the shower and broken shower head but on the inside in the shower floor was unleveled severely which came to my first incident where I almost fell . My second incident where I did slip was due to not only the loose handle to the shower but also a crack in the shower which continuously leaked and formed a puddle on the outside of the bathroom floor . When I reached out the front desk to change room due to the conditions they simply let me know that they could downgrade my room or send maintenance and housekeeping (which I wasn’t ok with) . When magicians came they only tightened the handles on the sliding glass doors to the shower but DID NOT FIX the shower head nor the leak and housekeeping never changed the sheets “yet came “ for days into my stay . Lastly they keep charging my card on file days out from my stay with an additional $68 .

This was my second and last stay for a vacation trip I planned for a 2week stay. I was able to use my phone to check in due to a late flight however I was met with the worse possible stay ever! I paid the room full in advance with a premium suite which I was given on the 8th floor and that’s where the disaster began ! I was very tired after traveling all day and to see that I was met with dirty sheets which looked to have fresh lipstick stains and sticky substance. I was then astonished by the conditions of the bathroom where there was not only mold which you can smell coming from the drains and seen on the lower and upper wall in the shower and broken shower head but on the inside in the shower floor was unleveled severely which came to my first incident where I almost fell . My second incident where I did slip was due to not only the loose handle to the shower but also a crack in the shower which continuously leaked and formed a puddle on the outside of the bathroom floor . When I reached out the front desk to change room due to the conditions they simply let me know that they could downgrade my room or send maintenance and housekeeping (which I wasn’t ok with) . When magicians came they only tightened the handles on the sliding glass doors to the shower but DID NOT FIX the shower head nor the leak and housekeeping never changed the sheets “yet came “ for days into my stay . Lastly they keep charging my card on file days out from my stay with an additional $68 .

Sheets weren’t clean

We got COVID and we're to sick to travel. Embassy Suites refused to cancel our reservation and never responded to our request to cancel. We've stayed at this, and many other embassy suites when traveling and will no longer consider them.

We got COVID and we're to sick to travel. Embassy Suites refused to cancel our reservation and never responded to our request to cancel. We've stayed at this, and many other embassy suites when traveling and will no longer consider them.

Upon arrival the property is dated, lobby clean, elevators not all working and super slow. I was on the 3rd floor, room a/c was nice, room appeared clean until closer look. Hair in the sink, stopper was stopped not able to open, hair in the tub, later shower head was clogged and not cleaned ever as a super slow drain. Carpet was disgusting! Wall outlets did not work around the bed at all, after moving the night stand it was disgusting dirty. So I could not use my CPAP. Bed was okay not the best but not the worst. No house keeping ever! I booked a room for 6 and only two towels were in the room really!! Front lobby did not pick up the phone so I had to walk down for all issues. Pool area was dated, breakfast area was not clean, food was so processed except the omelets but they burned mine. Coffee was okay, juice was water downed so bad, and the dinning area was antiquated and not clean very sticky. I booked a three day weekend but left after one night. Paying for parking $17 was a joke. I have traveled a lot for work and I have stayed at better Motels than this location. The cannabis smell was everywhere, the fear of bed bugs was everywhere as many reviews stated. I checked out early and no apologies or questions as to why from the lobby clerk. Obviously they don't care here.

It’s a long wait for our food to come. And they serve us the wrong order.

Very unprofessional whey I did the check in they said Expedia over booked they didn’t have rooms for us. Very disappointed

Good stay and very spacious in the premium suite

Good stay and very spacious in the premium suite

Very unprofessional whey I did the check in they said Expedia over booked they didn’t have rooms for us. Very disappointed

Beautiful building great breakfast

Beautiful building great breakfast

For the money that we paid the receptionist gave us a room that had a bad odor and the were holds in the walls. The second room had the same bad smell and was very cold, had to ask for blankets

For the money that we paid the receptionist gave us a room that had a bad odor and the were holds in the walls. The second room had the same bad smell and was very cold, had to ask for blankets

Some of the appliances were broken

Some of the appliances were broken

Everything was great