Hotel is really bad at house keeping

Hotel is really bad at house keeping

Exceptional service by dedicated staff. Great location and lovely room. Only negative was highly overpriced lunch menu.

Exceptional service by dedicated staff. Great location and lovely room. Only negative was highly overpriced lunch menu.

Absolutely fantastic stay in Rome. The staff was some of the most friendly and welcoming I’ve ever experienced. Everyone spoke English well, and knew us by our names. They had our room ready hours early and met some unique requests we had. The room was beautiful and very comfortable. Large in size, elegant in style and well appointed. The bed was super comfortable and the AC worked phenomenally well. The breakfast was well done and very convenient. Easy in and easy out. The covered rooftop was a nice place for an aperitivo (although it rained heavily the night we went up there). Mirabelle was one of the best meals we’ve had. Michelin star dining in an extravagantly beautiful dining room. Best and most attentive service we have ever had dining. The location was perfect and quiet. Minutes from the Spanish steps and Trevi fountain. 25 minutes to the colosseum and Roman forum. Quick trip to Vatican City by car or taxi. Overall, 5 Stars and would highly recommend if you’re looking for an upscale boutique hotel in Rome.

Absolutely fantastic stay in Rome. The staff was some of the most friendly and welcoming I’ve ever experienced. Everyone spoke English well, and knew us by our names. They had our room ready hours early and met some unique requests we had. The room was beautiful and very comfortable. Large in size, elegant in style and well appointed. The bed was super comfortable and the AC worked phenomenally well. The breakfast was well done and very convenient. Easy in and easy out. The covered rooftop was a nice place for an aperitivo (although it rained heavily the night we went up there). Mirabelle was one of the best meals we’ve had. Michelin star dining in an extravagantly beautiful dining room. Best and most attentive service we have ever had dining. The location was perfect and quiet. Minutes from the Spanish steps and Trevi fountain. 25 minutes to the colosseum and Roman forum. Quick trip to Vatican City by car or taxi. Overall, 5 Stars and would highly recommend if you’re looking for an upscale boutique hotel in Rome.

Excellent hotel….

Excellent hotel….

Great hotel in great location

A world class hotel. Staff and property were incredible. Breakfast buffet was excellent. Room service and restaurant were ok food, way too expensive

Nice hotel with great service in a safe and quiet location off the beaten path. Very clean, a lot of attention to detail. We would definitely go back when in Rome again and would recommend it with the following caveats: if you plan to walk from and back to the hotel to visit the central core be aware that it is a tough walk back uphill especially after a hearty meal and drinks! Be prepared to call a taxi. Secondly, when we checked out, it was pointed to us that the hotel had taken the liberty of adding to our bill an extra 45 euros or so for the service for every day we stayed there, telling us that we had the option to remove or change it. The service was excellent and professional but we definitely felt put on the spot which was not a good feeling. We have stayed in many hotels and this a first for us.

This hotel feels luxurious. The lobby has gorgeous decor, beautifully detailed marble floors, and wonderful flower arrangements. The prestige room we stayed in (418) was decorated to the nines and the bathroom was outstanding. The staff were welcoming and attentive, providing excellent service. We enjoyed the rooftop bar, Adele, which offers a beautiful view of the city. Although in a good area, the walk to the hotel would be uphill from Rome City Centre so we found it to be a little more remote than to our liking. The hotel and our room smelled a little musty and the carpets in the main hallways are flat brown and need to be upgraded to something more colourful but overall the hotel is beautiful. Would definitely recommend this hotel!

We had breakfast included…Ordered room service while being charged 10euro extra and it could only be the Continental Breakfast. We ordered OJ and were charged 8euro each. I asked him to take it back. He did not…so I had a sip. He came back to pick up the OJ later and to credit us. Seriously?? Couldn’t he have just left the OJ?The next day we went to breakfast and had everything including. The GlutenFree pieces were dated 3/11/24 and the croissant was inedible. Our phone did not work! The wine at the Rooftop Bar was $25 each for a small pour! The people at the front desk had an attitude…..We were told that we would have twin beds when we got there….That never happened! We were told we would be supplied water in our room. We had to ask for that! The WiFi did not work for us!! Beautiful Hotel in a nice area…..but we were disappointed!!

We had breakfast included…Ordered room service while being charged 10euro extra and it could only be the Continental Breakfast. We ordered OJ and were charged 8euro each. I asked him to take it back. He did not…so I had a sip. He came back to pick up the OJ later and to credit us. Seriously?? Couldn’t he have just left the OJ?The next day we went to breakfast and had everything including. The GlutenFree pieces were dated 3/11/24 and the croissant was inedible. Our phone did not work! The wine at the Rooftop Bar was $25 each for a small pour! The people at the front desk had an attitude…..We were told that we would have twin beds when we got there….That never happened! We were told we would be supplied water in our room. We had to ask for that! The WiFi did not work for us!! Beautiful Hotel in a nice area…..but we were disappointed!!

We had a fantastic stay. The hotel is beautiful with everything you need. The staff are wonderful and went out of their way to help. We would definitely stay here again. The rooftop bar has some of the best views in Rome but is pricey - you get what you pay for! For an authentic dining experience at reasonable prices I would highly recommend Al Forno della Soffitta, which is about a 15 minute walk from the hotel.

We had a fantastic stay. The hotel is beautiful with everything you need. The staff are wonderful and went out of their way to help. We would definitely stay here again. The rooftop bar has some of the best views in Rome but is pricey - you get what you pay for! For an authentic dining experience at reasonable prices I would highly recommend Al Forno della Soffitta, which is about a 15 minute walk from the hotel.

Rooms were very well appointed and the staff was friendly, helpful and attentive. I would recommend this property to those touring Rome.

kind friendly service very clean

kind friendly service very clean

This is a beautiful retrofitted property whose staff is incredibly gracious and friendly. I bumped the staff and service stars from excellent to good because of uneven housekeeping service which removed a robe and bidet towels from one of our rooms on day two of a three night stay. The breakfast buffet is pleasant enough, but The Mirabelle Restaurant is exhorbitantly priced relative to the quality of the food served. The prices are equally mind-bending at the sky bar Adele which does, however, offer a beautiful 360 view of Rome.

This is a beautiful retrofitted property whose staff is incredibly gracious and friendly. I bumped the staff and service stars from excellent to good because of uneven housekeeping service which removed a robe and bidet towels from one of our rooms on day two of a three night stay. The breakfast buffet is pleasant enough, but The Mirabelle Restaurant is exhorbitantly priced relative to the quality of the food served. The prices are equally mind-bending at the sky bar Adele which does, however, offer a beautiful 360 view of Rome.

Worth every euro!

Worth every euro!

Good

Good

Awesome

Awesome

Five star hotel with amazing service in the heart of Rome! The most generous and caring staff gave us an upgrade to a magnificent suite. It truly the Splendide Royal!

Superb beautiful hotel

Superb beautiful hotel

Five star hotel with amazing service in the heart of Rome! The most generous and caring staff gave us an upgrade to a magnificent suite. It truly the Splendide Royal!

Our stay was excellent because of the doorman they are always so helpful and genuine will definitely return