It was great

Beautiful hotel and beautiful room! Easy check in and out. My husband and I did run into a few issues: scalding hot water with no cold water, paper thin walls, and the front desk were a bit difficult to speak with as they were not clear with any additional charges or these issues we had. For example, they did not explain the additional $40 charge that I was surprised with, and they did not explain why or when the water issue would be resolved (it never was resolved). Beautiful and memorable stay, but I would not come back or recommend to others.

Beautiful hotel and beautiful room! Easy check in and out. My husband and I did run into a few issues: scalding hot water with no cold water, paper thin walls, and the front desk were a bit difficult to speak with as they were not clear with any additional charges or these issues we had. For example, they did not explain the additional $40 charge that I was surprised with, and they did not explain why or when the water issue would be resolved (it never was resolved). Beautiful and memorable stay, but I would not come back or recommend to others.

The chair in the room are dirty they should clean them we arrived to our room the ac was not working we had to call they tried to fix it but they end up sending us to another room again chair where dirty the bathroom has no fan so it get stuffy.

Very nice

this room was falsely advertised on the website. I stayed in the ex suite and was highly disappointed in my stay. The room was dirty and calling house keeping did not help, because I literally watched her make the bed using the obviously dirty sheets. The bathroom was gross, the room was small for a ex suite and ththeres no sofa as shown in the photos online. The only thing different between the standard rooms and an ex suite is the executive lobby which is private to the guest staying in ex rooms. BUT the caveat here is the ex lobby does not have a microwave, bar, office rooms, or TVs - which can all be found in the main lobby. So essentially, you will be spending more of your time in the main lobby then the ex lobby, which does not have something as simple as a microwave so you will constantly have to go downstairs. Also - their phones do not work at all. If you need anything, you have to go downstairs or call from your personal phone. The place looks unfinished, the view is not as advertised and the food options are limited. I noted my complaints and they went unanswered. I strongly suggest sleeping in your car or a motel before coming to this disappointing hotel!!

this room was falsely advertised on the website. I stayed in the ex suite and was highly disappointed in my stay. The room was dirty and calling house keeping did not help, because I literally watched her make the bed using the obviously dirty sheets. The bathroom was gross, the room was small for a ex suite and ththeres no sofa as shown in the photos online. The only thing different between the standard rooms and an ex suite is the executive lobby which is private to the guest staying in ex rooms. BUT the caveat here is the ex lobby does not have a microwave, bar, office rooms, or TVs - which can all be found in the main lobby. So essentially, you will be spending more of your time in the main lobby then the ex lobby, which does not have something as simple as a microwave so you will constantly have to go downstairs. Also - their phones do not work at all. If you need anything, you have to go downstairs or call from your personal phone. The place looks unfinished, the view is not as advertised and the food options are limited. I noted my complaints and they went unanswered. I strongly suggest sleeping in your car or a motel before coming to this disappointing hotel!!

Will never book here again was over charged and told that my overcharge was because of Expedia customers doing “fraud”, a very toxic experience when it came to bringing any concerns to the hotel.

Will never book here again was over charged and told that my overcharge was because of Expedia customers doing “fraud”, a very toxic experience when it came to bringing any concerns to the hotel.

Needs upgrades fast or they will run this place to the ground

Needs upgrades fast or they will run this place to the ground

My review of the hotel: Staff are very friendly, very accommodating and I never had a need they couldn't meet. Hotel, rooms, and facilities were clean, had no issues in that department either. My only issue with this hotel is just how dated it seems. Marriot bonvoy signage at the front is tilted and not square, the chairs seems ancient and you fall into them. The shower seems like something out of 1970. The bathroom soap - rosemary mint - had me smelling like a stick of spearmint gum. All the sockets are loose making it hard to charge any devices. These are all small details that add up preventing a better score. The hotel is fine, the area is near highways, staff are friendly and place is clean. For the same price point I believe there is better but this place is a great spot to put your head down with low expectation for finer details.

My review of the hotel: Staff are very friendly, very accommodating and I never had a need they couldn't meet. Hotel, rooms, and facilities were clean, had no issues in that department either. My only issue with this hotel is just how dated it seems. Marriot bonvoy signage at the front is tilted and not square, the chairs seems ancient and you fall into them. The shower seems like something out of 1970. The bathroom soap - rosemary mint - had me smelling like a stick of spearmint gum. All the sockets are loose making it hard to charge any devices. These are all small details that add up preventing a better score. The hotel is fine, the area is near highways, staff are friendly and place is clean. For the same price point I believe there is better but this place is a great spot to put your head down with low expectation for finer details.

THE PROPERTY WAS MINDFUL,CLASSY AND VERY DEMURE. STD.

THE PROPERTY WAS MINDFUL,CLASSY AND VERY DEMURE. STD.

I booked a room with 1 king size bed. The room I was given had 2 double beds.

I booked a room with 1 king size bed. The room I was given had 2 double beds.

It would really be nice to have a continental breakfast offered at no extra cost to guests. Seeing as all other hotels in the area add that added convenience for guests. Free in house (hotel) breakfast iscrucually time saving, especially when someone is traveling on business. Every minute counts.

It would really be nice to have a continental breakfast offered at no extra cost to guests. Seeing as all other hotels in the area add that added convenience for guests. Free in house (hotel) breakfast iscrucually time saving, especially when someone is traveling on business. Every minute counts.

Love the vibe. Comfortable and an inviting atmosphere. Rooms were clean and great location to some of the Vegan restaurants

Love the vibe. Comfortable and an inviting atmosphere. Rooms were clean and great location to some of the Vegan restaurants

Although an older hotel, it is very well maintained. Staff was friendly and helpful. Room was clean. I would definitely book at hotel again.

Although an older hotel, it is very well maintained. Staff was friendly and helpful. Room was clean. I would definitely book at hotel again.

Mr. Jeffrey and his staff were AMAZING!! They were very helpful and so accommodating of our entire group!

Mr. Jeffrey and his staff were AMAZING!! They were very helpful and so accommodating of our entire group!

Very cozy hotel, but proximity to other places to eat and shop was bad if walking. The staff was friendly and helpful, but the restaurant only had 1 server whenever I went. Usually I was the only guy be eating there, so that is understandable.

Very cozy hotel, but proximity to other places to eat and shop was bad if walking. The staff was friendly and helpful, but the restaurant only had 1 server whenever I went. Usually I was the only guy be eating there, so that is understandable.

Beautiful property and very conveniently located near King Spa. Massive thank you to the manager and night manager for their kindness and assistance in getting things squared up with my reservation. I had booked/paid for 2 nights stay but was only able to stay 1 night due to a family emergency. I was so emotionally raw and depleted by the time I arrived at the property. When I showed up, the reservation had already been cancelled because I had failed to call for the first night I missed (which I didn’t realize is standard but totally makes sense.) But the manager and night manager were so kind and considerate in locating my original reservation, booking my 1 night stay as a walk-in (since the original reservation was gone), working to recover the funds from Expedia, and getting me a room quickly. I am so grateful to them both for helping me when I needed it the most. You made my terrible day so much better. Will absolutely be back here next time I am in town. Thank you!

Beautiful property and very conveniently located near King Spa. Massive thank you to the manager and night manager for their kindness and assistance in getting things squared up with my reservation. I had booked/paid for 2 nights stay but was only able to stay 1 night due to a family emergency. I was so emotionally raw and depleted by the time I arrived at the property. When I showed up, the reservation had already been cancelled because I had failed to call for the first night I missed (which I didn’t realize is standard but totally makes sense.) But the manager and night manager were so kind and considerate in locating my original reservation, booking my 1 night stay as a walk-in (since the original reservation was gone), working to recover the funds from Expedia, and getting me a room quickly. I am so grateful to them both for helping me when I needed it the most. You made my terrible day so much better. Will absolutely be back here next time I am in town. Thank you!

All was good

All was good

Awesome Me and my family love it