After a long flight, we managed to check in , even if was like after 2 hours waiting for a room, no welcome drink.... we did message the hotel to inform them that we arrive early in the morning but no response. Other than that no faulty. The place is very clean, they provide water, fridge, toiletries, everything you need. They even done the bed for us in the evening. The staff is so attentive and polite. They are very happy and chatty. The swimming pool is cleaned every night . The really enjoyed our stay! Andreea and George from Romania ! Greetings

After a long flight, we managed to check in , even if was like after 2 hours waiting for a room, no welcome drink.... we did message the hotel to inform them that we arrive early in the morning but no response. Other than that no faulty. The place is very clean, they provide water, fridge, toiletries, everything you need. They even done the bed for us in the evening. The staff is so attentive and polite. They are very happy and chatty. The swimming pool is cleaned every night . The really enjoyed our stay! Andreea and George from Romania ! Greetings

It was a pleasure spending time there with lovely food... Superb service...

It was a pleasure spending time there with lovely food... Superb service...

Wonderful waiter at dinner that had been their 16 years he was lovely. Lovely room and food excellent.

Wonderful waiter at dinner that had been their 16 years he was lovely. Lovely room and food excellent.

Very helpful friendly and kind personell. View is spectacular and the Hotel area is nice but somewhat worn. Minor errors like cold showers for a few hours etc. But the impression is a very caring hotel. Food is pretty nice as well. Not much more expensive than the beach restaurants. Didn´t fancy the Loud AC.

Very helpful friendly and kind personell. View is spectacular and the Hotel area is nice but somewhat worn. Minor errors like cold showers for a few hours etc. But the impression is a very caring hotel. Food is pretty nice as well. Not much more expensive than the beach restaurants. Didn´t fancy the Loud AC.

A bit worn down. No restuarants or shopping near by. Had to go about 1 km to find other possibilities for eating. It is an all inclusive hotel, meaning it is quite expensive to live there if you have only bought the room.

A bit worn down. No restuarants or shopping near by. Had to go about 1 km to find other possibilities for eating. It is an all inclusive hotel, meaning it is quite expensive to live there if you have only bought the room.

Very cozy, delicious, with great service. RECOMMEND!

Very cozy, delicious, with great service. RECOMMEND!

Good hotel, great massage treatment from Inka Great room upkeep from Sam

Good hotel, great massage treatment from Inka Great room upkeep from Sam

After we got an upgrade room due to some problems with our original room. our stay was 100% better and made it all most value for money our new room cleaner was excellent over all good stay due to our uograde

After we got an upgrade room due to some problems with our original room. our stay was 100% better and made it all most value for money our new room cleaner was excellent over all good stay due to our uograde

Good choice for this part of Sri Lanka coast. It is not amy of these show off glittering hotels. Simple and modest but comfy typical Sri Lankan hotel of reasonable size and good location. Excellent and hard working stuff. Tips: if booked be sure to book deluxe area rooms. They are better located, more spacious and better equipped. Some say the hotel is a lil' shabby and old but this is something that I like and this makes show off tourist are not there to be met :-)

Good choice for this part of Sri Lanka coast. It is not amy of these show off glittering hotels. Simple and modest but comfy typical Sri Lankan hotel of reasonable size and good location. Excellent and hard working stuff. Tips: if booked be sure to book deluxe area rooms. They are better located, more spacious and better equipped. Some say the hotel is a lil' shabby and old but this is something that I like and this makes show off tourist are not there to be met :-)

It has extremely friendly staff and they try harder to accommodate visitors in their level best. Food and beverage manager and his staff were very kind and my 3 year old son was fed with some custom food. They have snack room in between core meals by making sure visitors never get hungry. They had a good food buffet. Pool , sport room, wellness programs were very accommodating. Evening live music was every entertaining. I would recommend as improvements to improve the property with more nice interior decos, free from flies, insects, mosquito as much as possible in the outside and grow some water lilies in their surrounding ponds.

It has extremely friendly staff and they try harder to accommodate visitors in their level best. Food and beverage manager and his staff were very kind and my 3 year old son was fed with some custom food. They have snack room in between core meals by making sure visitors never get hungry. They had a good food buffet. Pool , sport room, wellness programs were very accommodating. Evening live music was every entertaining. I would recommend as improvements to improve the property with more nice interior decos, free from flies, insects, mosquito as much as possible in the outside and grow some water lilies in their surrounding ponds.

It was on the beach immaculate rooms but no Privacy on balcony also need to upgrade ground level toilets also the staff were amazing all the time lm sure the owner dose not Appreciate what excellent and respectful staff to make that Hotel Worth a visit

It was on the beach immaculate rooms but no Privacy on balcony also need to upgrade ground level toilets also the staff were amazing all the time lm sure the owner dose not Appreciate what excellent and respectful staff to make that Hotel Worth a visit

Nice hotel with great location on the beach....initially I would have given a 4/5. Now I downgraded to 3/5. Internet seems to cut out constantly at check-out time (I saw this happen every one of the five days I was there...curious that internet fails everyday at the same time!) so impossible to order an uber and you end up taking their taxis which are double the price!!! Also, no fans in rooms so you are stuck with loud A/C all night. Finally, for some reason, two days into my stay somebody called from reception demanding that I pay my extras bill (room was already paied through expedia) in advance because they needed cash...i did not comply and it stopped there but it was extremely rude.

Nice hotel with great location on the beach....initially I would have given a 4/5. Now I downgraded to 3/5. Internet seems to cut out constantly at check-out time (I saw this happen every one of the five days I was there...curious that internet fails everyday at the same time!) so impossible to order an uber and you end up taking their taxis which are double the price!!! Also, no fans in rooms so you are stuck with loud A/C all night. Finally, for some reason, two days into my stay somebody called from reception demanding that I pay my extras bill (room was already paied through expedia) in advance because they needed cash...i did not comply and it stopped there but it was extremely rude.

Personally I found the staff worked very long hours and they seemed short staffed and this was noticed at meal times. Two things really irritated me was the fact that you had sales people on both ends of the hotel trying to sell you trips and so forth and it was really annoying as the second you stepped outside the complex they would pester every day and the other thing was the wild dogs on the beach directly behind the hotel and simply the beach is not suitable to sunbath. The pool and rooms were very clean and always enough sunbeds and the volley ball etc was great fun. The entertainment was very low key indeed and often not much going on in the evening after dinner. Also check your booking carefully and confirm as they seem to over book their rooms and Hotels.com received priority over some other travellers and I witnesses one or two heated travellers with issues with bookings and rooms , so make sure you are 100% staying and room type etc. We were told that we could not stay the second week but we ignored it as we had a confirmed booking with Hotels.com and we emailed Hotels.com with the issue and heard no more, but it was a bit unsettling . Overall I feel it is very expensive for what is being offered and I am in no rush to return to this resort.

Personally I found the staff worked very long hours and they seemed short staffed and this was noticed at meal times. Two things really irritated me was the fact that you had sales people on both ends of the hotel trying to sell you trips and so forth and it was really annoying as the second you stepped outside the complex they would pester every day and the other thing was the wild dogs on the beach directly behind the hotel and simply the beach is not suitable to sunbath. The pool and rooms were very clean and always enough sunbeds and the volley ball etc was great fun. The entertainment was very low key indeed and often not much going on in the evening after dinner. Also check your booking carefully and confirm as they seem to over book their rooms and Hotels.com received priority over some other travellers and I witnesses one or two heated travellers with issues with bookings and rooms , so make sure you are 100% staying and room type etc. We were told that we could not stay the second week but we ignored it as we had a confirmed booking with Hotels.com and we emailed Hotels.com with the issue and heard no more, but it was a bit unsettling . Overall I feel it is very expensive for what is being offered and I am in no rush to return to this resort.

Had a great stay @ Mermaid. Best part is the service, nobody can match their service.

Had a great stay @ Mermaid. Best part is the service, nobody can match their service.

Lovely hotel to spend a few days after the long flight, before setting off to tour the south of this beautiful, friendly island. Really great food and such friendly, efficient staff. Photo's do not do the hotel justice.

Lovely hotel to spend a few days after the long flight, before setting off to tour the south of this beautiful, friendly island. Really great food and such friendly, efficient staff. Photo's do not do the hotel justice.

It was good &comfortable hotel

It was good &comfortable hotel