Even though they were renovating during my stay, staff kept things clean, orderly, and quiet. My room was spacious and comfortable. The location was very convenient to the freeway and my destination.

Even though they were renovating during my stay, staff kept things clean, orderly, and quiet. My room was spacious and comfortable. The location was very convenient to the freeway and my destination.

Have stayed here before and it’s a good property. The entire lobby was under construction so services are going to be disrupted some which is understandable. Checking in at 9p, it took a minute for the front desk to acknowledge us as he was on his phone. When he did, he was very pleasant and friendly, but a bit difficult to understand his accent. We were checked in quickly but we’re not offered the customary Doubletree cookies and they were not in sight anywhere. Room was standard and clean. However, trash that had been left in the hallway by 9p that night was still there at 8a the next morning. That is not usually the case. If in the area again, I might consider staying here, but there are a lot of great options 10 minutes away near the Apex center that would warrant more consideration.

Great location, clean room, Comfy beds and nice staff!

Great location, clean room, Comfy beds and nice staff!

Propery is being renovated. Should be done soon. Room was recently renovated and clean.

Propery is being renovated. Should be done soon. Room was recently renovated and clean.

It was clean & quiet. Excellent place to stay while visiting my son in Newton, MA.

It was clean & quiet. Excellent place to stay while visiting my son in Newton, MA.

Lobby undergoing renovation, no automatic doors or staff to help move luggage in or out of hotel, room smelled of offensive male cologne, thermostat/AC alternated between freezing and shutting off; staff were friendly and as helpful as they could be.

Lobby undergoing renovation, no automatic doors or staff to help move luggage in or out of hotel, room smelled of offensive male cologne, thermostat/AC alternated between freezing and shutting off; staff were friendly and as helpful as they could be.

I arrived to a lobby that was almost completely under construction with the staff that was less than congenial. I have to say it was one of my least pleasant overnight experiences in a hotel when I informed them I should like an extra coffee for the morning. They said “no!” Not “I’m sorry, no” or “we have complementary coffee in the lobby. “. That will be my last double tree by Hilton

I arrived to a lobby that was almost completely under construction with the staff that was less than congenial. I have to say it was one of my least pleasant overnight experiences in a hotel when I informed them I should like an extra coffee for the morning. They said “no!” Not “I’m sorry, no” or “we have complementary coffee in the lobby. “. That will be my last double tree by Hilton

We stayed for two nights and loved it. The beds are comfortable. The air conditioning works great and they have full sized shampoo, conditioner, soap and lotion bottles so there is plenty for everyone stay. We stayed in two of their newest rooms.

We stayed for two nights and loved it. The beds are comfortable. The air conditioning works great and they have full sized shampoo, conditioner, soap and lotion bottles so there is plenty for everyone stay. We stayed in two of their newest rooms.

Average hotel. Not sure how it is 4 stars. Bathroom was super small and the hotel is undergoing renovations so lobby looks in complete disarray. Staff were not particularly welcoming - however the man who checked us in was pleasant it was more to do with staff not saying hello each time we came into lobby area.. Bit of a shame and felt like a low point of my vacation.

Average hotel. Not sure how it is 4 stars. Bathroom was super small and the hotel is undergoing renovations so lobby looks in complete disarray. Staff were not particularly welcoming - however the man who checked us in was pleasant it was more to do with staff not saying hello each time we came into lobby area.. Bit of a shame and felt like a low point of my vacation.

Place was being demolished while staying there. Room was small and not great. No lobby as it was all being renovated so no food but it was still expensive.

Place was being demolished while staying there. Room was small and not great. No lobby as it was all being renovated so no food but it was still expensive.

The hotel main lobby was under renovation when we stayed. Food was good though. The room was quite noisy from the hvac.

The hotel main lobby was under renovation when we stayed. Food was good though. The room was quite noisy from the hvac.

Property is currently under construction. No notice online before booking. No restaurant or real bar available. Aesthetically unpleasant atm.

I had to switch rooms because the first room I was in had a filthy washroom. I hadn't noticed until I'd unpacked. The second room was not much better. And there was a massive leak in the washroom ceiling that made the toilet and surrounding floor soaking wet. No one was overly concerned, though they took note. No rooms to move me to, and I was there for two concerts, no time to deal with room stuff.

I had to switch rooms because the first room I was in had a filthy washroom. I hadn't noticed until I'd unpacked. The second room was not much better. And there was a massive leak in the washroom ceiling that made the toilet and surrounding floor soaking wet. No one was overly concerned, though they took note. No rooms to move me to, and I was there for two concerts, no time to deal with room stuff.

Property is currently under construction. No notice online before booking. No restaurant or real bar available. Aesthetically unpleasant atm.

Great property

Great property

The stay was okay and the room was very nice, but wish the website had indicated that there is massive renovations going on there and the services were limited, including the restaurants. I would have picked a different hotel has I known in advance.

The stay was okay and the room was very nice, but wish the website had indicated that there is massive renovations going on there and the services were limited, including the restaurants. I would have picked a different hotel has I known in advance.

Construction happening in the facility at the moment which took away from the overall experience BUT the room was very clean, comfortable and nice. Smelt fresh too!

Construction happening in the facility at the moment which took away from the overall experience BUT the room was very clean, comfortable and nice. Smelt fresh too!

Tonight (7/23) was the worst hotel experience I've ever had. My family checked in late, finding the lobby under construction. Our room on the second floor had a strong odor from renovations, triggering a family member's asthma. The front desk staff was indifferent and unhelpful. I contacted Expedia, who tried to reach the hotel, but the manager was unavailable. We decided to check out without a resolution or refund and booked another hotel nearby around 11:16 PM. By 11 AM on 7/24, after 12 hours and 90 minutes on the phone with Hotels.com, the hotel was still assessing the situation. At 8:13 PM, the manager was still unavailable. Hotels.com advised calling between 8-9 AM on 7/25. By 8 AM on 7/25, I left a voicemail for the Assistant General Manager. By 6 PM, still no response. Hotels.com informed me that DoubleTree denied the refund, but Hotels.com provided compensation. While I appreciate Hotels.com's efforts, I strongly advise against staying at this DoubleTree. This was my worst experience as a loyal Hilton customer.