Arrived at around 10pm after having to work late. Have stayed in best westerns in the past and cant say ive had an issue. I was “upgraded” to a rather odd studio flat which was 2 buildings away from reception. It was dirty, full of mould, bad paintwork, cracks in the wall and the supplied towels were stained yellow. It was too late for me to complain at the time and it was one night. I mentioned it to the receptionist the next morning on check out who was apologetic and offered a discount on another stay which i declined as i have no need. I would stay elsewhere. Breakfast was fine.

Arrived at around 10pm after having to work late. Have stayed in best westerns in the past and cant say ive had an issue. I was “upgraded” to a rather odd studio flat which was 2 buildings away from reception. It was dirty, full of mould, bad paintwork, cracks in the wall and the supplied towels were stained yellow. It was too late for me to complain at the time and it was one night. I mentioned it to the receptionist the next morning on check out who was apologetic and offered a discount on another stay which i declined as i have no need. I would stay elsewhere. Breakfast was fine.

Only disappointing aspect of stay was room position on ground floor facing road. Quite noisy.

Only disappointing aspect of stay was room position on ground floor facing road. Quite noisy.

Fantastic hotel for a fantastic price

Great hotel and staff really made the difference.

I would definetly stay there again

I would definetly stay there again

Such a friendly hotel with lovely staff. The car park is an experience - a very narrow entrance through the building - not for the faint hearted. Rooms were spacious and super clean. Breakfast was decent. We will definitely stay again

Such a friendly hotel with lovely staff. The car park is an experience - a very narrow entrance through the building - not for the faint hearted. Rooms were spacious and super clean. Breakfast was decent. We will definitely stay again

Overnight stay, so not in hotel for long. Lovely , helpful receptionist who sorted our parking & told us all we needed. Room was London sized, so compact but enough for an overnighter with all the facilities needed. Shower was very good. Overall v good

Overnight stay, so not in hotel for long. Lovely , helpful receptionist who sorted our parking & told us all we needed. Room was London sized, so compact but enough for an overnighter with all the facilities needed. Shower was very good. Overall v good

Very good. Fully recomment

Very good. Fully recomment

Great hotel that I will rerun to.

Great hotel that I will rerun to.

We arrived a little early and the welcome we received from the team was lovely. Friendly, helpful but polite. The car park is at the back of the hotel and is very tight to get to but take your time and it’s fine. Not a huge carpark so would suggest calling ahead or find somewhere else to park. There is a £12 a day charge from the time of check-in. The room was at the front of the hotel - I was a little apprehensive about noise from the street but from around 11.30pm, it stopped and didn’t disturb either myself or my friend. The room had air conditioning and was a lovely size, bright and airy with a small wardrobe and shelving. There was coffee and tea with biscuits. The bathroom was small with a double shower and was perfectly clean. We didn’t have breakfast. Checkout was easy with the staff asking how our evening had been and if we had found somewhere for food. Lots of local bars and pubs around to cater for all tastes.

We arrived a little early and the welcome we received from the team was lovely. Friendly, helpful but polite. The car park is at the back of the hotel and is very tight to get to but take your time and it’s fine. Not a huge carpark so would suggest calling ahead or find somewhere else to park. There is a £12 a day charge from the time of check-in. The room was at the front of the hotel - I was a little apprehensive about noise from the street but from around 11.30pm, it stopped and didn’t disturb either myself or my friend. The room had air conditioning and was a lovely size, bright and airy with a small wardrobe and shelving. There was coffee and tea with biscuits. The bathroom was small with a double shower and was perfectly clean. We didn’t have breakfast. Checkout was easy with the staff asking how our evening had been and if we had found somewhere for food. Lots of local bars and pubs around to cater for all tastes.

Fantastic stay in a great location. The check in was made easy and any questions we had were answered. Highly recommend!

Fantastic stay in a great location. The check in was made easy and any questions we had were answered. Highly recommend!

Paid extra for a suite for a king bed. When we arrived to our room it was in the basement with a damp smell very dreary room. The bathroom was cramped and needed to be painted. Nothing about this room was luxurious. There was a small window that looked at a flight of stairs which we closed the shades on because those same stairs were looking right into our room. The king bed turned out to be a pair of standard twins pushed together. Not twinxl which meant my feet were hanging off the end of the bed. They clearly had a larger bed in there at some point because the wall mounted headboard was for a super king. The mattress was hard as a rock and not comfortable at all. This is probably the worst stay I've had in years. It was very unexpected given the price paid for the room and the location.

Paid extra for a suite for a king bed. When we arrived to our room it was in the basement with a damp smell very dreary room. The bathroom was cramped and needed to be painted. Nothing about this room was luxurious. There was a small window that looked at a flight of stairs which we closed the shades on because those same stairs were looking right into our room. The king bed turned out to be a pair of standard twins pushed together. Not twinxl which meant my feet were hanging off the end of the bed. They clearly had a larger bed in there at some point because the wall mounted headboard was for a super king. The mattress was hard as a rock and not comfortable at all. This is probably the worst stay I've had in years. It was very unexpected given the price paid for the room and the location.

Perfect for a short break, parking onsite was very handy but make sure you book this ahead of time. Breakfast in the morning was good, slept well.

Perfect for a short break, parking onsite was very handy but make sure you book this ahead of time. Breakfast in the morning was good, slept well.

Very enjoyable. Staff very friendly and hotel exceptionally clean. Twin room was a bit tight but the shower room superb with an excellent shower. Location was perfect. Fully expect to return.

Very enjoyable. Staff very friendly and hotel exceptionally clean. Twin room was a bit tight but the shower room superb with an excellent shower. Location was perfect. Fully expect to return.

Excellent stay!

Excellent stay!

Great service from all the staff

Great service from all the staff

Poor check in, bathroom with cracked tiles and toilet, and the button to switch from bath to shower mode on the tap was so thick with limescale it wouldn’t move, so we could only use the bath. We complained every day and were told it would be fixed, but it wasn’t. Two months earlier my daughter-in-law’s car was vandalized in the front car park, but because I’d prepaid I couldn’t cancel our booking. Shame because it is a great location in Chiswick, which is an area of London we used to live in, and is a lovely part of London. Altogether a disappointing experience.

Poor check in, bathroom with cracked tiles and toilet, and the button to switch from bath to shower mode on the tap was so thick with limescale it wouldn’t move, so we could only use the bath. We complained every day and were told it would be fixed, but it wasn’t. Two months earlier my daughter-in-law’s car was vandalized in the front car park, but because I’d prepaid I couldn’t cancel our booking. Shame because it is a great location in Chiswick, which is an area of London we used to live in, and is a lovely part of London. Altogether a disappointing experience.