Clearly old hotel with broken amenities, the water from tap goes anywhere but the washbasin. When I raised it twice to the reception, they just ignored it. Average breakfast, worst coffee in my life, unpleasant staff

Clearly old hotel with broken amenities, the water from tap goes anywhere but the washbasin. When I raised it twice to the reception, they just ignored it. Average breakfast, worst coffee in my life, unpleasant staff

The cleaning standards are pretty bad. I found ants in the first night.

The cleaning standards are pretty bad. I found ants in the first night.

Lovely hotel in excellent location. Very friendly and proficient staff. Very good value. Views over the Lido area of Funchal and the Atlantic amazing. Room spotlessly clean although a little dated. Could have done with a kettle.

Lovely hotel in excellent location. Very friendly and proficient staff. Very good value. Views over the Lido area of Funchal and the Atlantic amazing. Room spotlessly clean although a little dated. Could have done with a kettle.

The floor our room was on smelled like acetone. The floors in the room were dirty and we discovered a roach in our bed the next day.

The floor our room was on smelled like acetone. The floors in the room were dirty and we discovered a roach in our bed the next day.

Nice hotel. I had one of the rooms with 2 balconies on the upper floors and thought it was really good value. I do like the pool bar too.

Nice hotel. I had one of the rooms with 2 balconies on the upper floors and thought it was really good value. I do like the pool bar too.

The wifi in the room was very poor

The wifi in the room was very poor

The view was wonderful, the hotel lift small and slow, the breakfast warm counter too one-sided

The view was wonderful, the hotel lift small and slow, the breakfast warm counter too one-sided

Experience not good. Receptionist not friendly and answering rude.

Experience not good. Receptionist not friendly and answering rude.

Good location with plenty of restaurants in the area. Good choice of options for breakfast and staff helpful when one of us was gluten intolerant providing gluten free bread for breakfast and other options. Excellent value for money.

Good location with plenty of restaurants in the area. Good choice of options for breakfast and staff helpful when one of us was gluten intolerant providing gluten free bread for breakfast and other options. Excellent value for money.

Total scam. I booked here cause of the 4 star rating, the spa and the great reviews. A pool, balconies in every room, and the location seemed perfect. We arrived at 2am because of a delayed flight. The staff present at check in was nice. Our room wasn’t very clean, but it’s so dated it’s hard to tell. The beds are uncomfortable. It was non refundable and expensive. (Some nights were 180€). We immediately found a filthy coffee cup in the cabinet with old moldy trash in it. Looked like a nest to be honest. There isn’t actually coffee either. A dead cockroach the size of my thumb on the floor. And the bathroom surfaces smeared with a dirty rag. The blackout curtains ripped and tattered. Hard concrete bed and a stained sheet. A balcony facing a dirt patch and a parking lot. We asked to be moved and the reception was kind and agreeable. But, our only other option was almost as bad, much smaller, but on a higher floor therefore it had a better view. Although a fire escape staircase is there too. The bidet has no pressure and useless. The hot water will go cold and then burn you. Two twins pushed together are uncomfortable. Only one bedside table. Ripped blackout curtains. No coffee setup at all. We asked for coffee cups and a kettle and bought our own instant coffee, but they never replaced cups. The pool is nice but freezing,and the pool bar was never open. the bar next door called the Tipsy was awesome with a really nice bartender. We didn’t bother with the food or the spa.

Total scam. I booked here cause of the 4 star rating, the spa and the great reviews. A pool, balconies in every room, and the location seemed perfect. We arrived at 2am because of a delayed flight. The staff present at check in was nice. Our room wasn’t very clean, but it’s so dated it’s hard to tell. The beds are uncomfortable. It was non refundable and expensive. (Some nights were 180€). We immediately found a filthy coffee cup in the cabinet with old moldy trash in it. Looked like a nest to be honest. There isn’t actually coffee either. A dead cockroach the size of my thumb on the floor. And the bathroom surfaces smeared with a dirty rag. The blackout curtains ripped and tattered. Hard concrete bed and a stained sheet. A balcony facing a dirt patch and a parking lot. We asked to be moved and the reception was kind and agreeable. But, our only other option was almost as bad, much smaller, but on a higher floor therefore it had a better view. Although a fire escape staircase is there too. The bidet has no pressure and useless. The hot water will go cold and then burn you. Two twins pushed together are uncomfortable. Only one bedside table. Ripped blackout curtains. No coffee setup at all. We asked for coffee cups and a kettle and bought our own instant coffee, but they never replaced cups. The pool is nice but freezing,and the pool bar was never open. the bar next door called the Tipsy was awesome with a really nice bartender. We didn’t bother with the food or the spa.

Run down and rude manager

Run down and rude manager

Definitely not a 4*. Mediocre breakfast rooms are so outdated and furniture is grubby. Pool online said it was heated in winter this was not the case, it was like swimming in ice. When asked about it at reception they said it’s because their isn’t enough people in the hotel to warrant it being heated. How are they allowed to advertise this then? Toilet constantly made a sound unless you lifted the flush up. Bathroom was very standard.

Definitely not a 4*. Mediocre breakfast rooms are so outdated and furniture is grubby. Pool online said it was heated in winter this was not the case, it was like swimming in ice. When asked about it at reception they said it’s because their isn’t enough people in the hotel to warrant it being heated. How are they allowed to advertise this then? Toilet constantly made a sound unless you lifted the flush up. Bathroom was very standard.

Just wonderful. I rebooked 5 more days before the end of my stay. Great location, pool, and excellent value for money! Above all else is the employees. From the moment I walked in, Isabelle and Sarah stole my heart and made me feel at home instantly! All the other staff equally as friendly. When I read some of the negative reviews- honestly, I thought those guests must have been somewhere else! Housekeeping and the wonderful masseuse downstairs were no exception to this high level of service!!

4 nights room only fine. Reasonable price, although late checkout option would not have been. Anyone with mobility issues note this is on a hill between roads and lifts to not reach all levels.

This was our 5th stay at Hotel Raga which is an affordable, well-located hotel in Funchal. Unfortunately, we've noticed quite a change in how the hotel is run after it was taken over by Muthu in 2017. The hotel just doesn't seem as friendly anymore, you can't get anything to eat by the pool and the bar there is constantly playing 'heartbreak' songs that put a bit of a damper on the mood. Further, when we first arrived we were put in a 'land-view', double room instead of the room we'd actually ordered which was a bit of a hassle. I really hate to say this because we've loved this hotel and stayed there so often, but it's just not as good as it once was.

We had a wonderful stay. The rooms are spacious and the view is divine. The buffet breakfast is very complete.

We had a wonderful stay. The rooms are spacious and the view is divine. The buffet breakfast is very complete.

Nice property with lovely sea views , but rooms do need updating, simply things like curtains need re hanging and light bulbs checked.

Nice property with lovely sea views , but rooms do need updating, simply things like curtains need re hanging and light bulbs checked.

Good aspect and views. Nice rooms. Well designed reception area. good swimming pool area.