Everything was perfect.High quality of services.

Everything was perfect.High quality of services.

Lovely hotel, staff were a credit to the hotel. Great facilities.

Lovely hotel, staff were a credit to the hotel. Great facilities.

Unfortunately we were disappointed. The room it's too overpriced. For the price of 200 euros per night you can find a lot of better hotels in Bansko at half price. The hotel doesn't look for a 5 star hotel. The room doesn't look like the photos it's too basic like a 2,3 star room hotel and the mattress was too cheap I wake up with backpains. The worst thing was the stuff espessialy at the reception. Unhappy persons who doesn't want to help you, they barely speak English and they don't explain to you anything about the hotel and the facilities you have already paid. The only positive things are the breakfast and the cleanliness of the hotel. The spa was OK but the rooms of sauna and steam bath were too small for 2 persons only. You can find even in 3 star hotels spa's triple in size.

Unfortunately we were disappointed. The room it's too overpriced. For the price of 200 euros per night you can find a lot of better hotels in Bansko at half price. The hotel doesn't look for a 5 star hotel. The room doesn't look like the photos it's too basic like a 2,3 star room hotel and the mattress was too cheap I wake up with backpains. The worst thing was the stuff espessialy at the reception. Unhappy persons who doesn't want to help you, they barely speak English and they don't explain to you anything about the hotel and the facilities you have already paid. The only positive things are the breakfast and the cleanliness of the hotel. The spa was OK but the rooms of sauna and steam bath were too small for 2 persons only. You can find even in 3 star hotels spa's triple in size.

Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.

Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.

Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.

Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.

The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars

The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars

Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.

Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.

Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.

Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.

Excellent stay. Parents loved it. Amazing service, facilities and perfect location.

Excellent stay. Parents loved it. Amazing service, facilities and perfect location.

Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.

Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.

A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..

A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..

This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time.

This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time.

We had to check out 30 minutes after we checked in and move to another real 5* hotel. The place is a mess. Small rooms and bathrooms with super cheap furniture. Small pool and super small gym. They promised us a full refund for not staying at their property but we never received it. Do not recommend! Waste of time and money!

We had to check out 30 minutes after we checked in and move to another real 5* hotel. The place is a mess. Small rooms and bathrooms with super cheap furniture. Small pool and super small gym. They promised us a full refund for not staying at their property but we never received it. Do not recommend! Waste of time and money!

Good value for money, clean, good food, good shuttle service.

Good value for money, clean, good food, good shuttle service.

Excellent - third time here. Improves each year. You can now take a bus directly from the hotel to the slopes meaning you can miss the gondola queue each morning

Excellent - third time here. Improves each year. You can now take a bus directly from the hotel to the slopes meaning you can miss the gondola queue each morning

Amazing hotel. Specious rom (Studio) with complimentary water, coffee, tea and chocolates. Great spa and a great service. We got upgraded to a room with a balcony which was nice. The shuttle to the mountain is very convenient. Ski rooms can be larger(they were full in the end of the day) and shuttle frequency to/from city in the evening was low.

Great hotel. They offer free shuttles to the gondola and back, so even though it's far from the ski gondola it doesn't bother at all. It even has rides to the first stop on the mountain. The hotel is in a quiet place near the outskirts of Bansko and has a few restaurants and a spa.