The building and the suite were stunning! Hotel staff were very helpful and friendly

The building and the suite were stunning! Hotel staff were very helpful and friendly

Beautiful hotel, very comfortable beds.

Ridiculously small bedrooms for the price. Misleading photos.

"The hotel is beautiful, an old building very well preserved. The rooms are somewhat small, but perfect for a short stay. Very well located. The staff is attentive. The cleanliness is impeccable. I really liked the gym. Highly recommended."

spectacular architecture and interior; great walking location. wonderful staff.

Concierge was excellent

Beautiful lobby, incredible suite and free happy hour drinks!

The hotel is beautiful and the staff is excellent But the attentions and service from Joseph the concierge were amazing great human being

The hotel is beautiful and the staff is excellent But the attentions and service from Joseph the concierge were amazing great human being

I had a very good experience at the Kimpton. Though the room is on the small side, it has everything you need and more. I really like the solid and elegant furnishing with one of the best hotel slippers. Staff was great and accommodating. Excellent location with the convenient of super close Russell Square Tube station. Highly recommended!

I had a very good experience at the Kimpton. Though the room is on the small side, it has everything you need and more. I really like the solid and elegant furnishing with one of the best hotel slippers. Staff was great and accommodating. Excellent location with the convenient of super close Russell Square Tube station. Highly recommended!

Lovely hotel.

Lovely hotel.

Beautiful hotel with great staff

Majestic property. Great restaurant and gym. Fantastic service. Convenient to restaurants, transportation and walkable to many sights.

Majestic property. Great restaurant and gym. Fantastic service. Convenient to restaurants, transportation and walkable to many sights.

Poor service, not well run. Air conditioning not functioning a 5 star hotel and made very little effort to resolve the situation.

Poor service, not well run. Air conditioning not functioning a 5 star hotel and made very little effort to resolve the situation.

Fabulous hotel option in a great area of town. Especially appreciated the clean, pleasant smelling, spacious rooms and the excellent breakfast.

Fabulous hotel option in a great area of town. Especially appreciated the clean, pleasant smelling, spacious rooms and the excellent breakfast.

An ok experience

An ok experience

After all the pomp and ceremony you encounter upon walking into the hotel you really feel as though you’re entered a place of class…only to be sorely let down when you go up to your room. Our room could have been in the travel lodge except the air conditioning was unreliable…it was around 19 degrees the night we stayed and the room was stifling. ‘Engineering’ came to our room but fundamentally it was a broken system. Secondly, we booked an accessible room which had a shower over the bath. So whilst there were red cords everywhere that you could pull, you couldn’t have a shower. Extremely misleading. The room cost over £300 per night and I really was not expecting such a cheap hotel experience.

After all the pomp and ceremony you encounter upon walking into the hotel you really feel as though you’re entered a place of class…only to be sorely let down when you go up to your room. Our room could have been in the travel lodge except the air conditioning was unreliable…it was around 19 degrees the night we stayed and the room was stifling. ‘Engineering’ came to our room but fundamentally it was a broken system. Secondly, we booked an accessible room which had a shower over the bath. So whilst there were red cords everywhere that you could pull, you couldn’t have a shower. Extremely misleading. The room cost over £300 per night and I really was not expecting such a cheap hotel experience.

Most of the staff at this hotel are top notch and it's a gorgeous property. But my mornings were miserable. There is supposed to be a coffee shop along with the main breakfast served in the restaurant. On two of the days the cafe was closed and was directed to coffee being served in the bar. On both those days when I entered the room and found the coffee pitcher empty, when I asked for it to be refilled the staff treated my request like I was asking for them for a great important favor that I didn't deserve. Final morning, I decided to try the main restaurant and all the hot items on the buffet were cold, and the service was terrible. Recommend the hotel but just go off property for coffee and breakfast.

Most of the staff at this hotel are top notch and it's a gorgeous property. But my mornings were miserable. There is supposed to be a coffee shop along with the main breakfast served in the restaurant. On two of the days the cafe was closed and was directed to coffee being served in the bar. On both those days when I entered the room and found the coffee pitcher empty, when I asked for it to be refilled the staff treated my request like I was asking for them for a great important favor that I didn't deserve. Final morning, I decided to try the main restaurant and all the hot items on the buffet were cold, and the service was terrible. Recommend the hotel but just go off property for coffee and breakfast.

The air conditioning did not work well, room was never very cool

The air conditioning did not work well, room was never very cool

Nice hotel but my room was very noisy all night from some pipe outside the window. It was like sleeping in a noisy factory with that sound.- so it was absolutely not worth the money spend on a good room on 7th floor. And the reception staff did not bother when I told them about the noisy room.

Nice hotel but my room was very noisy all night from some pipe outside the window. It was like sleeping in a noisy factory with that sound.- so it was absolutely not worth the money spend on a good room on 7th floor. And the reception staff did not bother when I told them about the noisy room.

Room was very very small Air conditioning didn’t work Staff were terrific Will not stay again