No room available

Ok

Miss Debra n her team are amazing I give them 12 stars excellent customer service and even the maintenance man be on point laundry n housekeeping staff a plus also

I liked the convivence of the location. It was near many options for dining and services. Easy to get to and the staff was very polite, professional and listened very well to all questions asked. I rode the elevator on the property and it was fairly hot (not sure why). It would be nice to have instructions on how to switch the settings on the television. I asked the young lady at the desk when checking out the issue I had and she explained there is a switch on the set that changes some of the settings on it. It could be added to the 1 page explanation I received when I checked in or some note in the room itself.

Excellent atmosphere

Most concerning was that my room door did not immediately lock when I’d close it from the outside upon leaving. It would eventually lock, but I’d have to stand there waiting to be sure. Also, the floors of the room reeked of chemicals and somehow remained both wet and tacky for the entirety of my one-night stay. And the elevator was not operational while I was there.

When I walked in the room, I notice the floor felt wet.

Deborah the Property Manager is a breath of fresh air. We’ve been guests here at the Tampa/Brandon Property for several nights and Deborah always goes above and beyond to make sure our stay is a great one. Her front desk staff definitely takes after her. She is without a doubt a huge asset to the company. Thanks Deborah!

Never book with Expedia again you don’t have a customer service. Your virtual system doesn’t get back to you. You don’t have a phone number and you don’t even even have a Support email. It’s disgusting. Expedia is a danger zone.

Never book with Expedia again you don’t have a customer service. Your virtual system doesn’t get back to you. You don’t have a phone number and you don’t even even have a Support email. It’s disgusting. Expedia is a danger zone.

Excellent staff

Custer service at front desk was excellent and very friendly and professional

Walking distance to restaurants and stores

Location and view

Location and view

Custer service at front desk was excellent and very friendly and professional

We have been staying here at the Extended Stay America in Tampa/Brandon for a while and we have been quite pleased with the property and level of service. The front desk crew deserves a shout out because of their willingness to help and go the extra mile. Props to Ashley, Talia and Victor. These staff members were hired, trained and mentored by their great leader Deborah. Deborah who is the Manager has gone above and beyond during our stay and she has made our lives easier and more enjoyable with the guest service she and her staff has provided.

We have been staying here at the Extended Stay America in Tampa/Brandon for a while and we have been quite pleased with the property and level of service. The front desk crew deserves a shout out because of their willingness to help and go the extra mile. Props to Ashley, Talia and Victor. These staff members were hired, trained and mentored by their great leader Deborah. Deborah who is the Manager has gone above and beyond during our stay and she has made our lives easier and more enjoyable with the guest service she and her staff has provided.

Bathroom had live insects in the bathtub. The shower barely worked and there was no shampoo provided.

Bathroom had live insects in the bathtub. The shower barely worked and there was no shampoo provided.

Nice place

The poor service When I come To make check in the elevator don’t works And my friends have disability the hotel at the front desk told me is not my problem And I leave the hotel by 2 am and find other place They don’t give me back my money .. this hotel is poor service

The poor service When I come To make check in the elevator don’t works And my friends have disability the hotel at the front desk told me is not my problem And I leave the hotel by 2 am and find other place They don’t give me back my money .. this hotel is poor service

Great location just not enough restaurants in the area over all nice hotel. But get there before 10pm the lobby shuts down..

Great location just not enough restaurants in the area over all nice hotel. But get there before 10pm the lobby shuts down..

Dirty rooms , tabaco and marihuana smell in the rooms , noisy , ac does not work , and at the entrance there were 4 guys with no shirt smoking marihuana , bad experience

Dirty rooms , tabaco and marihuana smell in the rooms , noisy , ac does not work , and at the entrance there were 4 guys with no shirt smoking marihuana , bad experience

The only rooms available were on the fourth floor and the elevator was broken. We said ok and took the stairs. There was a man at the top of the stairs, just hanging out, who made us (my daughter & I) uneasy. We went into our room and were instantly overwhelmed with a powerful smell of stale cigarettes. I told my daughter to wait in the room “lock the door behind me” and I’d get a key for another room. I took the stairs down and back up - the man still at the top of the stairs - and went to the new room. It had a different undesirable odor and a cockroach on the counter when we walked in. I decided we would not stay there. We gathered our things and left. The facility was smelly and didn’t feel clean but ultimately I did not feel safe. It was 10pm when we got there, 1030pm ish when we left. I would not recommend staying there. Finally, when we came downstairs to leave I told the front desk we didn’t feel safe and wanted a refund. She told me Expedia would need to issue the refund. I reached out to Expedia that night and they said the property had to issue the refund but they would help with process. This was 4 days ago. Today I received an email that the property would not refund my charge.

The only rooms available were on the fourth floor and the elevator was broken. We said ok and took the stairs. There was a man at the top of the stairs, just hanging out, who made us (my daughter & I) uneasy. We went into our room and were instantly overwhelmed with a powerful smell of stale cigarettes. I told my daughter to wait in the room “lock the door behind me” and I’d get a key for another room. I took the stairs down and back up - the man still at the top of the stairs - and went to the new room. It had a different undesirable odor and a cockroach on the counter when we walked in. I decided we would not stay there. We gathered our things and left. The facility was smelly and didn’t feel clean but ultimately I did not feel safe. It was 10pm when we got there, 1030pm ish when we left. I would not recommend staying there. Finally, when we came downstairs to leave I told the front desk we didn’t feel safe and wanted a refund. She told me Expedia would need to issue the refund. I reached out to Expedia that night and they said the property had to issue the refund but they would help with process. This was 4 days ago. Today I received an email that the property would not refund my charge.

It was past checking hours when we arrived and the gentleman came to assist us with a nice and pleasant attitude.

Over all you get what you pay for, was traveling through for work. Desk closes at 10pm so if you’re planing a late check in, be prepared to wait a while. Other than that it’s an ok hotel.

It was past checking hours when we arrived and the gentleman came to assist us with a nice and pleasant attitude.