Great Service and staff

GREAT, their terrific staff all go above and beyond to help

GREAT, their terrific staff all go above and beyond to help

All good

All good

Loved it

Loved it

The hotel is very good, the location is excellent and the people its very nice and polite, but I dont have a very good experience..First of all, our luggage doesnt arrive to the room, so 1 hour after we have to go down to ask for it..Other thing, we made a deposit charge during the check in for 1,500, then when we haved the dinner, the waitress told us that we doesnt have any deposit, so was a not nice experience with our restaurant guests, and I haved to go to the reception where they were still arguing that doesnt have anything even when I was showing the bank charge in the app and in the cellphone, then I have to go down at 1 am, showing the paper charge deposit…the last thing was that I was returning to the room at 12 am the next day and none of the keys were working, so I have to come back to the reception..its a very good 5 star hotel but with some mistakes

The hotel is very good, the location is excellent and the people its very nice and polite, but I dont have a very good experience..First of all, our luggage doesnt arrive to the room, so 1 hour after we have to go down to ask for it..Other thing, we made a deposit charge during the check in for 1,500, then when we haved the dinner, the waitress told us that we doesnt have any deposit, so was a not nice experience with our restaurant guests, and I haved to go to the reception where they were still arguing that doesnt have anything even when I was showing the bank charge in the app and in the cellphone, then I have to go down at 1 am, showing the paper charge deposit…the last thing was that I was returning to the room at 12 am the next day and none of the keys were working, so I have to come back to the reception..its a very good 5 star hotel but with some mistakes

Excellent service very accommodating !!! Breathtaking hotel and staff are extremely friendly and will aim to give their best !! Truly satisfied !

Excellent service very accommodating !!! Breathtaking hotel and staff are extremely friendly and will aim to give their best !! Truly satisfied !

Good breakfast options

Good breakfast options

Limited Vegi options available with no sign markings. Damp sheets and a lot of mosquitoes. Repellents available but you have to call and ask. Left the hotel mid stay to go to another hotel. Poor organisation expected better from the Shangri-la

Limited Vegi options available with no sign markings. Damp sheets and a lot of mosquitoes. Repellents available but you have to call and ask. Left the hotel mid stay to go to another hotel. Poor organisation expected better from the Shangri-la

Absolutely amazing stay, from the moment we walked in to the moment we left we were spoiled. Cannot single out members of staff as they were all superb. Thank you for an amazing holiday.

Absolutely amazing stay, from the moment we walked in to the moment we left we were spoiled. Cannot single out members of staff as they were all superb. Thank you for an amazing holiday.

Hotel was generally good however, I feel that the staff need extra training. It was always difficult to get staff to come to our table, we were asking more than once for drinks, cutlery (that should have been there), plates to be collected. Beach was good, pool was good, room was good. Everything was clean and the buffet was excellent. Would have enjoyed my trip more if the staff were more attentive and we didn't feel like we were disturbing their daydreaming, anytime we asked for something.

Hotel was generally good however, I feel that the staff need extra training. It was always difficult to get staff to come to our table, we were asking more than once for drinks, cutlery (that should have been there), plates to be collected. Beach was good, pool was good, room was good. Everything was clean and the buffet was excellent. Would have enjoyed my trip more if the staff were more attentive and we didn't feel like we were disturbing their daydreaming, anytime we asked for something.

Brilliant resort. Our room had a brilliant balcony with the beach view + the views of the Sheikh Zayed Masjid. Well worth the price. Everything from valet, reception, room service was top notch.

Brilliant resort. Our room had a brilliant balcony with the beach view + the views of the Sheikh Zayed Masjid. Well worth the price. Everything from valet, reception, room service was top notch.

we can recommend it.

we can recommend it.

First room was great but after contacting the hotel manager he moved us to one which was better and what we was expecting. The staff here round the pool are exceptional, the lifeguard Hun is so kind to our little girl both times we have stayed here. The staff here Really go above and beyond making the hotel experience 5 star, especially when you have children. Cold flannels bought round, your sunglasses cleaned and bottles of cold water bought to your subbed are some of the nice touches at this hotel.

First room was great but after contacting the hotel manager he moved us to one which was better and what we was expecting. The staff here round the pool are exceptional, the lifeguard Hun is so kind to our little girl both times we have stayed here. The staff here Really go above and beyond making the hotel experience 5 star, especially when you have children. Cold flannels bought round, your sunglasses cleaned and bottles of cold water bought to your subbed are some of the nice touches at this hotel.

Poor value for money! Overrated.The service at the bar restaurant.. just non-existent. Worst experience ever. Never again!

Poor value for money! Overrated.The service at the bar restaurant.. just non-existent. Worst experience ever. Never again!

Excellent hotel with very nice, large rooms. Three good swimming pool options as well as a beach with small sports pitches next to it. The staff are the biggest asset of this hotel - all are lovely and eager to help. Great food options available too!

Excellent hotel with very nice, large rooms. Three good swimming pool options as well as a beach with small sports pitches next to it. The staff are the biggest asset of this hotel - all are lovely and eager to help. Great food options available too!

Great hotel that we’ve stayed at multiple times (great food, service, beach, rooms); however, it lost its beautiful view of the mosque when other buildings were built in front of it. Will try somewhere else next time.

Great hotel that we’ve stayed at multiple times (great food, service, beach, rooms); however, it lost its beautiful view of the mosque when other buildings were built in front of it. Will try somewhere else next time.

Dated hotel at the centre of the city; enormous in size; rooms decor like from the 80s Aladdin cave. Food was excellent though, fantastic breakfast.