Travel nearly 20 years. Never see any hotel checkin staff such as rude , arrogant and racist manner , the funny thing she is NOT even white . Such terrible experience ! Should be zero star of the service !

Travel nearly 20 years. Never see any hotel checkin staff such as rude , arrogant and racist manner , the funny thing she is NOT even white . Such terrible experience ! Should be zero star of the service !

Awesome stay, friendly staff.

Awesome stay, friendly staff.

Clean well maintained hotel. Friendly and prompt service

Clean well maintained hotel. Friendly and prompt service

I haven’t mentioned specific prices or room rates; There is no profanity; I haven’t referenced any personal information. If you’re going to censor my comments below, which are factual and truthful; in favour of the hotel, then it’s clear to me where your priorities lie and you’re not interested in your users/customers experiences. This, and the huge change to your Rewards Program, is going to have a negative impact in the way I use your service going forward. Take a look at my account, and my past and future bookings. Do you really want to lose my business? I use hotels every single week, but I’m happy to go elsewhere to book. You need to remember, there are other hotel booking services out there that are either on a par, or better than yours. ——————————— I've heard of hotels charging a supplement for a single use occupancy of a double-room, but I've never been charged a supplement for having 2 people stay in a room. Specifically when that room is designed for 2 people to stay in! Ludicrous and another scam. Probably won't use this hotel (or chain) again.

I haven’t mentioned specific prices or room rates; There is no profanity; I haven’t referenced any personal information. If you’re going to censor my comments below, which are factual and truthful; in favour of the hotel, then it’s clear to me where your priorities lie and you’re not interested in your users/customers experiences. This, and the huge change to your Rewards Program, is going to have a negative impact in the way I use your service going forward. Take a look at my account, and my past and future bookings. Do you really want to lose my business? I use hotels every single week, but I’m happy to go elsewhere to book. You need to remember, there are other hotel booking services out there that are either on a par, or better than yours. ——————————— I've heard of hotels charging a supplement for a single use occupancy of a double-room, but I've never been charged a supplement for having 2 people stay in a room. Specifically when that room is designed for 2 people to stay in! Ludicrous and another scam. Probably won't use this hotel (or chain) again.

Great location

Great location

A good location within line of sight of Watford Junction railway station.

A good location within line of sight of Watford Junction railway station.

As you walk in the hotel is well presented, nice lobby and bar area. Staff were ok, the usual hello not over and beyond. Bar and breakfast area was clean and well presented. The room itself was dated and can be done with a makeover. Otherwise, it's not a bad stay.

As you walk in the hotel is well presented, nice lobby and bar area. Staff were ok, the usual hello not over and beyond. Bar and breakfast area was clean and well presented. The room itself was dated and can be done with a makeover. Otherwise, it's not a bad stay.

I DO NOT RECOMMEND this hotel at all. The air conditioning did not work. We notify the stuff immediately. After 4 hours there was still no solution. We notify again, and again, no solution. Finally, at 10:00 pm, after we showed our strong dissatisfaction, they offered us another room. However, the air conditioning in that room would turned itself off every two hours. We went to this hotel to get a much needed sleep before a ten hours flight but left there more tired than we were before. If you want to test, stay away from this place.

I DO NOT RECOMMEND this hotel at all. The air conditioning did not work. We notify the stuff immediately. After 4 hours there was still no solution. We notify again, and again, no solution. Finally, at 10:00 pm, after we showed our strong dissatisfaction, they offered us another room. However, the air conditioning in that room would turned itself off every two hours. We went to this hotel to get a much needed sleep before a ten hours flight but left there more tired than we were before. If you want to test, stay away from this place.

Stay here once a year for easy access to train station to London. Hotel also has parking. Room comfy with what we need for a short stay. Breakfast always seems chaotic on the weekend we are there waiting for table and waiting for breakfast items to be replenished. The downside of the room which i mention every year the room safe is on the floor and not accessible to some of us.

Great hotel, friendly staff nice and comfy and really convenient. Easy transport into central London.

Great hotel, friendly staff nice and comfy and really convenient. Easy transport into central London.

Nothing younique

Nothing younique

The hotel was very clean and with an impressively large bathroom. It was quiet, had plenty of pillows, and is right next to Watford Junction train station, which was extremely convenient. A great, comfortable stay!

The hotel was very clean and with an impressively large bathroom. It was quiet, had plenty of pillows, and is right next to Watford Junction train station, which was extremely convenient. A great, comfortable stay!

Good staff, helpful

Good staff, helpful

Modern room, great service and convenient parking. Would return for sure

Modern room, great service and convenient parking. Would return for sure

The hotel offers excellent service and the staff is very accommodating. There's ample parking available. However, the property appears slightly outdated, and the rooms are somewhat small, likely due to its prime location. Additionally, there were noticeable scale stains on the faucets, which could be easily remedied. Personally, I'm not a big fan of carpets in hotel rooms. The carpets here seemed worn out - a thorough steam cleaning of the carpets in each room would significantly enhance the comfort level of the hotel. Despite these minor issues, my overall experience during my 3-night stay was very good.

The hotel offers excellent service and the staff is very accommodating. There's ample parking available. However, the property appears slightly outdated, and the rooms are somewhat small, likely due to its prime location. Additionally, there were noticeable scale stains on the faucets, which could be easily remedied. Personally, I'm not a big fan of carpets in hotel rooms. The carpets here seemed worn out - a thorough steam cleaning of the carpets in each room would significantly enhance the comfort level of the hotel. Despite these minor issues, my overall experience during my 3-night stay was very good.

Excellent staff

Excellent staff

I was frustrated when I was denied breakfast even though I had paid for it when I got my ticket, so we ended up eating at the airport, but that’s frustrating since I paid for it and the system said I didn’t. I contacted the property through Expedia, but did not hear anything yet.