Great location, great restaurants. I would stay again.

We had booked a room for a special weekend getaway to go to BST Hyde park and Andrea Bocelli concert. We arrived around 1:30 pm the lady at the reception told us our room is not ready. So, we went to the hotel restaurant to have lunch. Went back at 3 pm and still room is not ready! There are people queuing at reception and ut is quite chaotic! It was unbelievable that they couldn't prepare rooms on time! After talking to the dutyt manager he finally gave us a room. I had booked this hotel hoping to have a hyde park view, instead the room had an ugly view to the back of the hotel towrds a part of London there is nothing interesting in it! The room had a balcony but the door was locked a d you couldn't get in there. Also, there was stinking smell of smoke in the room. We didn’t have time and were too tired to go and ask for another room and had to change quickly to go to the concert. Overall, the only thing I liked about the hotel was the food and the staff in the restaurant. However, I doubt if I stay here again.

We had booked a room for a special weekend getaway to go to BST Hyde park and Andrea Bocelli concert. We arrived around 1:30 pm the lady at the reception told us our room is not ready. So, we went to the hotel restaurant to have lunch. Went back at 3 pm and still room is not ready! There are people queuing at reception and ut is quite chaotic! It was unbelievable that they couldn't prepare rooms on time! After talking to the dutyt manager he finally gave us a room. I had booked this hotel hoping to have a hyde park view, instead the room had an ugly view to the back of the hotel towrds a part of London there is nothing interesting in it! The room had a balcony but the door was locked a d you couldn't get in there. Also, there was stinking smell of smoke in the room. We didn’t have time and were too tired to go and ask for another room and had to change quickly to go to the concert. Overall, the only thing I liked about the hotel was the food and the staff in the restaurant. However, I doubt if I stay here again.

Hotel excellent ,staff very friendly and efficient

Hotel excellent ,staff very friendly and efficient

We wanted a central London hotel and had previously stayed here on a regular basis but had not been for several years due to family but well worth visiting again. The refurbishment has been a good improvement for the rooms and looking forward to coming back once all upgrades are completed. Staff were really friendly and helpful to make the stay an enjoyable one.

We wanted a central London hotel and had previously stayed here on a regular basis but had not been for several years due to family but well worth visiting again. The refurbishment has been a good improvement for the rooms and looking forward to coming back once all upgrades are completed. Staff were really friendly and helpful to make the stay an enjoyable one.

Wonderful hotel

Wonderful hotel

There were a couple problems with my bathroom that didn’t get resolved in a timely fashion. These prevented me from showering after 17 hours of overnight travel. While the staff was very friendly and highly professional, there was a lack of follow up to make sure my issues were dealt with. In many ways this is a great hotel, but it just doesn’t have the level of service and quality commensurate with its cost. The manager gave me some consideration for my issues, but without seeming to understand how these fundamental functions of a living space can greatly undermine the usefulness and enjoyment of the stay.

There were a couple problems with my bathroom that didn’t get resolved in a timely fashion. These prevented me from showering after 17 hours of overnight travel. While the staff was very friendly and highly professional, there was a lack of follow up to make sure my issues were dealt with. In many ways this is a great hotel, but it just doesn’t have the level of service and quality commensurate with its cost. The manager gave me some consideration for my issues, but without seeming to understand how these fundamental functions of a living space can greatly undermine the usefulness and enjoyment of the stay.

First rate, all the way around.

First rate, all the way around.

Hotel is lovely, nice breakfast, comfortable clean rooms, had a fabulous view. The only thing negative was the bath towels were taken but not replaced and had to ask twice before receiving these, so this was not good service for 5 star hotel.

Hotel is lovely, nice breakfast, comfortable clean rooms, had a fabulous view. The only thing negative was the bath towels were taken but not replaced and had to ask twice before receiving these, so this was not good service for 5 star hotel.

Doorman very helpful

Doorman very helpful

Exceptionally poor and uncaring service

Exceptionally poor and uncaring service

Excellent property in a convenient location. Good for business and tourism

A lovely hotel, and l had a lovely view of Hyde Park from the 16th floor. Two minor caveats: the shower drained too slowly, and everyone at reception spoke so softly that they were unintelligible. None of us could understand them, and only two of us are hard of hearing!

A lovely hotel, and l had a lovely view of Hyde Park from the 16th floor. Two minor caveats: the shower drained too slowly, and everyone at reception spoke so softly that they were unintelligible. None of us could understand them, and only two of us are hard of hearing!

Staff is very accommodating!!! Always willing to help out !

Staff is very accommodating!!! Always willing to help out !

The staff and hotel was first class. Jason and Mark the doormen were real stars. I will stay in this hotel every time I am in London. It is a great balance between value and luxury.

The staff and hotel was first class. Jason and Mark the doormen were real stars. I will stay in this hotel every time I am in London. It is a great balance between value and luxury.

The hotel is wonderful and in a great walkable location for Mayfair. We did have issues with our room’s air conditioner, but it was promptly fixed.

The hotel is wonderful and in a great walkable location for Mayfair. We did have issues with our room’s air conditioner, but it was promptly fixed.

The staff was unhelpful, my expensive headphone stolen from the room , I reserved a room with 2 queens beds , they gave us me and my brother a king bed. Was bad experience, Not recommended at all

The staff was unhelpful, my expensive headphone stolen from the room , I reserved a room with 2 queens beds , they gave us me and my brother a king bed. Was bad experience, Not recommended at all

Early check in available!

Early check in available!