Loved the facility and staff was wonderful, going out of their way to make us comfortable

Loved the facility and staff was wonderful, going out of their way to make us comfortable

Everything was good. Food was okay. Service at reservation required restaurants was horrible.

Everything was good. Food was okay. Service at reservation required restaurants was horrible.

not many vegan options, shower head was broken, pictures aren’t necessarily reflective, no shuttle to the airport, long line for check in.

not many vegan options, shower head was broken, pictures aren’t necessarily reflective, no shuttle to the airport, long line for check in.

Getting there was DIFFICULT. It was not clear where to check in. None of the staff seemed aware that the new tower was called Bel Air and check in was at the main lobby of Krystal Grand. Luckily receptionist knew and checked us in and was friendly. We tried 3 of 4 specialty restaurants. The Grill and Mexican were extremely disappointing. Food was bland the new york steak was paper thin and overcooked. The mexican food had no flavor. Service was uninviting and hard to imagine that they don't serve water first. Asian restaurant was a bit better w habachi style. You could get away by going to the buffet and finding something good. Appreciated the omelet station and the chefs behind always put a great effort in making the omelets delicious! Daily bulletin and activities updates WERE AMAZING. RECREATION coordinator Omar was amazing with variety of activities. The sand at the beach volleyball court has many rocks. BE CAREFUL. First aid kit left w the lifeguard at 5pm. Cheked w him next day and it wasn't a friendly experience. Sports Bar had a knowledgeable and friendly bartender. Snack Bar had good food and our server Ismael was attentive and fast. Take a Bite coffee shop had good tea and coffee selection (went there everyday) very nice baristas. Main door of Bel Air building does not lock. The street lacks a crosswalk so it gets dangerous crossing fm Belair to the Lobby. Cars like to speed after they go over the speed bumps. Many little things of the room were broken.

Getting there was DIFFICULT. It was not clear where to check in. None of the staff seemed aware that the new tower was called Bel Air and check in was at the main lobby of Krystal Grand. Luckily receptionist knew and checked us in and was friendly. We tried 3 of 4 specialty restaurants. The Grill and Mexican were extremely disappointing. Food was bland the new york steak was paper thin and overcooked. The mexican food had no flavor. Service was uninviting and hard to imagine that they don't serve water first. Asian restaurant was a bit better w habachi style. You could get away by going to the buffet and finding something good. Appreciated the omelet station and the chefs behind always put a great effort in making the omelets delicious! Daily bulletin and activities updates WERE AMAZING. RECREATION coordinator Omar was amazing with variety of activities. The sand at the beach volleyball court has many rocks. BE CAREFUL. First aid kit left w the lifeguard at 5pm. Cheked w him next day and it wasn't a friendly experience. Sports Bar had a knowledgeable and friendly bartender. Snack Bar had good food and our server Ismael was attentive and fast. Take a Bite coffee shop had good tea and coffee selection (went there everyday) very nice baristas. Main door of Bel Air building does not lock. The street lacks a crosswalk so it gets dangerous crossing fm Belair to the Lobby. Cars like to speed after they go over the speed bumps. Many little things of the room were broken.

This was an all inclusive resort ! So our one night booking was very challenging 😰 ! Name of property was completely different than our reservation name. GPS took us to a different place altogether!

This was an all inclusive resort ! So our one night booking was very challenging 😰 ! Name of property was completely different than our reservation name. GPS took us to a different place altogether!

quite outdated needs work

quite outdated needs work