Ashley helped me check into my 6 rooms and was absolutely fabulous…..she is a true asset to your company

Great service all around

Great service all around

We had 2 problems, first one we encounter is the room we got had ants. So we had to be moved to another one, and also we stayed Friday to Sunday, I placed a big bag of trash outside the door, (we had ordered food Friday night when we arrived) and the bag was still there when we left Sunday! Maybe other guest do same thing and that is why ants get there! Asked for more towels and did not get them. On the other hand. Front desk staff was very helpful when we told them about the ants. The lady moved us right away.

We had 2 problems, first one we encounter is the room we got had ants. So we had to be moved to another one, and also we stayed Friday to Sunday, I placed a big bag of trash outside the door, (we had ordered food Friday night when we arrived) and the bag was still there when we left Sunday! Maybe other guest do same thing and that is why ants get there! Asked for more towels and did not get them. On the other hand. Front desk staff was very helpful when we told them about the ants. The lady moved us right away.

Cant get an invoice. Incompetent service.

Cant get an invoice. Incompetent service.

The hotel itself was nice. In the morning it takes a long time to get breakfast and I believe they charge you for a basic continental breakfast even though you serve yourself get your own coffee make your own waffles which there is only one waffle maker for the entire hotel. The pool was disgusting our kids got rashes from beeing In that water. Come to find out the pool hadn’t been cleaned in 3 days according to the manager and had a green film on top of the water the day after we left. Apparently she was the only one that knew how to add the chemicals to the pool so she took 3 days off and I’m assuming told no one to attend to the pool. When my wife spoke with her she just apologized and didn’t offer any sort of resolution. For the price and name of this hotel I would expect better amenities and service

The hotel itself was nice. In the morning it takes a long time to get breakfast and I believe they charge you for a basic continental breakfast even though you serve yourself get your own coffee make your own waffles which there is only one waffle maker for the entire hotel. The pool was disgusting our kids got rashes from beeing In that water. Come to find out the pool hadn’t been cleaned in 3 days according to the manager and had a green film on top of the water the day after we left. Apparently she was the only one that knew how to add the chemicals to the pool so she took 3 days off and I’m assuming told no one to attend to the pool. When my wife spoke with her she just apologized and didn’t offer any sort of resolution. For the price and name of this hotel I would expect better amenities and service

Everything was wonderful except I wish it had at least a small free breakfast but we got donuts from a sweet little bakery not far from the hotel

Everything was wonderful except I wish it had at least a small free breakfast but we got donuts from a sweet little bakery not far from the hotel

The pool area in the jacuzzi was closed at the time but other than that the hotel was excellent.

The pool area in the jacuzzi was closed at the time but other than that the hotel was excellent.

Always my favorite place to stay when I visit my family.

Always my favorite place to stay when I visit my family.

Clean and quiet

Clean and quiet

Nice place

Nice place

Everything was great, although the drain in the shower was a little plugged and the ice machine on our floor didn’t work.

Everything was great, although the drain in the shower was a little plugged and the ice machine on our floor didn’t work.

The hotel is definitely lacking customer service. When checking in it was not disclosed that breakfast was not included. You were not told until after you ate and they let you know how much breakfast was. When the hotel ran out of coffee, staff would not refill. Condiments were not restocked, even for the next day breakfast. The front office staff was not inviting. When checking out I was never able to check out with staff, I waited for 10 min on front staff to show up. The bar staff was not cordial and seemed like being there was an inconvenience. They were irritated when they had to make mixed drinks. There was a wedding and they only had one bartender who was completely overwhelmed.

The hotel is definitely lacking customer service. When checking in it was not disclosed that breakfast was not included. You were not told until after you ate and they let you know how much breakfast was. When the hotel ran out of coffee, staff would not refill. Condiments were not restocked, even for the next day breakfast. The front office staff was not inviting. When checking out I was never able to check out with staff, I waited for 10 min on front staff to show up. The bar staff was not cordial and seemed like being there was an inconvenience. They were irritated when they had to make mixed drinks. There was a wedding and they only had one bartender who was completely overwhelmed.

Good customer service

Good customer service

Food was delicious. The stay was nice and quiet.

Food was delicious. The stay was nice and quiet.

Nice place to stay - good location

Nice place to stay - good location

A lot of great Mexican restaurants in the immediate area, it's quite considering it's directly of a main highway. Walmart and Starbucks is directly down the street. The property itself is very clean and quiet, parking is not a problem. They're also dog friendly.

A lot of great Mexican restaurants in the immediate area, it's quite considering it's directly of a main highway. Walmart and Starbucks is directly down the street. The property itself is very clean and quiet, parking is not a problem. They're also dog friendly.

Check in was great, clean room, but one thing i will say to help improve stay. Sink is way to high for shorter people or couple with kids. Im an adult at 4'10", sink was right at top of my ribs. Not easy to wash up. A stool or somewhat of a lower sink would have been great. But other than that. Our stay was great. Didn't get to try breakfast though. My fault.