We were kept awake all night by neighbours barking dogs, then we moved rooms and had no wifi, roof was very old and had holes, rooftop patio needed to be swept or washed (full of dead leaves). Breakfast included but was very basic- skipped it in day two and went to a nearby restaurant. Staff were nice.

Beautiful tropical plants all around

Super friendly people and helping us out any way they can. I would definitely come back!

Super friendly staff & checkin in a minute, tour organized in a second 👌

Nice property in the plaza of Bacalar , walking distance to everything very safe

Great service. Little haven in Bacalar

Nice hotel & service, though lots of surrounding noise

Very nice facilities. The street is not the quietest,but the hotel was very nice. Quaint and cute with a very central location. I would recommend it, but it seemed a little expensive. Still, worthwhile.

The only thing that wasn't good was the water current in our suite but everything else was so good it compensated!! Really really recommended!

amazing staff, super service! Bed was so comfy! I will stay again.

Nice place around the lagoon

We wanted something different,. The hotel was very nice just the intown experience was very loud at night. There was a club down the street that didn't start till about 11 at night and went till about 4am no sleeping with the boom boom no way to close out the very loud music. too bad because hotel is a must stay. could be just weekends, Maybe ear plugs OR SLEEP DUURING DAY AND JOIN THEM AT NIGHT.

The hotel is beautiful. I loved the decor, I slept so comfortable in their soft king size bed. The breakfast was homemade. I had chilaquiles with an egg, fruit, juice, and coffee. Breakfast is included. The staff is very nice and friendly. The rooftop area is colorful and nice. I loved loved the Bvlgari body wash and soap that the hotel provides was a plus!!

The hotel management mishandled our reservation from Hotels.com. When we arrived the hotel management said that our reservation actually began one day later. We checked our files from one month earlier as well as spoke with hotels.com and confirmed that we had arrived on the correct day... that only Toto Blue had made this booking error. They proceeded to place us in an available room, but charged us a higher rate than the one quoted by hotels.com. The staff were cordial, but they were reluctant to accommodate the previously agreed upon price. The room was approximately 8 feet from a main city street that was noisy all night long. We did not sleep very well at all. Not only that, after our first night, we had to move all of our stuff to a different room for our second night AND they charged us for an extra bed that was already part of the original reservation. We will not be returning to this hotel anytime soon. For all those who book here, I recommend calling the hotel to confirm your booking before arriving.