I will start by saying the employees and service was excellent. The hotel inside was very nice and inviting. It is in a busy part of town near China Town and the central train station. My friend and I requested a canal view room and accepted a single bed instead of two. Upon entering the room and looking out the window, we only saw another building. We immediately requested another room that they seemed a little hesitant to put us in. It did not take long after settling in to understand that seeing the canal from our room was over rated. It was so noisy from people at the outdoor Cafe, on the sidewalk, and boats blaring their music that I didn't think I would be able to sleep. Thankfully that wasn't a problem for me. Beware if you are a light sleeper, though. Opt to take a room on a higher floor. The canal rooms also have indoor stairs. You need to be very careful as the black carpet is the same color as the floor and there is no light to illuminate them at night. Being older, my friend and I were very careful so we didn't miss the last two steps where there was no railing. Unfortunately we think a woman in the room above us fell and hurt herself as she was screaming probably in pain after we heard a loud thump. Overall, once you are in the hotel, a very nice stay.

I will start by saying the employees and service was excellent. The hotel inside was very nice and inviting. It is in a busy part of town near China Town and the central train station. My friend and I requested a canal view room and accepted a single bed instead of two. Upon entering the room and looking out the window, we only saw another building. We immediately requested another room that they seemed a little hesitant to put us in. It did not take long after settling in to understand that seeing the canal from our room was over rated. It was so noisy from people at the outdoor Cafe, on the sidewalk, and boats blaring their music that I didn't think I would be able to sleep. Thankfully that wasn't a problem for me. Beware if you are a light sleeper, though. Opt to take a room on a higher floor. The canal rooms also have indoor stairs. You need to be very careful as the black carpet is the same color as the floor and there is no light to illuminate them at night. Being older, my friend and I were very careful so we didn't miss the last two steps where there was no railing. Unfortunately we think a woman in the room above us fell and hurt herself as she was screaming probably in pain after we heard a loud thump. Overall, once you are in the hotel, a very nice stay.

When checking in our passports were taken we were asked to wait by the guest services station whist our passport details were entered onto the system. We sat there for 10 mins, nobody came over so we we went back to the check-in desk to find it had been done but nobody bothered to tell us so we wasted 10-15 mins for no reason. The man on Concierge however was excellent. The hotel is in a good location but overpriced.

When checking in our passports were taken we were asked to wait by the guest services station whist our passport details were entered onto the system. We sat there for 10 mins, nobody came over so we we went back to the check-in desk to find it had been done but nobody bothered to tell us so we wasted 10-15 mins for no reason. The man on Concierge however was excellent. The hotel is in a good location but overpriced.

Check in was really good We had a great sized room and bathroom The hotel facilities where really good

Check in was really good We had a great sized room and bathroom The hotel facilities where really good

Perfect spot walking distance from central station and cruise terminal, friendly staff, nice room

It’s a normal hotel, nothing for particular! The facilities are old. Nice staff!

It’s a normal hotel, nothing for particular! The facilities are old. Nice staff!

This property is central to everything. Right across from Amsterdam Centraal Station. Good Location however it is also next to the church and bells ring for what felt like an hour and the partying from bars outside sounds like it is inside your room. This goes on until 4 am and then you hear the garbage trucks early, so if you are a light sleeper it may be a problem. When coming in late at night its a little sketchy with drunks all over. The rooms were comfortable and fairly clean. I did find a few hairs in the bathroom.

This property is central to everything. Right across from Amsterdam Centraal Station. Good Location however it is also next to the church and bells ring for what felt like an hour and the partying from bars outside sounds like it is inside your room. This goes on until 4 am and then you hear the garbage trucks early, so if you are a light sleeper it may be a problem. When coming in late at night its a little sketchy with drunks all over. The rooms were comfortable and fairly clean. I did find a few hairs in the bathroom.

AC fan kept making loud noise all night . Not fixed after notifying. Room had the wood beams too low . Kept bumping our heads while getting up from bed. All hotel staff were very professional .

AC fan kept making loud noise all night . Not fixed after notifying. Room had the wood beams too low . Kept bumping our heads while getting up from bed. All hotel staff were very professional .

Perfect

Perfect

Great location

Great location

Tuan was very professional and a great host. Very nice accommodations while check-in.

Tuan was very professional and a great host. Very nice accommodations while check-in.

Close to train station

Close to train station

Really good central location but I’m afraid this was about the only positive I can say about this hotel. The WiFi didn’t work for the 2 days we were there so had to use 5G and data roaming. Also we had a really restless night on the first night because the air con didn’t seem to be working properly and it was really warm even when we turned it as low as it could go it was still blowing out warm air.

Really good central location but I’m afraid this was about the only positive I can say about this hotel. The WiFi didn’t work for the 2 days we were there so had to use 5G and data roaming. Also we had a really restless night on the first night because the air con didn’t seem to be working properly and it was really warm even when we turned it as low as it could go it was still blowing out warm air.

Perfect location in Amsterdam. Expensive hotel, but Amsterdam is one of the expensive cities in Europe. Very centric hotel.

Perfect location in Amsterdam. Expensive hotel, but Amsterdam is one of the expensive cities in Europe. Very centric hotel.

Lovely staff , perfect location

Lovely staff , perfect location

Staff were very friendly! The location of the hotel is phenomenal!! The room I got was rather small.

Staff were very friendly! The location of the hotel is phenomenal!! The room I got was rather small.

The location is fantastic. Everything else was very average. The room was small and you could hear the outside noise as if all of the windows were open. Both days of our stay, the hallways needed vacuumed. Honestly I'm not sure what criteria need to be met to be a 5 star hotel, but we were expecting a better experience.

The location is fantastic. Everything else was very average. The room was small and you could hear the outside noise as if all of the windows were open. Both days of our stay, the hallways needed vacuumed. Honestly I'm not sure what criteria need to be met to be a 5 star hotel, but we were expecting a better experience.

The hotel is located next to the central station so it’s convenient. We spent there only one night and everything was good, the staff is nice and trying to give the best service they can. Rooms a bit small and windows are dirty full of small spiders so need more cleaning to do. All and all it was a good experience.