The photos used to display the hotel showcase a better stay than you will actually find upon arrival. The rooms were old, outdated and not clean. The bed was not comfortable at all and vents and ac ran loudly all night. I did not stay there my second night it was terrible.

The photos used to display the hotel showcase a better stay than you will actually find upon arrival. The rooms were old, outdated and not clean. The bed was not comfortable at all and vents and ac ran loudly all night. I did not stay there my second night it was terrible.

We specifically chose this hotel for proximity to airport with an indoor pool for our grandchildren. The heated pool was not heated-when I asked, I was told the heating unit wasn’t working with no indication that the problem was being resolved. There was no info about this on hotel website or on the door of pool indicating this. The painted floor of the pool area was peeling up all over and sticking to our skin. There were never clean twirls in pool area-I had to ask for towels 3 times. The patio area was very dirty; the seat cushions were ragged n worn n patio rug is deteriating. Our room had stained carpeting n upholstery. We stayed 3 nights and were never given additional shampoo/bathroom toiletries nor were our bedsheets changed. There was food left in our frig from previous guest and no trash bin available in bathroom. There was no hair drier provided in our room and for some reason the guest phone was on the floor under a chair.

We specifically chose this hotel for proximity to airport with an indoor pool for our grandchildren. The heated pool was not heated-when I asked, I was told the heating unit wasn’t working with no indication that the problem was being resolved. There was no info about this on hotel website or on the door of pool indicating this. The painted floor of the pool area was peeling up all over and sticking to our skin. There were never clean twirls in pool area-I had to ask for towels 3 times. The patio area was very dirty; the seat cushions were ragged n worn n patio rug is deteriating. Our room had stained carpeting n upholstery. We stayed 3 nights and were never given additional shampoo/bathroom toiletries nor were our bedsheets changed. There was food left in our frig from previous guest and no trash bin available in bathroom. There was no hair drier provided in our room and for some reason the guest phone was on the floor under a chair.

Our vehicle was stolen from your parking lot, and the attendant on Sunday Morning mockingly asked me "Was it really stolen or was it a repo? Because we are taking bets in the group chat." With a nasty smirk on her face, in front of many other customers. The room was okay, but neither tv worked and they only gave us 3 flimsy towels for 5 people. Also, the microwave did not work. I honestly want a refund, it was so bad. I will be calling corporate.

Our vehicle was stolen from your parking lot, and the attendant on Sunday Morning mockingly asked me "Was it really stolen or was it a repo? Because we are taking bets in the group chat." With a nasty smirk on her face, in front of many other customers. The room was okay, but neither tv worked and they only gave us 3 flimsy towels for 5 people. Also, the microwave did not work. I honestly want a refund, it was so bad. I will be calling corporate.

My welcome was very pleasant, and both the room and facilities were very nice and clean.

My welcome was very pleasant, and both the room and facilities were very nice and clean.