Nice, large rooms and nice quiet location. But, service defintely could be better for a five star hotel. Our rooms were not ready at check in time and no compensation offered + they forgot to clean both of our rooms (we asked for cleaning at 2.30pm). Missing possibility to make coffee and tee in the room or at least in the hall way.

Nice, large rooms and nice quiet location. But, service defintely could be better for a five star hotel. Our rooms were not ready at check in time and no compensation offered + they forgot to clean both of our rooms (we asked for cleaning at 2.30pm). Missing possibility to make coffee and tee in the room or at least in the hall way.

Awesome

Awesome

Always amazing service!!

Always amazing service!!

Clean and cosy room with carpets on the floor and with furnitures in yellow colors mixed with wood. I liked the vibe. Both classy, relaxing and luxurious. Staff was nice and sweet. Only one thing to point my finger at - when getting breakfast you also get a "receipt" to sign, even though breakfast was included. I never found out exactly what it was. Maybe tips? And it would be nice with an explanation, instead of just leaving it at the table and walk away. Nevertheless this is the hotel i will go to again, when visiting Hamburg next time. The spa department was so nice. But i would be nice if you could go there with your kids after 18 😊

Clean and cosy room with carpets on the floor and with furnitures in yellow colors mixed with wood. I liked the vibe. Both classy, relaxing and luxurious. Staff was nice and sweet. Only one thing to point my finger at - when getting breakfast you also get a "receipt" to sign, even though breakfast was included. I never found out exactly what it was. Maybe tips? And it would be nice with an explanation, instead of just leaving it at the table and walk away. Nevertheless this is the hotel i will go to again, when visiting Hamburg next time. The spa department was so nice. But i would be nice if you could go there with your kids after 18 😊

This is a fabulous place. Luxury everywhere. The room was large and light with quality fixtures and fittings and the rooftop bar is splendid. Breakfast was worth it and the swimming pool was very relaxing. The only place we'll stay in Hamburg.

This is a fabulous place. Luxury everywhere. The room was large and light with quality fixtures and fittings and the rooftop bar is splendid. Breakfast was worth it and the swimming pool was very relaxing. The only place we'll stay in Hamburg.

Great hotel with really good service and big rooms.

Great hotel with really good service and big rooms.

Amazing hotel with all facilities. Close to shopping, restaurants and still quite in the nighttime.

Amazing hotel with all facilities. Close to shopping, restaurants and still quite in the nighttime.

The staff was very friendly and accommodated me getting there a little early. They were patient with me and my not so good German. The amenities are amazing! Gym could maybe use a little more space but it was manageable. Very convenient location near subway stops. I would definitely stay here again!

The staff was very friendly and accommodated me getting there a little early. They were patient with me and my not so good German. The amenities are amazing! Gym could maybe use a little more space but it was manageable. Very convenient location near subway stops. I would definitely stay here again!

We would stay here again

We would stay here again

Loved this hotel.

Loved this hotel.

Lobby decor - plants, water features, artworks. Lovely large bedroom and bathroom. Restful spa area, Helpful staff.

Lobby decor - plants, water features, artworks. Lovely large bedroom and bathroom. Restful spa area, Helpful staff.

Had an amazingly stay, would highly recommend. Will definitely be back.

Had an amazingly stay, would highly recommend. Will definitely be back.

Great breakfast

Great breakfast

Beautiful

Beautiful

The hotel feels a bit 90s, well kept but dated. Service was ok. I arrived 8pm on Sunday and desperately needed a U.K. to EU converter to do some work. After being told they ran out because it’s so busy I went down to reception to double check and found multiple ones. We asked for a breakfast box only to find out it was forgotten about when we went to pick it up from reception in the morning. Gym is tiny for this size hotel, couldn’t find a single free machine had to come back at 9pm. No coffee/tea facilities in the room. Overall it wasn’t a bad stay, rooms were clean, beds comfy, location is good, breakfast was decent and service was friendly. But I would try other 5* hotels in Hamburg for rushing back.

The hotel feels a bit 90s, well kept but dated. Service was ok. I arrived 8pm on Sunday and desperately needed a U.K. to EU converter to do some work. After being told they ran out because it’s so busy I went down to reception to double check and found multiple ones. We asked for a breakfast box only to find out it was forgotten about when we went to pick it up from reception in the morning. Gym is tiny for this size hotel, couldn’t find a single free machine had to come back at 9pm. No coffee/tea facilities in the room. Overall it wasn’t a bad stay, rooms were clean, beds comfy, location is good, breakfast was decent and service was friendly. But I would try other 5* hotels in Hamburg for rushing back.

Grand Elysee Hamburg was overall the best hotel I stayed in. And that's really saying a lot.

Grand Elysee Hamburg was overall the best hotel I stayed in. And that's really saying a lot.