I recently checked in at your property and unfortunately, my experience fell short of expectations. The staff member who assisted with my check-in was noticeably less friendly compared to others I observed interacting with guests. Additionally, I was not informed about the valet charges, despite specifically inquiring about them. This information was either avoided or redirected, which I found frustrating. While the property was reasonably clean, I am concerned about the hotel’s pet policy. As someone with severe allergies to cats and dogs, I was disappointed to find that the presence of animals was not communicated clearly. There was pet hair on the mattress in my room, which is unacceptable and posed a health risk for me. Given these issues, I am hesitant to stay at this property again. I hope these concerns will be addressed to improve the experience for future guests.

I recently checked in at your property and unfortunately, my experience fell short of expectations. The staff member who assisted with my check-in was noticeably less friendly compared to others I observed interacting with guests. Additionally, I was not informed about the valet charges, despite specifically inquiring about them. This information was either avoided or redirected, which I found frustrating. While the property was reasonably clean, I am concerned about the hotel’s pet policy. As someone with severe allergies to cats and dogs, I was disappointed to find that the presence of animals was not communicated clearly. There was pet hair on the mattress in my room, which is unacceptable and posed a health risk for me. Given these issues, I am hesitant to stay at this property again. I hope these concerns will be addressed to improve the experience for future guests.

Great location, friendly staff!

We got married at this hotel 38 years ago when it was a charming boutique hotel. Now that Marriott has taken over, it is pretty much a Marriott. Not that there is anything wrong with that, but it doesn’t have the old world charm it did in years past.

We got married at this hotel 38 years ago when it was a charming boutique hotel. Now that Marriott has taken over, it is pretty much a Marriott. Not that there is anything wrong with that, but it doesn’t have the old world charm it did in years past.

Great location, friendly staff!

The check in was easy. Esther was very helpful; answered all our inquiries and assisted in meeting our needs during the 4 night stay. Our room was spacious with 2 queens and a pullout couch. We truly appreciate the safety measures they provide in accessing the elevator to the rooms by using the room key. Restaurants are within walking distance. We will definitely stay at The Westin again.

The check in was easy. Esther was very helpful; answered all our inquiries and assisted in meeting our needs during the 4 night stay. Our room was spacious with 2 queens and a pullout couch. We truly appreciate the safety measures they provide in accessing the elevator to the rooms by using the room key. Restaurants are within walking distance. We will definitely stay at The Westin again.

Would stay again!

Would stay again!

The check in process could have been a little better. Having to repeat yourself numerous times was not appreciated. The room do not have refrigerators nor is this mentioned. I was told I should have reserved it but how would I know that if it is not mentioned.

The check in process could have been a little better. Having to repeat yourself numerous times was not appreciated. The room do not have refrigerators nor is this mentioned. I was told I should have reserved it but how would I know that if it is not mentioned.

The staff is super nice and helpful. The location is awesome and within walking distance from many restaurants. Very clean and there is breakfast on site. Very convenient location to Georgetown (the car needs to be dropped for valet service which was very quick as well). We will be back!

The staff is super nice and helpful. The location is awesome and within walking distance from many restaurants. Very clean and there is breakfast on site. Very convenient location to Georgetown (the car needs to be dropped for valet service which was very quick as well). We will be back!

Friendly staff

Friendly staff

Overall great experience

Overall great experience

This was one of the best hotels that I had ever stay and the employees very nice and welcoming.

This was one of the best hotels that I had ever stay and the employees very nice and welcoming.

Spacious bathroom and upscale accoutrements throughout

Spacious bathroom and upscale accoutrements throughout

Staff was great all around. Neighborhood was a bit noisy at night, but overall great experience.

Very nice

Very nice

Very ckean and well kept. Paid attention to details...great location!

Very ckean and well kept. Paid attention to details...great location!

Very clean and super comfortable beds. Convenient to Gtown and downtown

Very clean and super comfortable beds. Convenient to Gtown and downtown

clean and walkable. Near to all DC attractions without being in the center. Easy walk to quaint downtown Georgetown

clean and walkable. Near to all DC attractions without being in the center. Easy walk to quaint downtown Georgetown

Absolutely the best hotel experience I’ve ever had