Satisfactory. Rooms at the rear especially on 2nd floor have intrusive noise from external plant. Beds not very comfortable. Staff good. Lack of flexibility with meals. Spa/swimming pool very good and free. Good location.

Friendly staff Noisy room next to large extractor fans

Just got home after a 3 night stay. Hotel rooms was clean and tidy no problems . Staff was lovely Freindly and helpful. Food breakfast and evening meal was lovely too. All 3 of us had a great stay Thankyou. 😊

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful

+ clean room + great sea view from room terrace + great location + comfortable and well appointed - check in felt rather rushed - whole place feels a little dated and worn

+ clean room + great sea view from room terrace + great location + comfortable and well appointed - check in felt rather rushed - whole place feels a little dated and worn

Hotel is very dated, needs a complete revamp. Patchy carpets, creaking furniture Too a long walk from central Douglas. Room only cleaned every 3 days, which seems odd. Overpriced.

Hotel is very dated, needs a complete revamp. Patchy carpets, creaking furniture Too a long walk from central Douglas. Room only cleaned every 3 days, which seems odd. Overpriced.

This is a lovely hotel and firendly staff. However, it does need to be updated a bit. It was in a good location near the bus stop. Just parts of the hotel looked a bit dated.

This is a lovely hotel and firendly staff. However, it does need to be updated a bit. It was in a good location near the bus stop. Just parts of the hotel looked a bit dated.

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.

It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!

It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!

The Best Western Palace Hotel is a good choice for those wanting a holiday in Douglas, with the ability to walk to various local attractions. The hotel has excellent and friendly staff, but the service is limited. Caution: They only service your room every third full day of your stay. For a hotel claiming to be 4 Star, this is insufficient. The rooms are comfortable and clean, with plenty of space in the King Size sea view rooms. The public areas could use a refresh, and in particular the carpets are old, old-fashioned and threadbare in parts. The hotel has access to two restaurants and two bars. We didn't use the Paragon Bar, which is attached to the restaurant of the same name. This restaurant serves breakfast, lunch and dinner. We only ate breakfast there, but were happy with both the buffet and a la carte service. The second bar is Looky's, a newly refurbished bar are with comfortable seating and a reasonable range of drinks at OK prices. My one complaint about this bar is that it reserved tables for people from outside the hotel. This was disappointing, as as hotel residents one would expect to be ably to find a comfortable seat in one's own hotel bar. The second restaurant is the majestic. This is a Chinese restaurant with access from the Promenade and the hotel. The food here was authentic Chinese and very good value for money. The staff were very friendly. We ate there twice in four nights.

The Best Western Palace Hotel is a good choice for those wanting a holiday in Douglas, with the ability to walk to various local attractions. The hotel has excellent and friendly staff, but the service is limited. Caution: They only service your room every third full day of your stay. For a hotel claiming to be 4 Star, this is insufficient. The rooms are comfortable and clean, with plenty of space in the King Size sea view rooms. The public areas could use a refresh, and in particular the carpets are old, old-fashioned and threadbare in parts. The hotel has access to two restaurants and two bars. We didn't use the Paragon Bar, which is attached to the restaurant of the same name. This restaurant serves breakfast, lunch and dinner. We only ate breakfast there, but were happy with both the buffet and a la carte service. The second bar is Looky's, a newly refurbished bar are with comfortable seating and a reasonable range of drinks at OK prices. My one complaint about this bar is that it reserved tables for people from outside the hotel. This was disappointing, as as hotel residents one would expect to be ably to find a comfortable seat in one's own hotel bar. The second restaurant is the majestic. This is a Chinese restaurant with access from the Promenade and the hotel. The food here was authentic Chinese and very good value for money. The staff were very friendly. We ate there twice in four nights.

Very good hotel with great sea views

Very good hotel with great sea views

Hotel is in a great location with all the amenities you would need however it’s very tired and in need of an update. They have started by the looks of it with a newly laid car park, new bar and a new area in the restaurant. I’m sure if they do the rest of the hotel to those standards it will be really nice

Hotel is in a great location with all the amenities you would need however it’s very tired and in need of an update. They have started by the looks of it with a newly laid car park, new bar and a new area in the restaurant. I’m sure if they do the rest of the hotel to those standards it will be really nice

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Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.

Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.

We where are from Friday until Monday morning with no cleaning of the room we had to keep asking for clean towels.

The hotel itself was dilapidated, apart from Looky’s bar and the Fitness Club, which had clearly recently been modernised to a good standard. I didn’t go in the Casino but I suspect that this was plush. The dining room for Breakfast was crowded but the food was quite good. The rooms and the corridors were very tired and basic in decor and comfort. The shower was outdated and didn’t work well. The toilet did not flush easily. The bathroom was small and lacked sufficient room for showering and ablutions.

The hotel itself was dilapidated, apart from Looky’s bar and the Fitness Club, which had clearly recently been modernised to a good standard. I didn’t go in the Casino but I suspect that this was plush. The dining room for Breakfast was crowded but the food was quite good. The rooms and the corridors were very tired and basic in decor and comfort. The shower was outdated and didn’t work well. The toilet did not flush easily. The bathroom was small and lacked sufficient room for showering and ablutions.

We where are from Friday until Monday morning with no cleaning of the room we had to keep asking for clean towels.

Rooms a little dated but location was good. Health suite was good with wonderful views across the bay from the pool

Rooms a little dated but location was good. Health suite was good with wonderful views across the bay from the pool

Great time!