This property is architecturally brilliant. It's a wonderful and thoughtful conversion of a historic building into comfortable hotel rooms. but the hotel service is quite poor. I think it's a government-run hotel and it shows. Many of the staff are not well-trained, and do not seem to have much of a hospitality background. As one example, I sat down for breakfast, ordered quickly, and immediately explained that we needed to catch a flight, so we were in the rush. We didn't get our main food after 35-40 minutes of waiting. And it wasn't just me asking: all the staff could clearly observe that I rushed to get my suitcases down AFTER ordering food. But it did not seem to matter to them. I explained to both front desk staff and restaurant staff that we were risking missing our flight, and that they could just give us everything in a takeaway box. They first agreed, but then came out and said that it would take another 15 minutes to get ready. So we just left not eating the breakfast we had paid for. The staff explained that because there was one other table (who sat down after us), they were overwhelmed. Two tables (6 people total) somehow overwhelmed their cooking capacity. The check-in process at this hotel was quite good. The service quality here is such that if you are paying around $100-$120, this is a fine hotel. If you are going above that, then Galle offers other better-run hotels.

This property is architecturally brilliant. It's a wonderful and thoughtful conversion of a historic building into comfortable hotel rooms. but the hotel service is quite poor. I think it's a government-run hotel and it shows. Many of the staff are not well-trained, and do not seem to have much of a hospitality background. As one example, I sat down for breakfast, ordered quickly, and immediately explained that we needed to catch a flight, so we were in the rush. We didn't get our main food after 35-40 minutes of waiting. And it wasn't just me asking: all the staff could clearly observe that I rushed to get my suitcases down AFTER ordering food. But it did not seem to matter to them. I explained to both front desk staff and restaurant staff that we were risking missing our flight, and that they could just give us everything in a takeaway box. They first agreed, but then came out and said that it would take another 15 minutes to get ready. So we just left not eating the breakfast we had paid for. The staff explained that because there was one other table (who sat down after us), they were overwhelmed. Two tables (6 people total) somehow overwhelmed their cooking capacity. The check-in process at this hotel was quite good. The service quality here is such that if you are paying around $100-$120, this is a fine hotel. If you are going above that, then Galle offers other better-run hotels.

I got food poisoned from the food there. They were the last stop and restaurant i dined at. I have been at a hospital for two days with a stomach infection from the burger I had the last night at Galle Fort hotel. Terrible. I have been extremely sick since. Will not recommend whatsoever!

I got food poisoned from the food there. They were the last stop and restaurant i dined at. I have been at a hospital for two days with a stomach infection from the burger I had the last night at Galle Fort hotel. Terrible. I have been extremely sick since. Will not recommend whatsoever!

Positives: location, walkable to all that old Galle Fort has to offer. Interesting history of the hotel itself. Pool to cool off in . Room was large. Bed was comfortable. Breakfast was great (did not eat any other meals here) Negatives: pool has a dreadful old drain/sewerage smell at the far end (not in the pool itself- but could be from the drainage vents on the end/side?). Shower and sink in the room could do with a really good clean. Sink had a crack right across it. Mosquito net is looking really shabby. Feels rundown rather than heritage. Table in the Main lounge area was actively being eaten by insects while we were being checked in. requested transport to the train for early morning to be told no problem tuktuks here all the time . Did speak with a driver who did not turn up ( the only transport arrangement we had in 3 weeks of travelling that did not turn up). And no other vehicles in sight. Did send a staff member down the road to try to find something . Fortunately we had time to spare.

Positives: location, walkable to all that old Galle Fort has to offer. Interesting history of the hotel itself. Pool to cool off in . Room was large. Bed was comfortable. Breakfast was great (did not eat any other meals here) Negatives: pool has a dreadful old drain/sewerage smell at the far end (not in the pool itself- but could be from the drainage vents on the end/side?). Shower and sink in the room could do with a really good clean. Sink had a crack right across it. Mosquito net is looking really shabby. Feels rundown rather than heritage. Table in the Main lounge area was actively being eaten by insects while we were being checked in. requested transport to the train for early morning to be told no problem tuktuks here all the time . Did speak with a driver who did not turn up ( the only transport arrangement we had in 3 weeks of travelling that did not turn up). And no other vehicles in sight. Did send a staff member down the road to try to find something . Fortunately we had time to spare.

Stylish historic hotel in the middle of Galle Fort, great amenities, fantastic food, large accommodating room, and incredible and personable service.

Stylish historic hotel in the middle of Galle Fort, great amenities, fantastic food, large accommodating room, and incredible and personable service.

Old needs renovation and the rooms are a bit small. Also bathroom facilities are out dated and in dysfunction.

Old needs renovation and the rooms are a bit small. Also bathroom facilities are out dated and in dysfunction.

Everythikng

Everythikng

Beautiful building and very comfortable room. Felt like we were getting a very unique and authentic Galle Fort experience.

Beautiful building and very comfortable room. Felt like we were getting a very unique and authentic Galle Fort experience.

Very nice boutique hotel in a historical building and perfect location in Galle. Fantastic breakfast and friendly staff. Very nice restaurant and perfect gin tonic

Very nice boutique hotel in a historical building and perfect location in Galle. Fantastic breakfast and friendly staff. Very nice restaurant and perfect gin tonic

Highly recommend Galle Fort Hotel! So beautiful in a perfect location and the staff (especially Kusal - I hope I am spelling that right - who was at reception). My only comment is that they tried to charge us an egregious amount - the cost of an additional room - to add an additional guest into our Library Suite room. I booked the largest room specifically because I knew it could accommodate more than 2 people and was happy to pay an upcharge but not a whole room's worth! They were very pleasant and the pool area, the room, all of the small details were so wonderful. Breakfast in the morning was quite tasty and large - I wish I could spend a few more days there!

Highly recommend Galle Fort Hotel! So beautiful in a perfect location and the staff (especially Kusal - I hope I am spelling that right - who was at reception). My only comment is that they tried to charge us an egregious amount - the cost of an additional room - to add an additional guest into our Library Suite room. I booked the largest room specifically because I knew it could accommodate more than 2 people and was happy to pay an upcharge but not a whole room's worth! They were very pleasant and the pool area, the room, all of the small details were so wonderful. Breakfast in the morning was quite tasty and large - I wish I could spend a few more days there!

It was really well designed, with dining tables facing the pool. In fact, with all the rooms facing the lovely, exquisite pool. We were most appreciative of the fact that our room was literally 5 steps away from the pool! For someone who loves to swim, this was truly appreciated. The entre service was wonderful. Thank you so much.

It was really well designed, with dining tables facing the pool. In fact, with all the rooms facing the lovely, exquisite pool. We were most appreciative of the fact that our room was literally 5 steps away from the pool! For someone who loves to swim, this was truly appreciated. The entre service was wonderful. Thank you so much.

This restored property remains a stand in Galle for the setting and service.

This restored property remains a stand in Galle for the setting and service.

nice dinner by the pool but the gin tonic is comparatively expensive . Love the rooms facing pool. Staff super friendly

nice dinner by the pool but the gin tonic is comparatively expensive . Love the rooms facing pool. Staff super friendly

Fabulous place, great staff, great food & beautiful surroundings. Highly recommend this hotel.

Fabulous place, great staff, great food & beautiful surroundings. Highly recommend this hotel.

All was great but the service, particularly at breakfast was erratic and slow.

Interesting proprty. Felt like taking a step back in time. Bonus to have a pool inside the fort .

This was the best hotel we stayed in Sri Lanka. Excellent service, food and room. The staff were professional and friendly.

This was the best hotel we stayed in Sri Lanka. Excellent service, food and room. The staff were professional and friendly.

Great botique hotel in a UNESCO heritage site. Comfort and service above par. Historic building in the middle of the fort. Great for a day or two. Good breakfast. Turndown too.

Great botique hotel in a UNESCO heritage site. Comfort and service above par. Historic building in the middle of the fort. Great for a day or two. Good breakfast. Turndown too.