Great resort and awesome staff. We will definitely be coming back!

Great resort and awesome staff. We will definitely be coming back!

If I could give this resort 0 stars, I would. Terrible customer service. The rooms were hot, the managers at the restaurants, specifically, the Italian restaurant was very rude and disrespectful. I would not recommend staying at this property.

My stay at Riu Yucatan was very very bad. I have previously visited other Riu properties and this was the worst vacation. To start off, the rooms at the resort were very hot, the AC was not working in many of them. The room also smelled like sewage and they still refused to change us, they made us sleep in those conditions until we were changed. When we went to the lobby to ask if we could be changed, they refused until the day before we left and we were there from Tuesday to Sunday, when we asked if it could be fixed they said it couldn't. When we were at the lobby we heard a lot of people complaining about the AC in their rooms as well. Another thing was no towels were left in our room after it was cleaned, we called the lobby to ask if someone could take some and they took hours, we didn't get our towels till midnight. We did call various times and no one would answer. The customer service was also terrible, we got turned away from the Italian restaurant at the resort because there wasn't tables for 6 people and the worker was very rude and disrespectful to my family, compared to the other family that was there. Keep in mind the restaurant was EMPTY, they had enough tables to sit a family of 6. Terrible hotel, I would not recommend staying here.

My stay at Riu Yucatan was very very bad. I have previously visited other Riu properties and this was the worst vacation. To start off, the rooms at the resort were very hot, the AC was not working in many of them. The room also smelled like sewage and they still refused to change us, they made us sleep in those conditions until we were changed. When we went to the lobby to ask if we could be changed, they refused until the day before we left and we were there from Tuesday to Sunday, when we asked if it could be fixed they said it couldn't. When we were at the lobby we heard a lot of people complaining about the AC in their rooms as well. Another thing was no towels were left in our room after it was cleaned, we called the lobby to ask if someone could take some and they took hours, we didn't get our towels till midnight. We did call various times and no one would answer. The customer service was also terrible, we got turned away from the Italian restaurant at the resort because there wasn't tables for 6 people and the worker was very rude and disrespectful to my family, compared to the other family that was there. Keep in mind the restaurant was EMPTY, they had enough tables to sit a family of 6. Terrible hotel, I would not recommend staying here.

If I could give this resort 0 stars, I would. Terrible customer service. The rooms were hot, the managers at the restaurants, specifically, the Italian restaurant was very rude and disrespectful. I would not recommend staying at this property.

Everything was amazing

Everything was amazing

It was a good place to stay

It was a good place to stay

Beach access the best from this location, AC worked like a champ, rooms a little old but can’t ask for everything perfect

All inclusive

All inclusive

The resort is very comfortable and all employees are helpful and nice.

The property in general is okay. I upgraded to a Suite which was very nice, perfect for three adults. Large room with a living room area, TV, eating table, king bed and they added a rollaway. Room was clean and in great location. Beach is pretty with palm trees and lounge chairs. Pool was nice. Swim up bar not connected to pool so no swim up. Buffets ran out of food constantly and took a while to refill food, seem short of kitchen personnel. Asian Restaurant also buffet style kept running out of food while only one guy cooking. Although we enjoyed our stay don’t think I would be back to this one.

The property in general is okay. I upgraded to a Suite which was very nice, perfect for three adults. Large room with a living room area, TV, eating table, king bed and they added a rollaway. Room was clean and in great location. Beach is pretty with palm trees and lounge chairs. Pool was nice. Swim up bar not connected to pool so no swim up. Buffets ran out of food constantly and took a while to refill food, seem short of kitchen personnel. Asian Restaurant also buffet style kept running out of food while only one guy cooking. Although we enjoyed our stay don’t think I would be back to this one.

Great location with plenty of food, fun activities, a walk to other Riu and a walk to souvenirs. Staff was excellent!

Great location with plenty of food, fun activities, a walk to other Riu and a walk to souvenirs. Staff was excellent!

Espectacular every thinks

Espectacular every thinks

We really enjoyed our stay at Riu Yucatan. There are lots of activities to participate in both day and night. The rooms were clean and cool. The staff was fantastic!

We really enjoyed our stay at Riu Yucatan. There are lots of activities to participate in both day and night. The rooms were clean and cool. The staff was fantastic!

There were a few things that will keep me from going back to this place. The slamming doors from our neighbors. The doors had nothing to keep them from SLAMMING shut. You could see the outside light coming In all around the door. No elevators with my request to being on the first floor being dismissed. It was a painful trip back to my room and kept me from leaving my room as often as I would have liked too.i even skipped a couple of meals. I called the front desk to see if they could make an acceptation and they very bluntly denied . The main pool always seemed to be cloudy with a slight odor to it. We did not utilize the pool. Some of the staff seemed as though they were very annoyed to be asked questions. With that being said, the food was excellent except at the steakhouse. We could not chew up the steak and the service was terrible. We left and went to the buffet. Room was very clean and housekeeping staff were super nice. Lastly…we had gotten $850 resort credit when we booked and nothing to use it on or any guidance to use it. Asked the front desk how to use it and they said it’s on our next stay and look on the app. So I call click bait on the promotion.

There were a few things that will keep me from going back to this place. The slamming doors from our neighbors. The doors had nothing to keep them from SLAMMING shut. You could see the outside light coming In all around the door. No elevators with my request to being on the first floor being dismissed. It was a painful trip back to my room and kept me from leaving my room as often as I would have liked too.i even skipped a couple of meals. I called the front desk to see if they could make an acceptation and they very bluntly denied . The main pool always seemed to be cloudy with a slight odor to it. We did not utilize the pool. Some of the staff seemed as though they were very annoyed to be asked questions. With that being said, the food was excellent except at the steakhouse. We could not chew up the steak and the service was terrible. We left and went to the buffet. Room was very clean and housekeeping staff were super nice. Lastly…we had gotten $850 resort credit when we booked and nothing to use it on or any guidance to use it. Asked the front desk how to use it and they said it’s on our next stay and look on the app. So I call click bait on the promotion.

Needs updating food ok staff were good and friendly wish they had filled the fridge up daily and left coffee daily .

Needs updating food ok staff were good and friendly wish they had filled the fridge up daily and left coffee daily .

Nice!

Nice!

I have never felt disappointed with a stay to the point where I felt the need to leave a negative review but I wouldn’t want anyone else to waste their money the way I felt like I did. I stayed with my husband and 17 year old daughter at this property. It is hard to tell from the property photos but there is not a door to the shower area. This left us having to have my husband or daughter facing the wall while they took turns showering. When I asked if there was a different room option I was given an extra towel to hang on the glass shower door and was told I should’ve paid closer attention to the photos. Almost everything in the room was not working properly. Water was brown, shower drain clogged, fan would not turn on, plugs broken. There were several men openly selling drugs where there was no doubt that hotel staff were aware. I watched one transaction take place within 10 feet of where another guests toddler was playing making safety a concern in my opinion.

I have never felt disappointed with a stay to the point where I felt the need to leave a negative review but I wouldn’t want anyone else to waste their money the way I felt like I did. I stayed with my husband and 17 year old daughter at this property. It is hard to tell from the property photos but there is not a door to the shower area. This left us having to have my husband or daughter facing the wall while they took turns showering. When I asked if there was a different room option I was given an extra towel to hang on the glass shower door and was told I should’ve paid closer attention to the photos. Almost everything in the room was not working properly. Water was brown, shower drain clogged, fan would not turn on, plugs broken. There were several men openly selling drugs where there was no doubt that hotel staff were aware. I watched one transaction take place within 10 feet of where another guests toddler was playing making safety a concern in my opinion.

Nice and people friendly.

Nice and people friendly.