The stay was nice. But no one will answer the phone. I left something very expensive and they keep hanging up on me as I am on hold, or will not answer.

The stay was nice. But no one will answer the phone. I left something very expensive and they keep hanging up on me as I am on hold, or will not answer.

Stayed for one night visiting family. Clean nice facilities staff very courteous and helpful. Located near many food options

Stayed for one night visiting family. Clean nice facilities staff very courteous and helpful. Located near many food options

Nice pool and jacuzzi. Tiny gym.

Nice pool and jacuzzi. Tiny gym.

Everything was good besides the guy that was on that night he acted like he was frustrated and didn't respond much with words he was giving more head shakes and showing a little frustration because i asked a question or 2 but the lady the next morning was excellent and the other thing i still haven't received my incidental fee back yet soo

Everything was good besides the guy that was on that night he acted like he was frustrated and didn't respond much with words he was giving more head shakes and showing a little frustration because i asked a question or 2 but the lady the next morning was excellent and the other thing i still haven't received my incidental fee back yet soo

Stay and surrounding area was excellent and accessible to restaurants.

Stay and surrounding area was excellent and accessible to restaurants.

The front desk clerk was helpful in letting us pick a room, but the ice machine he placed us close to was -broken- anyway. The pool/hot tub area was clean with plenty of chairs, tables, and loungers. The gym looked sufficient, but rather small. The breakfast area was comfortable and the food was tasty. Oatmeal, cereal, waffles, yogurt, etc. The scrambled eggs were great, but the sausage and bacon were just ok. Attendants kept everything stocked and clean as people came and went for food. Overall, breakfast was good. A very nice choice, I’d choose it again if I needed to stay in the area.

The front desk clerk was helpful in letting us pick a room, but the ice machine he placed us close to was -broken- anyway. The pool/hot tub area was clean with plenty of chairs, tables, and loungers. The gym looked sufficient, but rather small. The breakfast area was comfortable and the food was tasty. Oatmeal, cereal, waffles, yogurt, etc. The scrambled eggs were great, but the sausage and bacon were just ok. Attendants kept everything stocked and clean as people came and went for food. Overall, breakfast was good. A very nice choice, I’d choose it again if I needed to stay in the area.

I booked this hotel so I could enjoy my son‘s graduation from the Navy. Unfortunately, at the last minute, he cannot leave for one week so that affected me being able to stay. I was not refunded my money because it was too late to cancel. Not only was I heartbroken that I did not get to see my son graduate, but I lost almost $200 for nothing.

I booked this hotel so I could enjoy my son‘s graduation from the Navy. Unfortunately, at the last minute, he cannot leave for one week so that affected me being able to stay. I was not refunded my money because it was too late to cancel. Not only was I heartbroken that I did not get to see my son graduate, but I lost almost $200 for nothing.

Would stay again any time I travel to Charleston, S.C

Would stay again any time I travel to Charleston, S.C

The Internet was down when we arrived but they checked us in manually

The Internet was down when we arrived but they checked us in manually

Stay was very average. Booked another night at hotel desk because we were enjoying Charleston area 2 days before our check out and receptionist checked us out at that moment as if we didn’t have another night to stay and then charged my card for $250. I was told I’d be refunded by the GM 2 days after check out because it was a mistake and it’s been 2 weeks and my $250 has not returned to card. Still says pending and phone number listed to location will not answer. It has an automated message and will not allow you to leave a message. I am beyond upset. I will make sure to never book at this location again. Desk staff were incompetent and nobody could help until GM came in. GM came in and told me he’d be sure to refund me and force the transaction to be stopped and it was not stopped. I’m home awaiting $250 3hrs away from hotel and can’t get ANYONE on the phone. I feel robbed and the hotel was a below average in decor, amenities and even had to switch rooms at arrival bc ours had hair, and stains in bed (human dna) .. the room transferred into smelled so bad and had cigarette ashes in chair but I didn’t complain nor ask to be moved again. Beyond upset and looking to see how I can get back my hard earned money.

Room is great but closet is too hard to open/close. Lobby is very nice but had sticky floors around the elevator and by the hot tub. Pool was a little dirty and the wi-fi died not even half way through our movie.

Stay was very average. Booked another night at hotel desk because we were enjoying Charleston area 2 days before our check out and receptionist checked us out at that moment as if we didn’t have another night to stay and then charged my card for $250. I was told I’d be refunded by the GM 2 days after check out because it was a mistake and it’s been 2 weeks and my $250 has not returned to card. Still says pending and phone number listed to location will not answer. It has an automated message and will not allow you to leave a message. I am beyond upset. I will make sure to never book at this location again. Desk staff were incompetent and nobody could help until GM came in. GM came in and told me he’d be sure to refund me and force the transaction to be stopped and it was not stopped. I’m home awaiting $250 3hrs away from hotel and can’t get ANYONE on the phone. I feel robbed and the hotel was a below average in decor, amenities and even had to switch rooms at arrival bc ours had hair, and stains in bed (human dna) .. the room transferred into smelled so bad and had cigarette ashes in chair but I didn’t complain nor ask to be moved again. Beyond upset and looking to see how I can get back my hard earned money.

Room is great but closet is too hard to open/close. Lobby is very nice but had sticky floors around the elevator and by the hot tub. Pool was a little dirty and the wi-fi died not even half way through our movie.

Hotel is conveniently located near gas stations and restaurants (walking distance). Clean and quiet area.

Hotel is conveniently located near gas stations and restaurants (walking distance). Clean and quiet area.

It was a great place to stay

It was a great place to stay

Everything was great…except the elevator! The evening we checked in…the elevator quit working. We were on the third floor…did not like climbing/descending three flights of stairs. Thankfully the next morning the elevator was working!! That was really the only negative thing about our stay.

Everything was great…except the elevator! The evening we checked in…the elevator quit working. We were on the third floor…did not like climbing/descending three flights of stairs. Thankfully the next morning the elevator was working!! That was really the only negative thing about our stay.

I stayed for 3 nights at the Fairfield Inn & Suites. The check in process was quick and easy. The room was unremarkable but clean. The tv was not an old box tv, but also not a current flat screen and fairly small. The air conditioner worked intermittently. The mini fridge doesn't get cold so any leftovers will spoil. The next door neighbor's door was incredibly squeaky and they opened and shut the door at least 30 times in the morning prior to 7 am. I did ask the front desk to have maintenance WD-40 it and that seemed to take care of the squeak. It would be nice if they could figure a way to minimize the banging from when people just let the door slam. The breakfast is complimentary and I felt it was reasonable. No one cleaned the room (I know that a lot of hotels are moving towards reducing/eliminating cleaning services but it's not my preference). For the last evening someone put new towels in the room but that was the extent of the 'servicing'. Trash was not removed and nothing was cleaned or tidied. Overall, the hotel was decent but not one I would necessarily recommend. The elevator is really slow so we typically took the stairwell. There are boxes of old stained pillows and outdated artwork being stored in there on the ground level... I can only assume until trash day. It's not a great look for a space frequented by the guests.

I stayed for 3 nights at the Fairfield Inn & Suites. The check in process was quick and easy. The room was unremarkable but clean. The tv was not an old box tv, but also not a current flat screen and fairly small. The air conditioner worked intermittently. The mini fridge doesn't get cold so any leftovers will spoil. The next door neighbor's door was incredibly squeaky and they opened and shut the door at least 30 times in the morning prior to 7 am. I did ask the front desk to have maintenance WD-40 it and that seemed to take care of the squeak. It would be nice if they could figure a way to minimize the banging from when people just let the door slam. The breakfast is complimentary and I felt it was reasonable. No one cleaned the room (I know that a lot of hotels are moving towards reducing/eliminating cleaning services but it's not my preference). For the last evening someone put new towels in the room but that was the extent of the 'servicing'. Trash was not removed and nothing was cleaned or tidied. Overall, the hotel was decent but not one I would necessarily recommend. The elevator is really slow so we typically took the stairwell. There are boxes of old stained pillows and outdated artwork being stored in there on the ground level... I can only assume until trash day. It's not a great look for a space frequented by the guests.

The room was very clear upon arrival. The desk staff was very polite and nice. BUT, I was there friday till sunday and noone came to my room to clean or replace towels or anything. I was very disappointed in that.

The stay was average. Gave 4 stars overall. The biggest issue was the customer service. Checking in and out was surprisingly interesting. When we checked in I had to wait for someone to show up at the front desk. Eventually somebody came out of the office connected to front desk. Individual was in a personal call, never disconnected the call during our encounter. The employee ONLY spoke to me to tell me where the elevator was located! Checking out was a little better regarding we didn’t have to wait, but again, the employee never addressed me or spoke to me! Also, before we checked out, and well before check out time, the housekeeper knocked on our door to ask when we were leaving! I found these things odd. Customer service needs a lot of work!!!