Very clean and friendly staff, nice pool area and rooms. Wouldn’t recommend eating here.

Very clean and friendly staff, nice pool area and rooms. Wouldn’t recommend eating here.

the sleeping bed is hard and uncomfortable and the room is dirty. problems with parking the car

the sleeping bed is hard and uncomfortable and the room is dirty. problems with parking the car

Top marks for cleanliness and smily and friendly cleaners. Can't be said for the waiting staff and receptionists who d rather bury their heads behind the screen and only do greet when they are prompted. There is certainly a bit of work/training to do there. The food is boring and bland with only minor changes each day, next time I would not go half board but just stick with breakfast only. The hotel rooms are a bit dated but still comfortable. Shower is good, beaches and restaurants closeby, parking ok. Our stay with seaview rooms was tarnished because of builing works right outside towards the sea front- the noise commenced at 7/7.30am every morning. All in all a solid 3* which only doesnt get more because of some of the staff which I hope will be addressed soon.

Top marks for cleanliness and smily and friendly cleaners. Can't be said for the waiting staff and receptionists who d rather bury their heads behind the screen and only do greet when they are prompted. There is certainly a bit of work/training to do there. The food is boring and bland with only minor changes each day, next time I would not go half board but just stick with breakfast only. The hotel rooms are a bit dated but still comfortable. Shower is good, beaches and restaurants closeby, parking ok. Our stay with seaview rooms was tarnished because of builing works right outside towards the sea front- the noise commenced at 7/7.30am every morning. All in all a solid 3* which only doesnt get more because of some of the staff which I hope will be addressed soon.

I am staying in hotels 1/3 of my nights and typically don't care about minor flaws, but here they offer a 'four star' accommodation at 260Euro+/n (without breakfast) and what you get is a sparsely furnished single room without even a fridge, coffee maker, toiletries, missing lamps and ages old bathroom installations. As those failed leading to leakage, they made us move to another room, no apologies, no compensation for the inconvenience of having plumbers in your room and having to move all your luggage in the middle of a vacation day. The staff arrogance has stunned us, can't believe they claim a Melia label.

I am staying in hotels 1/3 of my nights and typically don't care about minor flaws, but here they offer a 'four star' accommodation at 260Euro+/n (without breakfast) and what you get is a sparsely furnished single room without even a fridge, coffee maker, toiletries, missing lamps and ages old bathroom installations. As those failed leading to leakage, they made us move to another room, no apologies, no compensation for the inconvenience of having plumbers in your room and having to move all your luggage in the middle of a vacation day. The staff arrogance has stunned us, can't believe they claim a Melia label.

A nice, clean, and cosy hotel in the middle of Puerto De La Cruz. No hills to climb, nearby the sea an shops. Breakfast was included, only disappointment ( and not really a complaint) the toasting machine was not working properly.

A nice, clean, and cosy hotel in the middle of Puerto De La Cruz. No hills to climb, nearby the sea an shops. Breakfast was included, only disappointment ( and not really a complaint) the toasting machine was not working properly.

Nice place to stay when visiting the beautiful Tenerife island

Nice place to stay when visiting the beautiful Tenerife island

The Hotel has a great location. Close to the beach ⛱ and Loro Park.

The Hotel has a great location. Close to the beach ⛱ and Loro Park.

Very friendly and helpful staff. Squeeky clean all over! Beatiful and well-maintained pool and lounge area. Nice breakfast buffet with so many choices. Location is perfect btw the beach and city centre. I'll definitely book this hotel when visiting next time Pto de la Cruz.

Very friendly and helpful staff. Squeeky clean all over! Beatiful and well-maintained pool and lounge area. Nice breakfast buffet with so many choices. Location is perfect btw the beach and city centre. I'll definitely book this hotel when visiting next time Pto de la Cruz.

Great hotel with great location and food

Great hotel with great location and food

The staff were very helpful and pleasant. It's a close walk to both the town square, Loro Parque, and tge beach. The communal areas are modern, but the bedrooms are a bit tired, although nice and clean.

The staff were very helpful and pleasant. It's a close walk to both the town square, Loro Parque, and tge beach. The communal areas are modern, but the bedrooms are a bit tired, although nice and clean.

Staff were very friendly helpful and always smiling and happy. A very pleasant stay and would recommend hotel for a great stay

really good hotel in a very good location a little bit tired in some areas but over all not that bad that it would affect your holiday the staff were all friendly and helpfull we had a great time and would definitely stay here again

really good hotel in a very good location a little bit tired in some areas but over all not that bad that it would affect your holiday the staff were all friendly and helpfull we had a great time and would definitely stay here again

Staff were very friendly helpful and always smiling and happy. A very pleasant stay and would recommend hotel for a great stay

We had a wonderful time. The staff was amazing. Our room was very comfortable. The buffet was wonderful! The next time we go to the Canary Islands we will definitely stay there. An Americsn Mom and dsughter

We had a wonderful time. The staff was amazing. Our room was very comfortable. The buffet was wonderful! The next time we go to the Canary Islands we will definitely stay there. An Americsn Mom and dsughter

As soon as we walked in after arriving from the airport, our first impression of the reception was already good. The receptionist was very helpful and friendly. From some of the reviews we read I expected a horrible room when we opened the door. In fact, it was absolutely gorgeous - even bigger than we expected - clean and lots of cupboards. In some hotels we have stayed, our clothes were piled on a bench in the room as space was minimal. Breakfast was free so we were amazed at the spread available. The food, on the whole was very good. The staff very friendly. You get free towels for the beach. We have heard free towels for the pool outside but, the beach was new to us. The location is absolutely fantastic. We walked to the Loro Park, the centre many times and explore the many small streets and area where we were. The only disadvantage is the beach. Very rocky and huge waves but, one can sun themselves, no problem. What we found dangerous are the rocks that come with every wave. Unless you are very far in the sea, the rocks will hit your legs, arms, thighs. But this is the Atlantic ocean and a volcanic island - mother nature.

As soon as we walked in after arriving from the airport, our first impression of the reception was already good. The receptionist was very helpful and friendly. From some of the reviews we read I expected a horrible room when we opened the door. In fact, it was absolutely gorgeous - even bigger than we expected - clean and lots of cupboards. In some hotels we have stayed, our clothes were piled on a bench in the room as space was minimal. Breakfast was free so we were amazed at the spread available. The food, on the whole was very good. The staff very friendly. You get free towels for the beach. We have heard free towels for the pool outside but, the beach was new to us. The location is absolutely fantastic. We walked to the Loro Park, the centre many times and explore the many small streets and area where we were. The only disadvantage is the beach. Very rocky and huge waves but, one can sun themselves, no problem. What we found dangerous are the rocks that come with every wave. Unless you are very far in the sea, the rocks will hit your legs, arms, thighs. But this is the Atlantic ocean and a volcanic island - mother nature.

The staff was always extremely friendly and helpful. The breakfast was average. It got quite noisy at night and also from early morning onwards.

This hotel is Super clean they have cleaners constantly working and sweeping mopping. Rooms are bit dated but everything works and is clean. at the end of the day it’s only to sleep in most of the time when I am on holiday I am out of my room exploring what the area has to offer. So can not fault this place and is within 3 mins of the beach bonus.

Amazing locations close to the beach, center, central buses, loro parque. It is literally in the middle of all this. Perfect for a relaxed holiday.

Didn't enjoy our visit. Put into a terrible room on the first night, dirty, tatty and in great need of decoration and upgrading, put into another much better standard of room the following day but still unhappy so Asked to leave the next morning and we moved to a different hotel without them refunding our unused night or offering to move us to another hotel within the Sol Melia group.