Lake view room blocked by overgrown hedges . Miles down corridor to room 16. Up and down stairs . My mum is 80! Guy at door/reception helping with bags was lovely and very helpful x

Lake view room blocked by overgrown hedges . Miles down corridor to room 16. Up and down stairs . My mum is 80! Guy at door/reception helping with bags was lovely and very helpful x

The hotel is tired and not very clean. Staff are chaotic and can be unhelpful. Not at check in. No food after 8.30. Crisps 2.80 per packet. Workmen on roof outside window at eye level with window.

The hotel is tired and not very clean. Staff are chaotic and can be unhelpful. Not at check in. No food after 8.30. Crisps 2.80 per packet. Workmen on roof outside window at eye level with window.

Very helpful and polite staff. Room clean and well decorated, only downside looked over car park no lake. Breakfast was very good and plenty of it. Only down fall was mattress very soft so my husband and myself didn’t sleep well. Need curtains as shutters didn’t close well so room was very dark.

Very helpful and polite staff. Room clean and well decorated, only downside looked over car park no lake. Breakfast was very good and plenty of it. Only down fall was mattress very soft so my husband and myself didn’t sleep well. Need curtains as shutters didn’t close well so room was very dark.

Very good stay only spoilt by the poor service in the evening meal on Thursday.

Very good stay only spoilt by the poor service in the evening meal on Thursday.

I do not understand how this hotel maintains a 4 Star rating. The room was very small, no Aircon, no fridge, not even tissue in the bathroom. The rooms were very expensive and they charged an extra 15 Pounds per night for parking. Yes, the view was lovely from the dining room windows, but not from our room. Breakfast was always a comedy of errors. The staff did not seem to prepare for breakfast ahead of time, waiting until things stopped working (the coffee machine) or ran out before refilling. The English breakfast was served with grossly over cooked eggs, bacon and sausages. Eggs Benidict was served with cold ham and Bearnaise sauce was cold and made from a packet and poached eggs were cooked as hard as rocks. Definitely some work to be done with kitchen staff training and quality. One evening I went to the bar. I asked to have a cocktail from their menu, it seemed as if I was the first person this season to ask for one. It took over 1/2 an hour to make it, at least two people were involved and the end result was one of the worst tasting cocktails I have ever had. To end on a high note, we had beautiful weather and wonderful meals in restaurants in Bowness and Windermere (not in the Belsfield). I will return to the Lake District in the future, but the Belsfield Hotel will not be in my plans.

I do not understand how this hotel maintains a 4 Star rating. The room was very small, no Aircon, no fridge, not even tissue in the bathroom. The rooms were very expensive and they charged an extra 15 Pounds per night for parking. Yes, the view was lovely from the dining room windows, but not from our room. Breakfast was always a comedy of errors. The staff did not seem to prepare for breakfast ahead of time, waiting until things stopped working (the coffee machine) or ran out before refilling. The English breakfast was served with grossly over cooked eggs, bacon and sausages. Eggs Benidict was served with cold ham and Bearnaise sauce was cold and made from a packet and poached eggs were cooked as hard as rocks. Definitely some work to be done with kitchen staff training and quality. One evening I went to the bar. I asked to have a cocktail from their menu, it seemed as if I was the first person this season to ask for one. It took over 1/2 an hour to make it, at least two people were involved and the end result was one of the worst tasting cocktails I have ever had. To end on a high note, we had beautiful weather and wonderful meals in restaurants in Bowness and Windermere (not in the Belsfield). I will return to the Lake District in the future, but the Belsfield Hotel will not be in my plans.

Not at all what we expected. Check in was very slow and one of the guys on the desk looked very scruffy in an ill fitted suit. The bedroom was very tired with paper peeling off the walls. We were very disappointed. A shower head that kept dripping water throughout the night and a squeaky bed! The downstairs areas of the hotel were nice however. Although breakfast was not as advertised on the menu and was cold. We would have sent it back had we not had to rush off for a booked activity. Expected better from this grand looking hotel with glorious views for a birthday stay. There are far nicer, luxurious hotels/rooms nearby by at far better prices.

Not at all what we expected. Check in was very slow and one of the guys on the desk looked very scruffy in an ill fitted suit. The bedroom was very tired with paper peeling off the walls. We were very disappointed. A shower head that kept dripping water throughout the night and a squeaky bed! The downstairs areas of the hotel were nice however. Although breakfast was not as advertised on the menu and was cold. We would have sent it back had we not had to rush off for a booked activity. Expected better from this grand looking hotel with glorious views for a birthday stay. There are far nicer, luxurious hotels/rooms nearby by at far better prices.

We had a lovely stay at your hotel. However, on entering our room we noticed a large stain on the carpet by the patio doors, the colour suggests it was lipstick or nail varnish. We headed into town, which was only a short walk away. The room was large, as was the bed which was really comfortable. In the morning, we noticed a leak in the bathroom, coming from the back of the toilet- as we were only staying one night we only mentioned this on checkout. We headed down for breakfast, just before 10am. There was no one at the enhance to the dining room so we had to wait, however we were seated at a table overlooking the lake so we didn't mind. We were told about the continental breakfast and told someone would be back to take our hot order. Heading over to the continental selection, there was no glasses for juice, no cups for coffee, no plates and no butter. After finally receiving everything we needed we enjoyed the selection on offer. We were again disappointed to have to ask for someone to take our hot order. This is not what we would have expected from an establishment such as yours.

We had a lovely stay at your hotel. However, on entering our room we noticed a large stain on the carpet by the patio doors, the colour suggests it was lipstick or nail varnish. We headed into town, which was only a short walk away. The room was large, as was the bed which was really comfortable. In the morning, we noticed a leak in the bathroom, coming from the back of the toilet- as we were only staying one night we only mentioned this on checkout. We headed down for breakfast, just before 10am. There was no one at the enhance to the dining room so we had to wait, however we were seated at a table overlooking the lake so we didn't mind. We were told about the continental breakfast and told someone would be back to take our hot order. Heading over to the continental selection, there was no glasses for juice, no cups for coffee, no plates and no butter. After finally receiving everything we needed we enjoyed the selection on offer. We were again disappointed to have to ask for someone to take our hot order. This is not what we would have expected from an establishment such as yours.

Lovely setting and convenient location. Staff was great and very helpful!

Lovely setting and convenient location. Staff was great and very helpful!

This property is a beautiful building but very tired and needs decorating and new carpets. It was short staffed, although the staff was really good but overworked due to the shortage.

This property is a beautiful building but very tired and needs decorating and new carpets. It was short staffed, although the staff was really good but overworked due to the shortage.

Visit didn’t start well. Problem with dinner said we could just go into the restaurant not needing to book. After spending time on the terrace when we went for a table we were turned away (party of 6, one using a walking aid). Saying not enough staff. Only after complaining were we accommodated in the Brassiere and did then have a very nice attentive waitress. A few other niggles they ran out of Prosecco and when we asked for decaffeinates coffee at the first breakfast we were told they didn’t have any, but then told,after we complained, that they had found some. Place sees to be struggling from tired decor and lack of staff. Beautiful terrace and view over the lake

The family room is spacious but old. The location is great. We told the reception that we had to leave early at 6 AM. The lady reception told us that she could arrange 5 boxes for breakfast set (fruits & some pastries). She said she put the note in and handover to another team. On the departure date, no one knows about this breakfast box. It is a bit disappointed.

The family room is spacious but old. The location is great. We told the reception that we had to leave early at 6 AM. The lady reception told us that she could arrange 5 boxes for breakfast set (fruits & some pastries). She said she put the note in and handover to another team. On the departure date, no one knows about this breakfast box. It is a bit disappointed.

Lack of staff meant service was poor. Took 30 minutes for a cup of tea to be served when we arrived. Similar deal with breakfast where it took over 40 minutes to deliver hot breakfast and the items on the plate did not match the menu. This was all whilst the restaurant was not busy. As for the room, there was an AC unit which didn’t work and when we asked reception about it, we were told this was not included in our room. Strange for a £200+ a night room but the least of the problems really. In the room, there were stains on the skirting boards from where previous tenants had missed the bins with their tea bags and they had not been cleaned. When we requested our room be serviced, we returned to an untouched room at 3.30pm. When we raised this issue, we returned after dinner to an unmade bed and still dirty cups in the room. Only services completed were change of towel and empty bin. Overall, very poor for the price.

Lack of staff meant service was poor. Took 30 minutes for a cup of tea to be served when we arrived. Similar deal with breakfast where it took over 40 minutes to deliver hot breakfast and the items on the plate did not match the menu. This was all whilst the restaurant was not busy. As for the room, there was an AC unit which didn’t work and when we asked reception about it, we were told this was not included in our room. Strange for a £200+ a night room but the least of the problems really. In the room, there were stains on the skirting boards from where previous tenants had missed the bins with their tea bags and they had not been cleaned. When we requested our room be serviced, we returned to an untouched room at 3.30pm. When we raised this issue, we returned after dinner to an unmade bed and still dirty cups in the room. Only services completed were change of towel and empty bin. Overall, very poor for the price.

Beautiful property with breathtaking lake views. Walkable into town with great food/bars and shopping!

Beautiful property with breathtaking lake views. Walkable into town with great food/bars and shopping!

The hotel is very tired and need a lot of money spending to bring it up to date. The food was pub grub as opposed to fine dining which was always available at the hotel. Very poor .

The hotel is very tired and need a lot of money spending to bring it up to date. The food was pub grub as opposed to fine dining which was always available at the hotel. Very poor .

We booked this hotel for our 25th Anniversary, as I had proposed to my now wife in this hotel 27 years ago. And I wish I hadn’t booked it again. To say this it was better then, than it is now, grounds immaculate, the building looks tired and dull. The interior has been refreshed but to a poor standard. Check in was ok. Got to the room and the bathroom very small, when sitting on the toilet, and dirty tiles with black mould on the grouting. Very small samples of gel and shampoo. Not replaced during our 3 night stay, One plus, the room did have a good view of the grounds and lake. Breakfast, expected better, the cooked options were served by waiters and continental, help yourself. Food was dry and poor. Once we finally got it. We were shown to our table and the forgotten about and had to call waiters after 10 mins, just to get tea or coffee. On our 3 mornings greeted by different staff on each day. Only 2 staff on waiting and greeting, so many were just walking in a taking reserved tables, and then being shouted at to move, Grossly understaffed! On arrival back from days out, the bar is deserted no staff about to get a drink. Considering it close to £300 per room per night for this, don’t bother!

Private garden to access to the pier.

We booked this hotel for our 25th Anniversary, as I had proposed to my now wife in this hotel 27 years ago. And I wish I hadn’t booked it again. To say this it was better then, than it is now, grounds immaculate, the building looks tired and dull. The interior has been refreshed but to a poor standard. Check in was ok. Got to the room and the bathroom very small, when sitting on the toilet, and dirty tiles with black mould on the grouting. Very small samples of gel and shampoo. Not replaced during our 3 night stay, One plus, the room did have a good view of the grounds and lake. Breakfast, expected better, the cooked options were served by waiters and continental, help yourself. Food was dry and poor. Once we finally got it. We were shown to our table and the forgotten about and had to call waiters after 10 mins, just to get tea or coffee. On our 3 mornings greeted by different staff on each day. Only 2 staff on waiting and greeting, so many were just walking in a taking reserved tables, and then being shouted at to move, Grossly understaffed! On arrival back from days out, the bar is deserted no staff about to get a drink. Considering it close to £300 per room per night for this, don’t bother!

Private garden to access to the pier.

The Belsfield Hotel, from outside, building looks nice but inside was not up to the standard it should be. We went straight to walking after checked in. On return, we went to shower, as we started open tap, it began to flood. I reported to hotel but they couldn’t fix it immediately. In half shower, we were moved in to other room. In the room, bed sheets and duvet covers were not replaced, there were still poo in the toilet on arrival. There were still food and coffee stains on the table and chairs. Entertainment tv quality was very poor. Service was not good at all, food were ok but highly priced We did not enjoy our stay in such a pricy and premium hotel which we arrived with a high expectation. I wouldn’t recommend to my family and friends in terms of accommodation and services provided to us. Therefore, I rate only one star.