Due to catastrophic weather in my area, I was not able to travel. I contacted the hotel to rebook but was told the staff would not be available until the next day (5 hour time difference). When we finally reached the hotel, I was told that there were no available rooms for rebooking and that the hotel would not refund me due to their strict cancellation policy. It should be noted that to date more than 70 people have died due to the hurricane that delayed my flight. I would have been happy to rebook my stay at any other time (even by one day) if the hotel was willing to work with me.

Nice

Nice

Very helpful, friendly staff. Very good gym. Excellent breakfast with all kinds of fresh, healthy and appealing options. Quiet spacious rooms looking out into the trees.

A

A

Hotel staff were very helpful and polite

Breakfast was nice, lots of options.

Hotel staff were very helpful and polite

Breakfast was nice, lots of options.

Nice hotel staff really friendly a bit of a walk to the main part of rosso square but not too far,would stay here again!

Great customer service; beautiful property.

Nice hotel staff really friendly a bit of a walk to the main part of rosso square but not too far,would stay here again!

Great customer service; beautiful property.

I was amazed by the beauty of the hotel ! People were amazing, room was big enough (deluxe room), loved the spa, gym, pool, hot tub, hammam and sauna, all included.

I was amazed by the beauty of the hotel ! People were amazing, room was big enough (deluxe room), loved the spa, gym, pool, hot tub, hammam and sauna, all included.

in terms of excellent service and amenities, reminds me of how a hotel should operate

in terms of excellent service and amenities, reminds me of how a hotel should operate

We had a fantastic stay at Altis Grand. The staff were very friendly and responded quick to all my queries. The air conditioning in my room was not working, it was taken care as soon as I highlighted at the front desk. The rooms were very clean. The pool and jacuzzi was fantastic. All the main Lisbon attractions were at walking distance. Would definitely come back and also recommend it.

We had a fantastic stay at Altis Grand. The staff were very friendly and responded quick to all my queries. The air conditioning in my room was not working, it was taken care as soon as I highlighted at the front desk. The rooms were very clean. The pool and jacuzzi was fantastic. All the main Lisbon attractions were at walking distance. Would definitely come back and also recommend it.

Charged us for duplicate booking through Expedia and told us to talk to them. We have talked to Expedia and so far after 3 calls the hotel is stonewalling Expedia and refusing a refund.

Charged us for duplicate booking through Expedia and told us to talk to them. We have talked to Expedia and so far after 3 calls the hotel is stonewalling Expedia and refusing a refund.

Amazing staff - well located - great rooms - good gold benefits delivered. Rooma nd toiletries well appointed - over all a great hotel and good value for money for the price I paid in August. Ricardo was very helpful too

Amazing staff - well located - great rooms - good gold benefits delivered. Rooma nd toiletries well appointed - over all a great hotel and good value for money for the price I paid in August. Ricardo was very helpful too

The staff working there were very service minded and professional.

The staff working there were very service minded and professional.

My wife annd I really appreciated the attentive care the staff provided during our stay especially Carolina and Joel at the front door!! Thanks for making it memorable!

My wife annd I really appreciated the attentive care the staff provided during our stay especially Carolina and Joel at the front door!! Thanks for making it memorable!

We have just checked out of the hotel today after a 5-night stay. The service at the reception was excellent, and the rooms were beautiful and clean (at the beginning of our stay). However, after only 2 nights, the cleaning of the room started to decline. Our bed linen was not changed for the last 3 nights, and we did not receive fresh towels, bathrobes, or toiletries, which forced us to contact the reception to request them. If this issue had occurred for just 1 night, it would have been acceptable, but when it affects 3 out of 5 nights, it is very unsatisfactory. It simply cannot be right that we had to approach the reception every evening to get the missing items; things should just work seamlessly instead. We are therefore quite disappointed with the overall stay due to this cleaning issue.

We have just checked out of the hotel today after a 5-night stay. The service at the reception was excellent, and the rooms were beautiful and clean (at the beginning of our stay). However, after only 2 nights, the cleaning of the room started to decline. Our bed linen was not changed for the last 3 nights, and we did not receive fresh towels, bathrobes, or toiletries, which forced us to contact the reception to request them. If this issue had occurred for just 1 night, it would have been acceptable, but when it affects 3 out of 5 nights, it is very unsatisfactory. It simply cannot be right that we had to approach the reception every evening to get the missing items; things should just work seamlessly instead. We are therefore quite disappointed with the overall stay due to this cleaning issue.

people are not good at service for a supposed hotel of "luxury", the guest service persons doesn't even smile and are like "tired" to be asked questions. We found a alive cockroach in the bathroom. They changed us rooms but all the cleaning wasn't the best.

people are not good at service for a supposed hotel of "luxury", the guest service persons doesn't even smile and are like "tired" to be asked questions. We found a alive cockroach in the bathroom. They changed us rooms but all the cleaning wasn't the best.