The only thing good about this place is the location to Old Town. We stayed here back in January of this year and didn't have that much of an issue. This trip was horrible and we will never stay here again. If it wasn't for the fact that it is almost 1am and my daughter is exhausted, we would have left and disputed the charges since they "Don't give out refunds". Another guest stated that it was his third room and he was ready to just leave and they refused to give him a refund as well. The front desk behaved as if the broken door that wouldn't lock (even after maintenance came and banged on the latch with a wrench) was my fault. The room that they moved us to was no better. There was dirt all over the floor. The Murphy bed was disgusting and the room was overall not kept up in repairs. At least this room closed after we had to push hard on it to shut it properly and had a latch. The TV had nonworking channels. I took a videos of everything, but this app is not allowing me to upload them or my photos

Wow! SeraLago has definitely stepped up their rooms. We stayed in the new suites and had plenty of room for 3 adults. Separated bedroom, living room and kitchen area. I would suggest coffee maker and a comfy chair but everything else was great for the price.

Wow! SeraLago has definitely stepped up their rooms. We stayed in the new suites and had plenty of room for 3 adults. Separated bedroom, living room and kitchen area. I would suggest coffee maker and a comfy chair but everything else was great for the price.

Place had many roaches and poor costumer service

Place had many roaches and poor costumer service

This place was awful. There was a leak in the bathroom that puddled in front of the toilet whenever we ran the shower. The floor was dirty. The sheets were dirty. One of the mattresses smelled like pee. There was at least 1 cockroach. I mentioned the bathroom leak when I checked out but they didn't seem to care; if I wasn't a pushover I would have asked for a different room or a discount, because it was not worth what I paid.

This place was awful. There was a leak in the bathroom that puddled in front of the toilet whenever we ran the shower. The floor was dirty. The sheets were dirty. One of the mattresses smelled like pee. There was at least 1 cockroach. I mentioned the bathroom leak when I checked out but they didn't seem to care; if I wasn't a pushover I would have asked for a different room or a discount, because it was not worth what I paid.

Run down. Dirty . Stained mattresses. 20$ a day fee.

Run down. Dirty . Stained mattresses. 20$ a day fee.

I had to wait 20 minutes for the front counter lady to come in from smoking. The security guard was sitting in the lobby playing on his phone and he just kept saying she will be back soon.. Then she told me I had booked a double bed room and I said no I booked a family suite.. So I had to show her my email and she said well I don't know why they put you in another room, let me make sure I have a clean one.. After standing in the lobby for a total of 40 minutes (including her smoke break time), I was finally given a suite.. This was approximately 8:30pm

I had to wait 20 minutes for the front counter lady to come in from smoking. The security guard was sitting in the lobby playing on his phone and he just kept saying she will be back soon.. Then she told me I had booked a double bed room and I said no I booked a family suite.. So I had to show her my email and she said well I don't know why they put you in another room, let me make sure I have a clean one.. After standing in the lobby for a total of 40 minutes (including her smoke break time), I was finally given a suite.. This was approximately 8:30pm

Took a long time to check in, no cleaning service "Temporarily suspended", ya ok buddy. Also no ice machine

Took a long time to check in, no cleaning service "Temporarily suspended", ya ok buddy. Also no ice machine

The lady in the office that checked us in was nothing but AMAZING.. She was sweet and very polite. The only down fall from our trip was the pool closed at 8pm and the hot tub said it was open til midnight but it was closed when we went there at 8:30.

The lady in the office that checked us in was nothing but AMAZING.. She was sweet and very polite. The only down fall from our trip was the pool closed at 8pm and the hot tub said it was open til midnight but it was closed when we went there at 8:30.

The pictures of this property must have been taken at leats 30 years ago... everything was horrible, since check checking in till the las day of our stay. We checked in at 9 pm the line at the lobby was huge (people complaining first red flag), as soon as we walked to our room the door was open, and the lock didnt work, dirty towels in the bathroom ans the water of the toilet was running, went back to the huge waiting line, we were giving another room, pretty much same conditions, furniture smelled so bad, because it was extremely old, the light at the bathroom looked like a rave party going on and off the whole time, the keys of the room stopped working the second day, hotel full of dogs (definitely no service dogs), I can keep going but I will save your time, just stay away.... ohh be aware of the extra $20 per day for the"RESORT FEE" this place should be ashame of charging this fee for the conditions of the rooms and the whole place.

The pictures of this property must have been taken at leats 30 years ago... everything was horrible, since check checking in till the las day of our stay. We checked in at 9 pm the line at the lobby was huge (people complaining first red flag), as soon as we walked to our room the door was open, and the lock didnt work, dirty towels in the bathroom ans the water of the toilet was running, went back to the huge waiting line, we were giving another room, pretty much same conditions, furniture smelled so bad, because it was extremely old, the light at the bathroom looked like a rave party going on and off the whole time, the keys of the room stopped working the second day, hotel full of dogs (definitely no service dogs), I can keep going but I will save your time, just stay away.... ohh be aware of the extra $20 per day for the"RESORT FEE" this place should be ashame of charging this fee for the conditions of the rooms and the whole place.

While it wasn’t terrible it definitely wasn’t something to brag about. The lights didn’t work in the bathroom and the toilet leaked terribly from the water supply. We reported it and were told they’d fix it but no one ever showed up. The swimming pool in the back of the property by the suites we stayed in was closed down leaving us thinking there was no pool. It wasn’t until our 2nd day there when I went to report the toilet again that I was told there was another pool up by the front building. The rooms were a good size but there was no bedding/pillows for the pull out or the Murphy bed. The cable tv was a joke with almost no channels and bad reception. Never even tried to connect to the Wi-Fi. The mini fridge did not have a freezer compartment and the kitchen was big but only contained a microwave along with a ton of empty cabinets and a lot of counter space. I think the kicker was checking out and finding two days later a charge on my card for just under thirty USD that was completely unauthorized. After a couple days of trying to reach the manager I was told that staff/housekeeping (who knows) reported the room still occupied at 145pm which is a lie and my gps and toll statement shows me completely out of the county just after check out. It’s been a week and I’ve been told a refund is coming but I’m still waiting. The location right next door to Fun Spot / Old Town is why we booked here but I wish I would have known the down side because we wouldnt have booked.

While it wasn’t terrible it definitely wasn’t something to brag about. The lights didn’t work in the bathroom and the toilet leaked terribly from the water supply. We reported it and were told they’d fix it but no one ever showed up. The swimming pool in the back of the property by the suites we stayed in was closed down leaving us thinking there was no pool. It wasn’t until our 2nd day there when I went to report the toilet again that I was told there was another pool up by the front building. The rooms were a good size but there was no bedding/pillows for the pull out or the Murphy bed. The cable tv was a joke with almost no channels and bad reception. Never even tried to connect to the Wi-Fi. The mini fridge did not have a freezer compartment and the kitchen was big but only contained a microwave along with a ton of empty cabinets and a lot of counter space. I think the kicker was checking out and finding two days later a charge on my card for just under thirty USD that was completely unauthorized. After a couple days of trying to reach the manager I was told that staff/housekeeping (who knows) reported the room still occupied at 145pm which is a lie and my gps and toll statement shows me completely out of the county just after check out. It’s been a week and I’ve been told a refund is coming but I’m still waiting. The location right next door to Fun Spot / Old Town is why we booked here but I wish I would have known the down side because we wouldnt have booked.

they said the foodcourt hasnt worked “since 2018”. toilet wouldnt flush just so dingy and dirty . The worse I got a refund but how do I get my $100 Hotel.com one key cash back?? my 10 year old was crying she was so scared.

The hotel rooms smelled awful. Tvs didnt work phones didnt work the whole property looked like we where in a 3rd world country. We had to go buy our own sheets and pillowcases because they looked so dirty!!!

The hotel rooms smelled awful. Tvs didnt work phones didnt work the whole property looked like we where in a 3rd world country. We had to go buy our own sheets and pillowcases because they looked so dirty!!!

It is ok for a night or two, just somewhere to get your head down, not for a longer vacation

It is ok for a night or two, just somewhere to get your head down, not for a longer vacation

This was the worst place I have been to in my life.

This was the worst place I have been to in my life.

Property is not being cleaned, grass is high, pool dirty. It looks like an abandoned hotel

Property is not being cleaned, grass is high, pool dirty. It looks like an abandoned hotel

Good place to stay and great area, convenient location for food and entertainment.

Good place to stay and great area, convenient location for food and entertainment.

It was okay, they need to update their room and TV.

It was okay, they need to update their room and TV.