Room was kept clean and we loved Techo Besso on the hotel rooftop.

Great part of town, walkable everywhere and wonderful people!

Great part of town, walkable everywhere and wonderful people!

Room was wonderful , updated , clean and had everything we needed. Complimentary bottled water was nice

Room was wonderful , updated , clean and had everything we needed. Complimentary bottled water was nice

Clean and nice hotel. Only complaints were we asked several times for fresh towels and never received any. Also the CO2 and fire alarms kept blinking throughout the night. Told front desk staff but nothing was done. Still a great stay for a couples getaway

Clean and nice hotel. Only complaints were we asked several times for fresh towels and never received any. Also the CO2 and fire alarms kept blinking throughout the night. Told front desk staff but nothing was done. Still a great stay for a couples getaway

Extremely loud. The service was excellent. The beds were okay, but you could tell they were not new. Hotel itself was fine, but the location was terrible. Outside of the hotel was extremely filthy and loud.

Extremely loud. The service was excellent. The beds were okay, but you could tell they were not new. Hotel itself was fine, but the location was terrible. Outside of the hotel was extremely filthy and loud.

LOVED the location. rooms were a bit tight, but overall loved it. Would go back 10/10

LOVED the location. rooms were a bit tight, but overall loved it. Would go back 10/10

Nice hotel. Bathroom could have been cleaner. The toilet seat & seat cover was not attached very well, and was loose & moved around when sitting down. The air conditioning took several days to cool the room off, but was working correctly as we had the maintenance man come to check on it. He was very helpful & kind. The noise canceling machine was very useful for the loud partying all night & into the early morning hours. The noise was still heard, but the machine made it easier to sleep.

Nice hotel. Bathroom could have been cleaner. The toilet seat & seat cover was not attached very well, and was loose & moved around when sitting down. The air conditioning took several days to cool the room off, but was working correctly as we had the maintenance man come to check on it. He was very helpful & kind. The noise canceling machine was very useful for the loud partying all night & into the early morning hours. The noise was still heard, but the machine made it easier to sleep.

WORST HOTEL EXPERIENCE EVER!! Please don’t go to this hotel if you pretend to relax and sleep. Its located in the PARTY STREET so noise is brutal until 5am - they even have a disco in the rooftop so you cannot sleep nothing!!!!

WORST HOTEL EXPERIENCE EVER!! Please don’t go to this hotel if you pretend to relax and sleep. Its located in the PARTY STREET so noise is brutal until 5am - they even have a disco in the rooftop so you cannot sleep nothing!!!!

Great customer service

Nice

Nice hotel and staff. Great location

Excellent location, right on 5th ave in Gaslamp. Many eateries to choose from

Had to extend stay two different times during a one week stay. Last two days received no house keeping service. Second day I extended I advised them no one came and to please make sure they come today. Come back that evening and no house keeping yet again. Ask front desk and they said everyone was gone and nothing they can do. I explained this was second day in a row and asked to switch rooms. First she said they were sold out, I checked online and they were not. So I asked again and she said there’s nothing she could do. Several hundred a night for no house keeping even after they were made aware and all I got offered was a free drink at the bar. Asked for a manager and there wasn’t one and she wouldn’t contact one. Poor training and poor service. I’ve stayed here numerous times recently for work and was extremely disappointed by the handling of the situation. I was told since I booked through Hotels.com it was basically my fault they cannot do anything, the previous night I booked through their app. Never been treated like this, like I was a lesser guest because I booked a lower rate than I could through the Marriot app.

Had to extend stay two different times during a one week stay. Last two days received no house keeping service. Second day I extended I advised them no one came and to please make sure they come today. Come back that evening and no house keeping yet again. Ask front desk and they said everyone was gone and nothing they can do. I explained this was second day in a row and asked to switch rooms. First she said they were sold out, I checked online and they were not. So I asked again and she said there’s nothing she could do. Several hundred a night for no house keeping even after they were made aware and all I got offered was a free drink at the bar. Asked for a manager and there wasn’t one and she wouldn’t contact one. Poor training and poor service. I’ve stayed here numerous times recently for work and was extremely disappointed by the handling of the situation. I was told since I booked through Hotels.com it was basically my fault they cannot do anything, the previous night I booked through their app. Never been treated like this, like I was a lesser guest because I booked a lower rate than I could through the Marriot app.

The receptionist by Check in seemed to be annoyed from the job. Also the Communication about the offers and services was not available. Environment was Good, the rooms as well.

New hire doesn’t know what she’s doing

3rd floor on 5th avenue. room is small " European" as they say . nice enough but right above a night club pumping bass music until 3am . couldn't be worse. no warning whatsoever or choice given at the front desk. incredible

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The location was amazing

In the center of Gaslamp district!

If you’re looking for a quiet room, this is not the place for you. The bar on the upper floor and the poolside bar have music going from11am until 1am in the morning. The hotel offers ear plugs or noise machines, but if you need those to sleep it won’t be relaxing. Overall the property is great, the staff was friendly, housekeeping was provided every day without have to ask, and the lobby bar is convenient. But with no mention in the hotel details of the dance club on the upper floor, we weren’t prepared to have to wait up until after 1 am to even try to sleep. If you are a night owl, then this place will work for you, but if not I suggest you find another hotel that doesn’t have a club in it.

Perfectly situated in the Gaslamp district.

Very nice and clean Hotel with friendly staff. Everything is within walking distance. Lots of eateries close by as well as Convention Center and Petco Park. Definitely would stay there again next time in San Diego.

If you’re looking for a quiet room, this is not the place for you. The bar on the upper floor and the poolside bar have music going from11am until 1am in the morning. The hotel offers ear plugs or noise machines, but if you need those to sleep it won’t be relaxing. Overall the property is great, the staff was friendly, housekeeping was provided every day without have to ask, and the lobby bar is convenient. But with no mention in the hotel details of the dance club on the upper floor, we weren’t prepared to have to wait up until after 1 am to even try to sleep. If you are a night owl, then this place will work for you, but if not I suggest you find another hotel that doesn’t have a club in it.

Loved the bar and rooftop bar/ restaurant. I typically stay near the beach, but I felt that this day was so convenient being downtown next to all of the nightlife.