Had me waiting in the lobby for over an hour with my family and kids.

Had me waiting in the lobby for over an hour with my family and kids.

The hotel is a bit old but still nice and fairly clean. The room is spacious. Easy access to the beach. However, for a 5 star hotel, I expect the front desk staff to be a bit friendlier and professional. A smile in the face and better customer service would be appreciated more.

The hotel is a bit old but still nice and fairly clean. The room is spacious. Easy access to the beach. However, for a 5 star hotel, I expect the front desk staff to be a bit friendlier and professional. A smile in the face and better customer service would be appreciated more.

They’re unprofessional they didn’t allowed my guest to enter my room and the front desk didn’t pick up there phone. I called for ice waited for an hour and called again they said you have to pay 10 dt never have this experience again

They’re unprofessional they didn’t allowed my guest to enter my room and the front desk didn’t pick up there phone. I called for ice waited for an hour and called again they said you have to pay 10 dt never have this experience again

I recently stayed at the Hotel and was thoroughly impressed with the experience. The staff were exceptionally welcoming and attentive, ensuring a swift check-in process.

I recently stayed at the Hotel and was thoroughly impressed with the experience. The staff were exceptionally welcoming and attentive, ensuring a swift check-in process.

Nice staff

Nice staff

Staff at reception and breakfast are medium to unfriendly. Breakfast has been disappointing. Not only was there very little diversity in food choices, but also low quality (no fresh but only canned fruits, coffee is bad from both machines, bread/toppings are poor quality, I saw a guest asking the staff if they can cook one more fried pastry and the staff was rude and said no). Lots of people walking around in the entrance hall. Feels more like a train station than an area of peace. I would give this hotel 4 stars max.

3 star hotel at best. Pros: clean, rooms are large, nice big pool, good breakfast and dinner buffet Cons: beds are incredibly uncomfortable, and rooms feel very dingy. Front desk staff not helpful: for example, had to call four times to request extra pillows, they would not send up an iron (wanted to charge for laundry service instead). Also did not put me in room with pool view that I booked and paid for: when I asked to be moved to proper room they said it “wasn’t available” and eventually moved me to the right room several hours later after I told them they needed to refund the price difference then. Overall, not a very good experience at this hotel and I would not stay here again.

Staff at reception and breakfast are medium to unfriendly. Breakfast has been disappointing. Not only was there very little diversity in food choices, but also low quality (no fresh but only canned fruits, coffee is bad from both machines, bread/toppings are poor quality, I saw a guest asking the staff if they can cook one more fried pastry and the staff was rude and said no). Lots of people walking around in the entrance hall. Feels more like a train station than an area of peace. I would give this hotel 4 stars max.

3 star hotel at best. Pros: clean, rooms are large, nice big pool, good breakfast and dinner buffet Cons: beds are incredibly uncomfortable, and rooms feel very dingy. Front desk staff not helpful: for example, had to call four times to request extra pillows, they would not send up an iron (wanted to charge for laundry service instead). Also did not put me in room with pool view that I booked and paid for: when I asked to be moved to proper room they said it “wasn’t available” and eventually moved me to the right room several hours later after I told them they needed to refund the price difference then. Overall, not a very good experience at this hotel and I would not stay here again.

This places is filthy and there is UNRELIABLE internet access Since I arrived there “was a problem “ with the internet, after 3 days never got resolved! Bunch of lies and horrible accommodations! Walls dirty, frisge did not work, smelly pillows

This places is filthy and there is UNRELIABLE internet access Since I arrived there “was a problem “ with the internet, after 3 days never got resolved! Bunch of lies and horrible accommodations! Walls dirty, frisge did not work, smelly pillows

The staff were extremely attentive, all the way from check in, dining and check out. The sheets on the baby cot were stained and dirty. But this was changed within the hour with no trouble at all.

The staff were extremely attentive, all the way from check in, dining and check out. The sheets on the baby cot were stained and dirty. But this was changed within the hour with no trouble at all.

More saft and comfortable...

More saft and comfortable...

Overall great service

Overall great service

It’s a big property. Convenient for conference and group meetings. Food options are good and pool is very nice. Beach restaurant is great

It’s a big property. Convenient for conference and group meetings. Food options are good and pool is very nice. Beach restaurant is great

The property is located in a secluded area, too secluded to be frank, I felt unsafe stepping out of the property. Crossing the street to the beach was as far as I ventured and was questioned if I was a hotel guest when I clearly just walked out of there. It was extremely crowded with a lot of loud noises when I arrived Saturday night. The great entrance, the pool, the room balconies look great, but that's about it. I did not get to swim due to my short stay, but a lot of people seemed to be having fun swimming. The room was something else... it smelled, it had mosquitos, mini fridge and safe were not functional. AC hardly working trying to keep up, it was very hot. The room balcony door would not lock and can be easily opened, the room is basically not safe to leave anything when the door does not lock properly. They take shortcuts on service, like shampoo, soap, no toilet paper (had to work with an almost empty roll) and no tissue, they did not even replace the bathroom floor mat towel the last day. Food seemed ok with good selection but was disgusted to see first-hand the server touch the egg omelet on the plate to check it out with his fingers.... so I stuck to sealed food items to avoid getting any infections on my short stay. Finally, don't ask them to call you a taxi, they will get their own guy who will charge you double the price and not give you a receipt. Overall, first time and last time... I was disappointed with how such a nice property is poorly managed.

The property is located in a secluded area, too secluded to be frank, I felt unsafe stepping out of the property. Crossing the street to the beach was as far as I ventured and was questioned if I was a hotel guest when I clearly just walked out of there. It was extremely crowded with a lot of loud noises when I arrived Saturday night. The great entrance, the pool, the room balconies look great, but that's about it. I did not get to swim due to my short stay, but a lot of people seemed to be having fun swimming. The room was something else... it smelled, it had mosquitos, mini fridge and safe were not functional. AC hardly working trying to keep up, it was very hot. The room balcony door would not lock and can be easily opened, the room is basically not safe to leave anything when the door does not lock properly. They take shortcuts on service, like shampoo, soap, no toilet paper (had to work with an almost empty roll) and no tissue, they did not even replace the bathroom floor mat towel the last day. Food seemed ok with good selection but was disgusted to see first-hand the server touch the egg omelet on the plate to check it out with his fingers.... so I stuck to sealed food items to avoid getting any infections on my short stay. Finally, don't ask them to call you a taxi, they will get their own guy who will charge you double the price and not give you a receipt. Overall, first time and last time... I was disappointed with how such a nice property is poorly managed.

I sent my wife to this hotel for a week and her father and mother joined her in the hotel . All was good untill a lady tells my wife 2 bath towels are missing . My wife doesn't even use public towels . This made ne sick off them spend more than 2000$ in this hotel . And they finally one of the employee took the towels without bringing them back

I sent my wife to this hotel for a week and her father and mother joined her in the hotel . All was good untill a lady tells my wife 2 bath towels are missing . My wife doesn't even use public towels . This made ne sick off them spend more than 2000$ in this hotel . And they finally one of the employee took the towels without bringing them back

Breakfast and dinner choices were very good. Pool and sea views were pleasant if you were lucky enough to get the right rooms. Unfortunately loud music from an adjoining property well into the night. AC failure one night.

Definitely not a five star hotel, it has not been properly maintained. The facilities are alright, the pool was nice but it was a task trying to get a towel. The massage I had at the spa was quite nice but they changed my appointment time without informing me until I was there. What brought down my experience was the service, it was two star service, at best. No one was helpful, they sent you on wild goose chases, only giving you half information. Room service was tasty but extremely slow. I guess this is a perfect case of you get what you pay for.

Horrible customer service. Dirty hotel.

Great location and nice pool area. However it is extremely noisy during the day and during the night. The reception staff were not particularly welcoming, and during my turn at the counter the staff member kept talking to other guests and people while I was in the process of checking in. There were many angry guests at the reception. Also, they don't give you an iron on request in the room, and instead have ironing service that takes your clothes, when I called to ask for an iron they told me about the service, and said it would take an hour. That was just ridiculous, I had to leave shortly and was not really going to wait an entire hour to iron a T-shirt. I was also further told I wasn't even allowed to bring in my own iron. It's really a ridiculous issue, but also inconvenient for me