Staff was above and beyond professional and friendly! Food was excellent

Staff was above and beyond professional and friendly! Food was excellent

Very well located, but very old… for the price is expensive

Very well located, but very old… for the price is expensive

Ok

Ok

My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.

My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.

We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.

We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.

Very clean , Loved the resturants

Very clean , Loved the resturants

This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!

This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!

Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff

Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff

aA

aA

Property seems a bit dated, worn bed linings, the market food was super bad

Property seems a bit dated, worn bed linings, the market food was super bad

Great for business travel! Very accommodating for Western travelers and great location.

Great for business travel! Very accommodating for Western travelers and great location.

Good

Good

Needs to be updated.

Needs to be updated.

Would be a great place if there was aircondition in public spaces restaurants spa…. And better performing one in room

Would be a great place if there was aircondition in public spaces restaurants spa…. And better performing one in room

I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).

I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).

beautiful vibes and great customer service. Good food!

beautiful vibes and great customer service. Good food!