My issue is that this does not feel like a 4 star hotel. This is a 2 star in a good location, albeit with a good hospitality playbook for the staff. The rooms are small and oddly designed. (WHY a glass wall in the bathroom? WHY? WHY two phones to clutter up scarce counter space? WHY a locked minibar permanently installed but a fridge that gets brought in only on demand??) The beds/pillows are terrible. Again, 2 star quality. The hotel was also under construction, making it unpleasant. The front desk staff has been trained in helpfulness, undeniably - however, as i was checking in, both clerks on duty were so engaged in explaining to one guest where she could find dinner that neither of them greeted me for several minutes. Also, hospitality clearly has limits - when we tried to sit down at the outdoor eating space to have our Starbucks coffee, we were immediately told to leave (even though the place was empty). It's a great location. But that alone is not worth the money. We could have stayed at a far more comfortable chain (Hyatt, Hilton) for the same (or slightly lower) cost. A friendly desk staff does not make up for a lumpy bed.

Excellent service on arrival. Lovely room and location

Excellent service on arrival. Lovely room and location

Location is good. However, hotel itself needs some TLC. Lobby is under construction and looks run down. Room itself looked dated, and lighting was horrible. Zero water pressure. Felt like it was just water trickling and shower looked dirty. Beds are not very comfortable. Close to lots of restaurants and walking distance to the ocean, etc.

Location is good. However, hotel itself needs some TLC. Lobby is under construction and looks run down. Room itself looked dated, and lighting was horrible. Zero water pressure. Felt like it was just water trickling and shower looked dirty. Beds are not very comfortable. Close to lots of restaurants and walking distance to the ocean, etc.

Perfect location across from the pier

Perfect location across from the pier

Our 2nd stay, its a lovely hotel, really close to the Pier and local attractions. The staff are lovely, too. We won't stay anywhere else when we visit Santa Monica.

Our 2nd stay, its a lovely hotel, really close to the Pier and local attractions. The staff are lovely, too. We won't stay anywhere else when we visit Santa Monica.

Great location

Great stay! Big balcony clean modern room great location and friendly staff

Tolles Hotel :)

Tolles Hotel :)

Lizbeth from the front desk was very kind & treated us like family

Everything was within walking distance. Parking at the hotel is very expensive though.

Hotel has amazing views while still feeling like you’ve got some privacy. Service was excellent and our room was gorgeous. Will definitely be staying here again!

Hotel has amazing views while still feeling like you’ve got some privacy. Service was excellent and our room was gorgeous. Will definitely be staying here again!

First thing is no one thought to tell us there were construction works. According to Michael a director of the hotel it was refurbishment!!!!! Which not as bad. What ever you want to call it there was drilling. Dry walling. New walls. Areas taken off the swimming pool area for the new building. Blocked off access areas. Blocked off pool areas. Dry walking. Workmen on site the whole time we were there. There was no lounge. No dining room. No more than 15 chairs around the pool for 165 rooms at any one time. all due the work. This hotel does not provide luxury even if everything was in order. How Expedia can class this 4 star I’m not sure. Maybe it’s the position but the position though good it’s very noisy especially in the on weekends. To say we were disappointed is an understatement. When booking anything these days the booking sites and trip advisor are what a client relies on. I would not recommend to anyone. Possible not Expedia either As some compensation my party was awarded a room with a sea view as opposed to our original room which was facing the back of a restaurant where the staff swore, exposed their bottom and “smoked”. We had a 6 year old with us!!!!! I was also not charged resort fee. To charge a resort fee in a hotel having construction around the only resort part of the hotel verges on fraud. We were given a food allowance if $60 a day for three people. I was told they would refund my whole stay minus the night we had stayed there I presume and I could

First thing is no one thought to tell us there were construction works. According to Michael a director of the hotel it was refurbishment!!!!! Which not as bad. What ever you want to call it there was drilling. Dry walling. New walls. Areas taken off the swimming pool area for the new building. Blocked off access areas. Blocked off pool areas. Dry walking. Workmen on site the whole time we were there. There was no lounge. No dining room. No more than 15 chairs around the pool for 165 rooms at any one time. all due the work. This hotel does not provide luxury even if everything was in order. How Expedia can class this 4 star I’m not sure. Maybe it’s the position but the position though good it’s very noisy especially in the on weekends. To say we were disappointed is an understatement. When booking anything these days the booking sites and trip advisor are what a client relies on. I would not recommend to anyone. Possible not Expedia either As some compensation my party was awarded a room with a sea view as opposed to our original room which was facing the back of a restaurant where the staff swore, exposed their bottom and “smoked”. We had a 6 year old with us!!!!! I was also not charged resort fee. To charge a resort fee in a hotel having construction around the only resort part of the hotel verges on fraud. We were given a food allowance if $60 a day for three people. I was told they would refund my whole stay minus the night we had stayed there I presume and I could

Fantastic room and area

Amazing Service

Fantastic room and area

Amazing Service

Great place

Great place

Very convenient to Santa Monica Beach. Rooms are clean and staffs are nice. But Ocean Ave is very noisy with people voices and loud cars passing by even pass 1am. Plus the pool and hot tube are being serviced beginning on the 2nd morning of our stay. My sons were disapponted. Power washing was loud early morning.

Very convenient to Santa Monica Beach. Rooms are clean and staffs are nice. But Ocean Ave is very noisy with people voices and loud cars passing by even pass 1am. Plus the pool and hot tube are being serviced beginning on the 2nd morning of our stay. My sons were disapponted. Power washing was loud early morning.

Location

Location

Amazing location, remarkable staff, beautiful hotel!

Amazing location, remarkable staff, beautiful hotel!

Excellent play to stay