Had a fantastic stay great hotel and staff are ever so friendly

Straight from the get go amazing service

Straight from the get go amazing service

Great hotel - nice vibe friendly staff, lovely bar area. Breakfast was excellent. Had a suite overlooking Lord St which was a great size .Overall a fab 1 night stay. Tiny little quibble - why charge £2.50 for a small bottle of water in the room - everywhere we stay there is always complimentary water.

Great hotel - nice vibe friendly staff, lovely bar area. Breakfast was excellent. Had a suite overlooking Lord St which was a great size .Overall a fab 1 night stay. Tiny little quibble - why charge £2.50 for a small bottle of water in the room - everywhere we stay there is always complimentary water.

I stayed here a few years ago…sadly standards and condition has deteriorated - rooms now need a refresh. The window shutter is a good idea but the skirting board needs cutting away so that the shutter closes to the wall, rather than leaving a notable gap for light to flood in in the morning. The Buffet breakfast was one of the worst I’ve ever had - scrambled eggs were set in the buffet container, sausages ‘looked’ raw, bacon covered in fatty residue. There was only ‘toasting’ bread available to accompany the continental meats/ cheeses - why no fresh rolls/ breads. Nb this was on several mornings! I understand the ‘cook to order’ menu is better - at an additional costs though. I was told most beds are zip link - which I found very uncomfortable with such a thin ineffective mattress topper! I left two requests for the management to call me to discuss, and resolve, my dissatisfaction but no one called!

I stayed here a few years ago…sadly standards and condition has deteriorated - rooms now need a refresh. The window shutter is a good idea but the skirting board needs cutting away so that the shutter closes to the wall, rather than leaving a notable gap for light to flood in in the morning. The Buffet breakfast was one of the worst I’ve ever had - scrambled eggs were set in the buffet container, sausages ‘looked’ raw, bacon covered in fatty residue. There was only ‘toasting’ bread available to accompany the continental meats/ cheeses - why no fresh rolls/ breads. Nb this was on several mornings! I understand the ‘cook to order’ menu is better - at an additional costs though. I was told most beds are zip link - which I found very uncomfortable with such a thin ineffective mattress topper! I left two requests for the management to call me to discuss, and resolve, my dissatisfaction but no one called!

Fabulous.

Fabulous.

Staff are amazing! They go above and beyond to make you feel welcome. Excellent location in the heart of southport.

Best Hotel in Southport by far. Great location and staff. The mattress was the only low point and has been last couple of stays. Worth replacing them and then nothing but good things to say.

Staff are amazing! They go above and beyond to make you feel welcome. Excellent location in the heart of southport.

Best Hotel in Southport by far. Great location and staff. The mattress was the only low point and has been last couple of stays. Worth replacing them and then nothing but good things to say.

Good staff

Good staff

Brilliant facilities in the town centre, tasty food in the restaurant, very attentive staff. Highly recommend.

Brilliant facilities in the town centre, tasty food in the restaurant, very attentive staff. Highly recommend.

I wasn't very keen on the breakfast. Stayed here last year and thoroughly enjoyed the taste and quality of the breakfast. I like Rice Crispies but the hotel rice crispies had no taste whatsoever was like eating bits of cardboard. My wife asked the waitress if the what the sausages made of, the waitress went to check and returned to say they were pork. I tried them and both my wife and I decided that they could not be pork, they looked and tasted more like beef. We both left the rice cripsies and the sausages. We believe breakfast is a big part of any hotel stay and we couldnt eat it. It is my belief that maybe to cut costs the kitchen are buying in inferior products. The hotel itself is really nice but beware even if a room is advertised with a shower the showers are above small Japanese bath tubs and so anybody with less mobility issues may find it difficult to get into the bath to shower. My wife having had a recent injury could not raise her leg to step into the tub and so we had to move rooms but it turns all rooms bar 2 have the same tubs. Changing rooms to have a walk in shower meant downgrading our room type. In fairness to the hotel they quashed out 2 x night valet parking as compensation for the room downgrade. We were away with friends and felt let down having persuaded friend to stay there. We visit Southport every year but I won't be stopping at the hotel next year. I hate leaving poor reviews for any hotel something I rarely do but you have to be honest.

I wasn't very keen on the breakfast. Stayed here last year and thoroughly enjoyed the taste and quality of the breakfast. I like Rice Crispies but the hotel rice crispies had no taste whatsoever was like eating bits of cardboard. My wife asked the waitress if the what the sausages made of, the waitress went to check and returned to say they were pork. I tried them and both my wife and I decided that they could not be pork, they looked and tasted more like beef. We both left the rice cripsies and the sausages. We believe breakfast is a big part of any hotel stay and we couldnt eat it. It is my belief that maybe to cut costs the kitchen are buying in inferior products. The hotel itself is really nice but beware even if a room is advertised with a shower the showers are above small Japanese bath tubs and so anybody with less mobility issues may find it difficult to get into the bath to shower. My wife having had a recent injury could not raise her leg to step into the tub and so we had to move rooms but it turns all rooms bar 2 have the same tubs. Changing rooms to have a walk in shower meant downgrading our room type. In fairness to the hotel they quashed out 2 x night valet parking as compensation for the room downgrade. We were away with friends and felt let down having persuaded friend to stay there. We visit Southport every year but I won't be stopping at the hotel next year. I hate leaving poor reviews for any hotel something I rarely do but you have to be honest.

Restaurant fab

Restaurant fab

Lovely hotel and superb staff. Can’t fault it. Mega comfy beds, great deep baths and powerful showers. Really clean and well maintained.

Great location, modern hotel, rooms clean , beds very uncomfortable . Breakfast very good. Would not stay again only due to beds being very very soft and didn’t sleep well at all, which was real shame as lovely hotel. Did ask to move to another room but was told the beds are the same in all the rooms! Would recommend Resturant and have breakfast/dinner on future visit.

Great location, modern hotel, rooms clean , beds very uncomfortable . Breakfast very good. Would not stay again only due to beds being very very soft and didn’t sleep well at all, which was real shame as lovely hotel. Did ask to move to another room but was told the beds are the same in all the rooms! Would recommend Resturant and have breakfast/dinner on future visit.

All the staff were very kind, helpful and friendly making our stay a great experience but I found the Vincent to be a bit tired and dated and the bath/shower in our room was not designed for people with poor mobility, we were staying for 4 days, on the first we used the bottled water in the fridge it was never replaced and the bed was not made up every day, just small things but we expected better.

All the staff were very kind, helpful and friendly making our stay a great experience but I found the Vincent to be a bit tired and dated and the bath/shower in our room was not designed for people with poor mobility, we were staying for 4 days, on the first we used the bottled water in the fridge it was never replaced and the bed was not made up every day, just small things but we expected better.

An excellent and comfortable stay. Our only issue was the spa which wasn't open and very hit qnd miss.

An excellent and comfortable stay. Our only issue was the spa which wasn't open and very hit qnd miss.

Staff members were all extremely friendly and helpful. The room was immaculate and modern. The only downside for me and it was my fault for not saying, the bath tub was too high and deep for me as I have recently had two new hips.

Staff members were all extremely friendly and helpful. The room was immaculate and modern. The only downside for me and it was my fault for not saying, the bath tub was too high and deep for me as I have recently had two new hips.

Great hotel we ate in the restaurant nice tasty sushi. Quiet room and big comfy bed!

Great hotel we ate in the restaurant nice tasty sushi. Quiet room and big comfy bed!