While some of the area was under renovation, it did not affect the quality of our stay. The best part was the unbelievable service we received when checking in. They were super attentive to the needs of my child and tried their best to find some snacks that she could enjoy. The cookies were super delicious and much needed after a long drive. The room was very comfortable and spacious. The area has plenty of options for food. I would definitely recommend this hotel to anyone that is staying in the Richmond area

Customer service was wonderful. The hotel lobby is under a renovation and the staff was doing all it could to make everyone's stay as comfortable as could be. I look forward to seeing the finished product.

DoubleTree hotels have a great reputation. The location we stayed in looked like it was once a great hotel. However, even though it was undergoing a renovation on certain areas, the renovated rooms (which we stayed in) were done so in a fairly shoddy manner. When you’re staying in a 3-star hotel or above, you expect to see more attention to detail. This hotel seemed like it was struggling to meet that expectation. The friendly hotel staff moved us out of our first room because it was dirty, and the whole floor (6th) smelled like pet urine or something similar. Our new room was on the 7th floor, and the atmosphere was much better. The lighting was brighter, the smell was very clean, and we could tell it had recently been renovated. As mentioned before, our room was clean overall, but it seemed like many parts of our room (mainly bathroom) needed to be redone. Also, our room door was crooked, so it didn’t shut easily, and there was a gap in the top of the door frame because of it. Still worked, but just an observation. Overall, our stay was good, as we had a comfortable and clean bed to sleep on, and the staff were very friendly and helpful. We just expected much more from a higher end hotel, especially for the price we paid. Thank you for allowing me to voice my feedback!

DoubleTree hotels have a great reputation. The location we stayed in looked like it was once a great hotel. However, even though it was undergoing a renovation on certain areas, the renovated rooms (which we stayed in) were done so in a fairly shoddy manner. When you’re staying in a 3-star hotel or above, you expect to see more attention to detail. This hotel seemed like it was struggling to meet that expectation. The friendly hotel staff moved us out of our first room because it was dirty, and the whole floor (6th) smelled like pet urine or something similar. Our new room was on the 7th floor, and the atmosphere was much better. The lighting was brighter, the smell was very clean, and we could tell it had recently been renovated. As mentioned before, our room was clean overall, but it seemed like many parts of our room (mainly bathroom) needed to be redone. Also, our room door was crooked, so it didn’t shut easily, and there was a gap in the top of the door frame because of it. Still worked, but just an observation. Overall, our stay was good, as we had a comfortable and clean bed to sleep on, and the staff were very friendly and helpful. We just expected much more from a higher end hotel, especially for the price we paid. Thank you for allowing me to voice my feedback!

The construction is slowing down the use of the elevator…there’s only one in operating 😬

My stay was a nightmare with no access to any amenities hotel was under construction walls were stripped workers using heavy machinery my kids was scared and I want a refund and was denied

The construction is slowing down the use of the elevator…there’s only one in operating 😬

Overall a good stay. Very nice front desk staff! The lobby construction was a little chaotic when we were trying to leave as the workers had blocked the door with a big piece of machinery & that would be my only complaint