Very clean and great value , breakfast was really nice

Very clean and great value , breakfast was really nice

I’ve had to change three rooms till fit with the price I’ve paid. For 3 stars hotel doesn’t cover the expectations about “Spacious rooms”(my first 2days was in small rooms with small double beds), the fitness center was one multifunction machine, cross trainer and treadmill(all of them basic and old) there weren’t any dumbbells or training mat. Also the whole spa area was clean and tidy. The sauna was off through the whole time. Also for 3 stars hotel the breakfast was almost the same variety every morning(my stay was 10nights). The bed sheets has staines and holes. Housekeeping wasn’t keeping the room in good and clean condition, the floor was always dirty even after cleaning. All pictures aren’t accurate, probably they’ve been before 10 years. I’m totally disappointed of this hotel for the price I’ve paid.

I’ve had to change three rooms till fit with the price I’ve paid. For 3 stars hotel doesn’t cover the expectations about “Spacious rooms”(my first 2days was in small rooms with small double beds), the fitness center was one multifunction machine, cross trainer and treadmill(all of them basic and old) there weren’t any dumbbells or training mat. Also the whole spa area was clean and tidy. The sauna was off through the whole time. Also for 3 stars hotel the breakfast was almost the same variety every morning(my stay was 10nights). The bed sheets has staines and holes. Housekeeping wasn’t keeping the room in good and clean condition, the floor was always dirty even after cleaning. All pictures aren’t accurate, probably they’ve been before 10 years. I’m totally disappointed of this hotel for the price I’ve paid.

The hotel was contacted after our experience, denying us a refund of our whole stay. First of all, we had to change room twice, before we got the room we had ordered (a room with a double bed). All the rooms (we got to see three of them) were in very bad shape with uncleaned stains on floors, furniture and walls. Secondly, and a big warning-sign, was finding silverfish (insects) on the floor (usually a good sign of bad cleaning and standard of the hotel). We did however consider our stay one night, and when we were going to bed we found it was filled with unexplainable small black round balls (not sure what this was). After complaining about this, the hotels answer was to give us new sheets that we should change ourselves. This was ultimately the reason for us leaving. When we were given sheets, we noticed they kept pillows on the floor in the storage, without any protection. The standard of the rooms do not represent the stars they claim to have. It is clear, after had observed 3 separate rooms, that the whole hotel is run down. Marks on the floor, walls and on the furniture. The AC installed are very loud. The rooms also are not representative of the photos they promote. Not one single room of the ones we looked at had a bathroom like the pictures describing it.

The hotel was contacted after our experience, denying us a refund of our whole stay. First of all, we had to change room twice, before we got the room we had ordered (a room with a double bed). All the rooms (we got to see three of them) were in very bad shape with uncleaned stains on floors, furniture and walls. Secondly, and a big warning-sign, was finding silverfish (insects) on the floor (usually a good sign of bad cleaning and standard of the hotel). We did however consider our stay one night, and when we were going to bed we found it was filled with unexplainable small black round balls (not sure what this was). After complaining about this, the hotels answer was to give us new sheets that we should change ourselves. This was ultimately the reason for us leaving. When we were given sheets, we noticed they kept pillows on the floor in the storage, without any protection. The standard of the rooms do not represent the stars they claim to have. It is clear, after had observed 3 separate rooms, that the whole hotel is run down. Marks on the floor, walls and on the furniture. The AC installed are very loud. The rooms also are not representative of the photos they promote. Not one single room of the ones we looked at had a bathroom like the pictures describing it.

I didn't stay at this hotel because I got coronavirus and your company doesn't help me to cancel it and receive repayment

I didn't stay at this hotel because I got coronavirus and your company doesn't help me to cancel it and receive repayment