Frensham Pond Country House Hotel & Spa
Hotel em Borough of Waverley
2 hóspedes · 1 quarto · 1 casa de banho
Razões para reservar
Os hóspedes adoram aquiOs hóspedes dão a esta propriedade uma ótima classificação
Valor de pontaO preço desta propriedade é superior à média na área
Inclui comodidades essenciaisJardim, Ar-condicionado, Internet/Wi-Fi e mais
Sobre este hotel
Lakefront hotel with a full-service spa and a 24-hour fitness center
A full-service spa, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Change of towels is available on request.
Frensham Pond Country House Hotel & Spa offers 53 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
A full-service spa, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Change of towels is available on request.
Frensham Pond Country House Hotel & Spa offers 53 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.
This Farnham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Comodidades
Ar-condicionado
Internet/Wi-Fi
Estacionamento
Varanda ou Pátio
Banheira de hidromassagem ou spa
TV
Jardim
Mapa de Borough of Waverley
Quartos disponíveis
Basic Double Room
Camas não especificadas • 16 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Basic Twin Room
Camas não especificadas • 16 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Double Room ( Garden)
Camas não especificadas • 16 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
Superior Double Room
Camas não especificadas • 18 m²
Acomoda 2
Você será direcionado para Hotels.com para disponibilidade e preços
€€€€
Comentários
2.0
Food poisoning from restaurant
2.0
Food poisoning from restaurant
5.0
Very good, although maintenance was not equal to the overall experience. The door facing was missing so opening it with the card was a confusing to begin with.
5.0
Very good, although maintenance was not equal to the overall experience. The door facing was missing so opening it with the card was a confusing to begin with.
5.0
Excellent stay for an excellent price.
Location was good for me!
The gym has seen better days and is in need of up to date equipment.
5.0
Excellent stay for an excellent price.
Location was good for me!
The gym has seen better days and is in need of up to date equipment.
1.0
In general, this hotel is fine - comfortable and in a nice spot next to one of the Frensham ponds.
However, my wife tried to walk down the disabled ramp the first morning of our stay. The ramp was covered in moss, with a leaky gutter above keeping it wet all day. It was like an ice rink. She slipped and almost broke her hip. I tried to help her and nearly fell myself. This is despite both of us wearing hiking boots with excellent grip. If you use the stairs, there is no issue as there was no moss on those. But ramp users either are disabled or are likely to become disabled.
We registered the accident and it was recorded in the accident register. I expected some communication afterwards, but nothing happened. We checked out the next day and still nothing. Before we left, I decided to try the disabled ramp again to see if the moss had been cleaned - it had not, as you can see on the photo and I nearly slipped again despite being very cautious.
So there you go: this is actually a nice hotel, but with the staff not fixing safety issues even after they have been pointed out, I am not sure I can recommend it at the moment. If they fix the issue and apologise properly, I might change my mind - I would have to check with the wife first though, as she is still in pain from the fall.
1.0
In general, this hotel is fine - comfortable and in a nice spot next to one of the Frensham ponds.
However, my wife tried to walk down the disabled ramp the first morning of our stay. The ramp was covered in moss, with a leaky gutter above keeping it wet all day. It was like an ice rink. She slipped and almost broke her hip. I tried to help her and nearly fell myself. This is despite both of us wearing hiking boots with excellent grip. If you use the stairs, there is no issue as there was no moss on those. But ramp users either are disabled or are likely to become disabled.
We registered the accident and it was recorded in the accident register. I expected some communication afterwards, but nothing happened. We checked out the next day and still nothing. Before we left, I decided to try the disabled ramp again to see if the moss had been cleaned - it had not, as you can see on the photo and I nearly slipped again despite being very cautious.
So there you go: this is actually a nice hotel, but with the staff not fixing safety issues even after they have been pointed out, I am not sure I can recommend it at the moment. If they fix the issue and apologise properly, I might change my mind - I would have to check with the wife first though, as she is still in pain from the fall.
4.0
Lovely setting but despite the hotel seeming fairly empty we were allocated a room with a view of the road. We were only there a night. Very comfy bed. Plenty of parking. Parking signs outside don’t state that hotel guests don’t have to pay. Hotel seemed a bit short of service at breakfast.
4.0
Lovely setting but despite the hotel seeming fairly empty we were allocated a room with a view of the road. We were only there a night. Very comfy bed. Plenty of parking. Parking signs outside don’t state that hotel guests don’t have to pay. Hotel seemed a bit short of service at breakfast.
3.0
Staff just seemed a bit clueless most of time but the bed was good
3.0
Staff just seemed a bit clueless most of time but the bed was good
4.0
Breakfast was served so late I missed it.
3.0
When I arrived I tried to pay for parking but couldn't, so I asked at reception about parking the member of staff wasn't very responsive. I came away not knowing if I had to pay for parking or not. Another guest had to tell me that I didn't need to pay for parking.
Breakfast: I had paid £19 for my breakfast and on the menu it was £16+ for full english and £3.50 for other item. So I asked if I could have pancakes, the waitor said could only have if I paid another £3.50. I said this was much less food than the full enlish and what I paid. he came back saying that the manager had said the same. I then went for the full english. When he brought it it was cold and he took it back. He then brought out another plate and the food on that was cold too.
I gave up and didn't bother to ask again.
When I checked out the man at the desk wasn't interested and didn't respond when I told him what had happened. Even when I said that they may get not to good a review. He still never responded.
What a shame because the hotel was in such an amazing spot and the room was so comfortable.
3.0
When I arrived I tried to pay for parking but couldn't, so I asked at reception about parking the member of staff wasn't very responsive. I came away not knowing if I had to pay for parking or not. Another guest had to tell me that I didn't need to pay for parking.
Breakfast: I had paid £19 for my breakfast and on the menu it was £16+ for full english and £3.50 for other item. So I asked if I could have pancakes, the waitor said could only have if I paid another £3.50. I said this was much less food than the full enlish and what I paid. he came back saying that the manager had said the same. I then went for the full english. When he brought it it was cold and he took it back. He then brought out another plate and the food on that was cold too.
I gave up and didn't bother to ask again.
When I checked out the man at the desk wasn't interested and didn't respond when I told him what had happened. Even when I said that they may get not to good a review. He still never responded.
What a shame because the hotel was in such an amazing spot and the room was so comfortable.
4.0
Service at the hotel was good however the hotel is looking a bit tired. Noticed a few things needed touch ups for example where you scanned the key on the door was broken and just a hole, the wardrobe was falling apart. The WiFi at the hotel didn’t reach our room and due to the location you don’t get signal either. This was raised with reception during our stay.
The shower was a bad design, it was great because it was powerful but meant that water would shoot past the glass panel and the floor was a pool. Which was dangerous given the shiny floor.
Dinner in the restaurant was lovely however it didn’t have much of a restaurant feel. There was only 1 member of staff on who was juggling the bar also. With another member of staff who popped by to help. So it felt like you were just dining in a random room rather than a restaurant.
We didn’t use the spa as this was an additional cost and from what you could access didn’t feel worth the money which is a shame as we tend to book a hotel with a spa to use it.
4.0
Service at the hotel was good however the hotel is looking a bit tired. Noticed a few things needed touch ups for example where you scanned the key on the door was broken and just a hole, the wardrobe was falling apart. The WiFi at the hotel didn’t reach our room and due to the location you don’t get signal either. This was raised with reception during our stay.
The shower was a bad design, it was great because it was powerful but meant that water would shoot past the glass panel and the floor was a pool. Which was dangerous given the shiny floor.
Dinner in the restaurant was lovely however it didn’t have much of a restaurant feel. There was only 1 member of staff on who was juggling the bar also. With another member of staff who popped by to help. So it felt like you were just dining in a random room rather than a restaurant.
We didn’t use the spa as this was an additional cost and from what you could access didn’t feel worth the money which is a shame as we tend to book a hotel with a spa to use it.
10.0
Excellent place.
10.0
Excellent place.
10.0
Very nice area walk around great pond is good after dinner Pizza wasn’t the best but the bed was very comfy it’s a shame the spa isn’t open on Monday and Tuesday
10.0
Very nice area walk around great pond is good after dinner Pizza wasn’t the best but the bed was very comfy it’s a shame the spa isn’t open on Monday and Tuesday
3.0
Lovely location, nice rooms and very comfortable, staff were a little short on the ground and this impacted customer service.
3.0
Lovely location, nice rooms and very comfortable, staff were a little short on the ground and this impacted customer service.
5.0
Extremely helpful reception and restaurant staff - with the exception of a dessert serving blip. I asked for a room with wheelchair access and got exactly that: parking immediately adjacent to the ground floor room with a wet room. Very easy. A good overnight stay.
2.0
I booked one room and I had my brother came to see me. It was going to get late at night to I told him to stay with us . When I checked in I asked front desk if I can have room with sofa and she told me that I we don't have room with sofa in hotel. I end up book him room for two days, When I were checking out I went to his room and saw he had sofa. I don' complain about anything, but I feel they tricked me to book 2nd room which I didn't want to. You can see I booked extra room on day I checked in. Kindly let me if you can give me refund for that room as they should have honest about it. I hope you can help. Thank you.
2.0
I booked one room and I had my brother came to see me. It was going to get late at night to I told him to stay with us . When I checked in I asked front desk if I can have room with sofa and she told me that I we don't have room with sofa in hotel. I end up book him room for two days, When I were checking out I went to his room and saw he had sofa. I don' complain about anything, but I feel they tricked me to book 2nd room which I didn't want to. You can see I booked extra room on day I checked in. Kindly let me if you can give me refund for that room as they should have honest about it. I hope you can help. Thank you.
8.0
Breakfast finishes at 9.30am prompt, which is rather early for a relaxing overnight stay.
8.0
Breakfast finishes at 9.30am prompt, which is rather early for a relaxing overnight stay.
6.0
Good water pressure and blackout curtains. Handy for Alice Holt parkrun.🌳🏃♂️
6.0
Good water pressure and blackout curtains. Handy for Alice Holt parkrun.🌳🏃♂️
4.0
lovely hotel , I just had one problem but that wasnot with the Hotel but withteh EV charger in car park run by Pod point - charger trapped my charge cable and it took 14 hours to get it sorted over night so that spoilt it slightly, luckily I did not have to leave very early teh next morning or I woudl have been leavign my charge cabel behind..
4.0
lovely hotel , I just had one problem but that wasnot with the Hotel but withteh EV charger in car park run by Pod point - charger trapped my charge cable and it took 14 hours to get it sorted over night so that spoilt it slightly, luckily I did not have to leave very early teh next morning or I woudl have been leavign my charge cabel behind..
5.0
Excellent stay. Clean comfortable accommodation. Great location. Very good food from Watermark Bar.
5.0
Excellent stay. Clean comfortable accommodation. Great location. Very good food from Watermark Bar.
8.0
The Hotel was in a lovely Location
8.0
The Hotel was in a lovely Location
10.0
Second time to this hotel and the staff are very friendly and welcoming, excellent customer service from Vidan who could not do enough for you, we were surprised to get an upgrade to a suite, our room was clean, bright, modern & all the facilities you need in a room. Great choice of food for breakfast, lunch & dinner. Used the spa facilities for a fee & great choice of treatments with Elemis products. Lovely outside grounds where you can eat, drink & enjoy the view of the Frensham pond.
10.0
Second time to this hotel and the staff are very friendly and welcoming, excellent customer service from Vidan who could not do enough for you, we were surprised to get an upgrade to a suite, our room was clean, bright, modern & all the facilities you need in a room. Great choice of food for breakfast, lunch & dinner. Used the spa facilities for a fee & great choice of treatments with Elemis products. Lovely outside grounds where you can eat, drink & enjoy the view of the Frensham pond.
10.0
Room was nice. Bed was comfortable. Shower was great. I would stay again.
4.0
Nice place
Walked into the first room and the TV was off the wall, got moved into another next door.
Fantastic air con, nice food- service charge £7!!!!!!
Can’t use HDMI on tv.
Staff friendly, nice coffee
Perguntas frequentes
Quanto custa este hotel em comparação com outros em Borough of Waverley?
O preço médio de um alojamento em Borough of Waverley é de 112 € por noite. Este alojamento está 19 € acima da média.
O estacionamento está incluído neste hotel?
Sim, o estacionamento está listado como uma comodidade em Frensham Pond Country House Hotel & Spa. Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em hotel?
Não encontramos piscina listada como uma comodidade para este hotel. Pode valer a pena verificar novamente se uma piscina é importante para a sua estadia.
Frensham Pond Country House Hotel & Spa permite animais de estimação?
Infelizmente, este hotel não é amigo dos animais. Tente procurar novamente e filtrar por "Animais permitidos"
Que comodidades estão disponíveis em Frensham Pond Country House Hotel & Spa?
Encontrámos 7 comodidades para este alojamento. Isto inclui ar-condicionado, internet/wi-fi, estacionamento, varanda ou pátio e banheira de hidromassagem ou spa.
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