Ants in room near hot tub No in room doning options Ok but not very good especially given the price paid

We were ready to cancel when we first arrived. No elevator, no complimentary breakfast, no cleaning of our room, and the type of room we reserved was not available. The staff were always nice and helpful. It was very convenient for what we wanted to see so we stayed.

Staircase dirty, no breakfast, seldom coffee in lobby, limited staff, no daily room service. We are elderly and steps with suitcases difficult.

We were ready to cancel when we first arrived. No elevator, no complimentary breakfast, no cleaning of our room, and the type of room we reserved was not available. The staff were always nice and helpful. It was very convenient for what we wanted to see so we stayed.

Ithe front staff are great.

Ithe front staff are great.

The area outside of sliding glass doors meed raked & watered. Bathroom was small & fan didn't work. Was a clean room & the staff was great! Good food in the lounge.

The area outside of sliding glass doors meed raked & watered. Bathroom was small & fan didn't work. Was a clean room & the staff was great! Good food in the lounge.

Room was good size, lights didn’t come on with switch, bathroom door handle was off. Bed was comfortable, it was quiet. Restaurant was nice, good food.

Room was good size, lights didn’t come on with switch, bathroom door handle was off. Bed was comfortable, it was quiet. Restaurant was nice, good food.

Air conditioning didn’t work good. It smelt musty in the room, and we found bed bugs 😳

Air conditioning didn’t work good. It smelt musty in the room, and we found bed bugs 😳

Quiet

We have stayed here several times because of the pool for the kids. The rooms are never great and always kinda dirty, but this trip was exceptionally bad. We found bed bugs, which they so kindly moved us to another room…the maintenance man even helped carry our things. I was disappointed that the manager never reached out though and check on us or offer to try to make things better/right. Instead, we moved rooms and still slept zero, we all left with some bed bug bites and dealing with the aftermath to make sure we did not bring them home in our luggage. It’s been a real “fun” experience to clean our car and all of our luggage to ensure we don’t bring them home. I know these critters can be found anywhere, but I would have expected the situation to be handled and taken care of quite a bit differently.

We have stayed here several times because of the pool for the kids. The rooms are never great and always kinda dirty, but this trip was exceptionally bad. We found bed bugs, which they so kindly moved us to another room…the maintenance man even helped carry our things. I was disappointed that the manager never reached out though and check on us or offer to try to make things better/right. Instead, we moved rooms and still slept zero, we all left with some bed bug bites and dealing with the aftermath to make sure we did not bring them home in our luggage. It’s been a real “fun” experience to clean our car and all of our luggage to ensure we don’t bring them home. I know these critters can be found anywhere, but I would have expected the situation to be handled and taken care of quite a bit differently.

Jessica at the front desk is very rude and unhelpful. Left dirty towels out and was never restocked. Asked front desk for towels three times and was told it was not her problem that’s housekeeping however housekeeping was not available until after 9:30am.

Jessica at the front desk is very rude and unhelpful. Left dirty towels out and was never restocked. Asked front desk for towels three times and was told it was not her problem that’s housekeeping however housekeeping was not available until after 9:30am.

It was so relaxing to stay in a clean and quiet place. I highly recommend Best Western Ramkota.

Bare minimum was done when cleaning the room. Bedding was dirty(soil stains) under bathroom vanity was dusty and had garbage under it.

It was so relaxing to stay in a clean and quiet place. I highly recommend Best Western Ramkota.

Bare minimum was done when cleaning the room. Bedding was dirty(soil stains) under bathroom vanity was dusty and had garbage under it.

Great pool and waterpark for the kids Great location

Great pool and waterpark for the kids Great location

The staff were nice and very clean rooms and pool area, I loved the water park

The staff were very nice and helpful

Everything was great room size was nice and your water park was very convenient especially having children. Your children loved playing at the water park. Thank you

Everything was great room size was nice and your water park was very convenient especially having children. Your children loved playing at the water park. Thank you

Very well clean pool and water park

The staff were very nice and helpful

our time spent at the hotel was very very good the kids enjoyed the water park the room was very clean and comfortable would recommend family and friends to stay there with their families

our time spent at the hotel was very very good the kids enjoyed the water park the room was very clean and comfortable would recommend family and friends to stay there with their families

Good location for sturgis rally, right next to 90 and all the good rides and decent parking for bikes and trailer plus bike washing stations which is nice. A gas station right across the street and plenty of restaurants in the neighborhood. Good bar with a good bartender and service and a restaurant on site. Definitely would recommend for the Sturgis rally stay