Not enough parking space for guesses !! Had to park in front of entrance way! Praying when I come back out next morning my car will not be towed!!Morning and night staff was great ! The evening Indian man was disrespectful ,talked rough to customer!!

The hallway smelled like cigarettes!!!

Not real fancy but very clean and great customer service!

Not real fancy but very clean and great customer service!

Bed sheets were dirty in two rooms that I checked into.

Bed sheets were dirty in two rooms that I checked into.

Location

Location

I accidentally booked this location...but I'm so glad I did. The room was fantastic, the desk clerks were friendly and helpful. This location was 10 minutes away from my intended location, but, going forward, I'll drive that extra 10 minutes for a superior experience. This is by far the best experience I've had at a Super 8.

I accidentally booked this location...but I'm so glad I did. The room was fantastic, the desk clerks were friendly and helpful. This location was 10 minutes away from my intended location, but, going forward, I'll drive that extra 10 minutes for a superior experience. This is by far the best experience I've had at a Super 8.

Was impressed with the room and the service Excellent

Was impressed with the room and the service Excellent

This hotel is clean, staff members are very friendly and helpful. Airport shuttle service provided free of charge is plus. I recommend anyone who travels through Houston Bush intercontinental airport to choose this hotel for great night stay.

This hotel is clean, staff members are very friendly and helpful. Airport shuttle service provided free of charge is plus. I recommend anyone who travels through Houston Bush intercontinental airport to choose this hotel for great night stay.

Was great

Was great

Cockroaches in room...........

Cockroaches in room...........

Excellent stay, staff, location of property, clean, quiet, near by international airport. I recommend this place to anyone in future stay

Excellent stay, staff, location of property, clean, quiet, near by international airport. I recommend this place to anyone in future stay

There were roaches in the bathroom and near the TV. The bed sheets had some stains and the cloth on the chairs was soiled. I was moved to the room next door and there were some dead roaches in the bathroom.

Language barrier with housekeeping

The room was pretty comfortable but the bathroom was dirty when I got here. There were a few strange hairs around and a stain on the toilet seat that I cleaned myself.

My issue was not with the hotel but with hotels.com Reservation was never received by the hotel, had to pay a second time and your customer service person who said his name was Rizer was useless in helping to resolve the problem. Reference S#90691888

My issue was not with the hotel but with hotels.com Reservation was never received by the hotel, had to pay a second time and your customer service person who said his name was Rizer was useless in helping to resolve the problem. Reference S#90691888

Clean and easy to get to

The decor in the room was quite unimaginative-- Laminate wood flooring-- no rugs or carpet-- A very simple chair to sit in a dresser/desk- Service was good as we got in very late and were taken care right away.

The decor in the room was quite unimaginative-- Laminate wood flooring-- no rugs or carpet-- A very simple chair to sit in a dresser/desk- Service was good as we got in very late and were taken care right away.

Note: this review is not embellished in any way. I arrived at this property at 12:00 AM, there were 5 people ahead of me checking in. The woman doing check-ins ha absolutely no idea what she was doing with her computer. Each check in took close to 20 minutes to complete. It was clear from watching her that she had no idea how her computer program worked, several times she used her phone to call what seemed to be a family member to ask tech support questions. In the middle of one check in, guests came from the elevator to the desk stating they had been given a room that was already occupied. In the middle of another 20 minute check in she stopped the process to take a 5 minute phone call regarding shuttle pick up. Another interruption came from a guest who was given a room that was supposed to have been given to another person in his party. There was a man working alongside her who did absolutely nothing except hover over her as she hunted and pecked at the keyboard. when I finally made it to the counter, I saw that she was using a notebook with program instructions - “press SHIFT (highlighted in orange), then press * - highlighted in orange - she clearly did not know how to use the program at all. I had time for exactly 4 hours of sleep before having to leave for my morning flight and a full HOUR of those was spent trying to check in. On the job training needs to happen BEFORE guests arrive, not DURING check in. Shuttle service from airport was very efficient.

Note: this review is not embellished in any way. I arrived at this property at 12:00 AM, there were 5 people ahead of me checking in. The woman doing check-ins ha absolutely no idea what she was doing with her computer. Each check in took close to 20 minutes to complete. It was clear from watching her that she had no idea how her computer program worked, several times she used her phone to call what seemed to be a family member to ask tech support questions. In the middle of one check in, guests came from the elevator to the desk stating they had been given a room that was already occupied. In the middle of another 20 minute check in she stopped the process to take a 5 minute phone call regarding shuttle pick up. Another interruption came from a guest who was given a room that was supposed to have been given to another person in his party. There was a man working alongside her who did absolutely nothing except hover over her as she hunted and pecked at the keyboard. when I finally made it to the counter, I saw that she was using a notebook with program instructions - “press SHIFT (highlighted in orange), then press * - highlighted in orange - she clearly did not know how to use the program at all. I had time for exactly 4 hours of sleep before having to leave for my morning flight and a full HOUR of those was spent trying to check in. On the job training needs to happen BEFORE guests arrive, not DURING check in. Shuttle service from airport was very efficient.

Right next to a sonic and waffle house. Great place if you have to stay in Houston overnight

Right next to a sonic and waffle house. Great place if you have to stay in Houston overnight