Requested a quiet room away from others and they delivered! A room at the end of the hall, facing the back of the property. The room and service were as nice as they were pre-pandemic, when we stayed last. Courteous staff, comfortable bed and pillows with extra pillow/blanket in the closet. Conveniently on the El close to eateries and the freeway.

Requested a quiet room away from others and they delivered! A room at the end of the hall, facing the back of the property. The room and service were as nice as they were pre-pandemic, when we stayed last. Courteous staff, comfortable bed and pillows with extra pillow/blanket in the closet. Conveniently on the El close to eateries and the freeway.

Great hotel. Great location. Room large and comfortable.

Great hotel. Great location. Room large and comfortable.

The room nor the bed were not done every day. Very limited breakfast with plastic cuttlery.

Great hotel!

The room nor the bed were not done every day. Very limited breakfast with plastic cuttlery.

Great hotel!

Absolutely amazing! Mona made our stay the most comfortable and personal. She always has a smile on her face! She is GREAT! Very friendly and accommodating!

Absolutely amazing! Mona made our stay the most comfortable and personal. She always has a smile on her face! She is GREAT! Very friendly and accommodating!

The rooms were clean and nice, but the beds and pillows were very soft so not comfortable (for me). As for breakfast, it was meh and was not refilled. Even the tables were not cleaned regularly.

The rooms were clean and nice, but the beds and pillows were very soft so not comfortable (for me). As for breakfast, it was meh and was not refilled. Even the tables were not cleaned regularly.

Nice hotel for an overnight stay. Clean comfortable with a convenient location to where we were meeting up with friends.

Nice hotel for an overnight stay. Clean comfortable with a convenient location to where we were meeting up with friends.

I was given a villa where there was dog poop in the room! I immediately demanded to change the room. I was given a villa on the 2nd floor. There is no elevator to go up to the villa on the 2nd floor! A huge staircase. I have 3 large suitcases. No one helped me to lift the suitcases to the 2rd floor. I had to argue with the receptionist so that someone would help me with the suitcases, because there is no elevator! I checked into another room where there were dirty pillows and towels! They do not change bed linen and towels. Also No towels at the pool. I waited for a towel for a whole hour, but they never brought me a towel! The same worker who refused to give me pool towels at 5pm tried to steal my food delivery at 11pm 10.06.2024. I tried to talk to the manager. He is not in the hotel at 12 pm on Monday! Where can the manager be on Monday, besides his work?

I was given a villa where there was dog poop in the room! I immediately demanded to change the room. I was given a villa on the 2nd floor. There is no elevator to go up to the villa on the 2nd floor! A huge staircase. I have 3 large suitcases. No one helped me to lift the suitcases to the 2rd floor. I had to argue with the receptionist so that someone would help me with the suitcases, because there is no elevator! I checked into another room where there were dirty pillows and towels! They do not change bed linen and towels. Also No towels at the pool. I waited for a towel for a whole hour, but they never brought me a towel! The same worker who refused to give me pool towels at 5pm tried to steal my food delivery at 11pm 10.06.2024. I tried to talk to the manager. He is not in the hotel at 12 pm on Monday! Where can the manager be on Monday, besides his work?

Years ago, the Grand really was grand. My recent stay was disappointing. The grout in the shower needed a good scrubbing. The freezer compartment of the fridge was in need of defrosting; when I tried to adjust the temperature the knob fell off. The breakfast choices were severely limited. Nobody was at the Front Desk when I wanted to check out. It wasn't all bad. The bed was comfortable and the environment feels safe.

Years ago, the Grand really was grand. My recent stay was disappointing. The grout in the shower needed a good scrubbing. The freezer compartment of the fridge was in need of defrosting; when I tried to adjust the temperature the knob fell off. The breakfast choices were severely limited. Nobody was at the Front Desk when I wanted to check out. It wasn't all bad. The bed was comfortable and the environment feels safe.

Cheap breakfast after advertising you had breakfast Signs elevator for 4 max but only on the lobby not on other floors

Cheap breakfast after advertising you had breakfast Signs elevator for 4 max but only on the lobby not on other floors

Very comfortable and quiet for our 3 night stay

It has been 2 years since the last time I stayed here…things have definitely gone downhill. Every part of our room fell like it had grime on every surface. The walls had food and toothpaste in them. The beds are low to the floor. There was only one lamp in the bedroom of the villa. The entire villa was void of decoration…it was like staying in a grey prison cell. There was a huge spider in the room. They used to have a nice hot breakfast with an omelette station. Now it’s a couple of pastries and cereal. Not good. Everything seemed outdated and not worth the $300 price for one night. Will not return.

Very comfortable and quiet for our 3 night stay

It has been 2 years since the last time I stayed here…things have definitely gone downhill. Every part of our room fell like it had grime on every surface. The walls had food and toothpaste in them. The beds are low to the floor. There was only one lamp in the bedroom of the villa. The entire villa was void of decoration…it was like staying in a grey prison cell. There was a huge spider in the room. They used to have a nice hot breakfast with an omelette station. Now it’s a couple of pastries and cereal. Not good. Everything seemed outdated and not worth the $300 price for one night. Will not return.

The location is good, because it is near both Stanford Univ. and Silicon Valley Big Tech Companies. Room is sanitary clean, simple but enough quantity breakfast is also good. The room I stayed has no problem but other room's equipment has a little problem (hot water had not served on the first day). Totally, it seems to be a good hotel.

The location is good, because it is near both Stanford Univ. and Silicon Valley Big Tech Companies. Room is sanitary clean, simple but enough quantity breakfast is also good. The room I stayed has no problem but other room's equipment has a little problem (hot water had not served on the first day). Totally, it seems to be a good hotel.

The hotel met our needs and it's locations was good. Room was nice. We enjoyed the fireplace. Room could use some updating. Could of used a microwave. Bathroom was very nice. Room was spacious. Unfortunately the jacuzzi was not working. Breakfast was ok, could have used some more protein other than just a hard boiled egg. Over all I would give our stay 3 stars

Great place will stay again

The hotel did not live up to the reviews at all. The AC could not be turned off, so it was a constant 28 degrees in the room. None of the channels worked. We got a new room twice, but it didn't help with the missing TV channels. Besides the three shortcomings mentioned above, their Hot tub is turned off and decommissioned, even though their pictures on their website show otherwise. There was a lot of noise from the ventilation system out in the hallway, even though we had switched off ours in the room. The cleaning was inadequate and the hotel is very worn. Can't recommend this hotel. We have still not received compensation from Hotels.com, to which the hotel says we must complain.

The hotel did not live up to the reviews at all. The AC could not be turned off, so it was a constant 28 degrees in the room. None of the channels worked. We got a new room twice, but it didn't help with the missing TV channels. Besides the three shortcomings mentioned above, their Hot tub is turned off and decommissioned, even though their pictures on their website show otherwise. There was a lot of noise from the ventilation system out in the hallway, even though we had switched off ours in the room. The cleaning was inadequate and the hotel is very worn. Can't recommend this hotel. We have still not received compensation from Hotels.com, to which the hotel says we must complain.

The room was very large and a very large bed. It was very Clean. The breakfast was very nice . I will probably stay at that location again

Suite was small, but nice. Nice location and easy to get in and out. Parking is free and convenient to suite! Had a wonderful trip and would stay again.