Front desk staff were friendly but the room itself was not as advertised. It was dirty, musty, and not clean. There was mould in the kettle and in the bathroom. After we checked in and got to the room, there was a note that mentioned there would be no staff onsite after 8:30 (when the restaurant closed). The note said if anything was needed after that time, to call 999. It was more of a hostel with private rooms than a hotel. There is only one staircase in and out - no fire exits. The door rattled anytime someone opened their room door, even on a different floor. It felt unclean and unsafe. We immediately left to find alternative accommodations. The front desk staff “broke their policy” and provided us with a partial refund. The Beaufort told us to contact Hotels for the remaining refund. Hotels told us they needed to confirm with the Beaufort before refunding and they attempted to contact the hotel. The hotel refused to answer, and so we received no refund for the remaining half.

Front desk staff were friendly but the room itself was not as advertised. It was dirty, musty, and not clean. There was mould in the kettle and in the bathroom. After we checked in and got to the room, there was a note that mentioned there would be no staff onsite after 8:30 (when the restaurant closed). The note said if anything was needed after that time, to call 999. It was more of a hostel with private rooms than a hotel. There is only one staircase in and out - no fire exits. The door rattled anytime someone opened their room door, even on a different floor. It felt unclean and unsafe. We immediately left to find alternative accommodations. The front desk staff “broke their policy” and provided us with a partial refund. The Beaufort told us to contact Hotels for the remaining refund. Hotels told us they needed to confirm with the Beaufort before refunding and they attempted to contact the hotel. The hotel refused to answer, and so we received no refund for the remaining half.

This was a wonderful hotel. The staff was so friendly and helpful. They made you feel right at home. The hotel was in a very convenient location, easy walk to downtown shopping, the train station (not pulling luggage, up hill) and variety of restaurants.

This was a wonderful hotel. The staff was so friendly and helpful. They made you feel right at home. The hotel was in a very convenient location, easy walk to downtown shopping, the train station (not pulling luggage, up hill) and variety of restaurants.

The room stinks. The carpet was dirty. Very poor insulation of walls and windows since we could hear the conversations from the next rooms, the noises from the parking lot and the screams and music from a large party that took place on the floor below. We couldn't rest.

The room stinks. The carpet was dirty. Very poor insulation of walls and windows since we could hear the conversations from the next rooms, the noises from the parking lot and the screams and music from a large party that took place on the floor below. We couldn't rest.

Accidentally booked a compact room. It was ok but pretty small.

Our first room had mold and mildew on the bathroom ceiling above the shower. The shower doors were difficult to move to close. We were moved immediately to another room. This room was clean, carpet was worn and it was extremely small. No where to place items near the sink, toothbrush, etc. staff were attentive and we had dinner in their restaurant and it was delicious. I know they are working on updating and repairing things and the manager is eager to take care of those things.

Dirty carpet

Hotel was ok. Beds were not very comfortable, internet service was poor and quite frankly non existent in our suite. Staff was ok. We had booked online and they had issues finding our reservation payment, when called they were unable to answer clearly wether it had been resolved. Upon check in they asked for a card for incidentals, which is normal practice, but then proceeded to charge the reservation without our knowledge or approval because their internet system wasnt working properly. No folio was given upon checkout with details of charges made to our card,which seemed unusual. Not sure if this was an oversight or a sneaky way to charge our card without our permission. If they had been honest upon checkin regarding the situation with their intenet system we would have been happy to work with them,but taking our card information under false pretense is unacceptable. When i called the manager to ask for clarification he was extremely rude... i would not stay there again nor would i recommend it. Its too bad because the building is pretty and the location is convenient, but service makes the biggest part of a holiday and this was subpar.

Good quiet location, rooms are a bit dated and could be cleaner. There was an event the evening I stayed which had music playing until 11:30pm

Great location for an easy walk into town. Adequate parking.

Nice friendly staff, bat and dining area. Location to walking downtown and exploring the city was great.

Nice friendly staff, bat and dining area. Location to walking downtown and exploring the city was great.

Very charming, clean friendly, comfortable hotel. Staff were exceptionally polite and helpful, carrying my bags up to the third floor for me without me having to ask. Great room. I did not try the on-site breakfast, but it looked good from what I could tell. Would definitely stay again.

Very charming, clean friendly, comfortable hotel. Staff were exceptionally polite and helpful, carrying my bags up to the third floor for me without me having to ask. Great room. I did not try the on-site breakfast, but it looked good from what I could tell. Would definitely stay again.

Had a great visit with my family. Friendly and attentive management, great bartender. Highly recommend.

Had a great visit with my family. Friendly and attentive management, great bartender. Highly recommend.

Staff where really helpful. The outside patio was excellent. Bed was very comfy.

Staff where really helpful. The outside patio was excellent. Bed was very comfy.

When we got to our room, it was very hot. One of the windows was broken and the bathroom window barely opened. The towel heater had to be fixed by the staff as it would not turn off. Also the overhead light kept flashing. There were stains on the bedding and the shower door was coming off.Staff was friendly but facility needs an update.

When we got to our room, it was very hot. One of the windows was broken and the bathroom window barely opened. The towel heater had to be fixed by the staff as it would not turn off. Also the overhead light kept flashing. There were stains on the bedding and the shower door was coming off.Staff was friendly but facility needs an update.

In a very convenient position to move out and about both in Inverness and beyond

In a very convenient position to move out and about both in Inverness and beyond

No ac and only 1 window opened. New bathroom was gorgeous but bath tub jets turned on by themselves. Did not have daily service. Ran out of tp

No ac and only 1 window opened. New bathroom was gorgeous but bath tub jets turned on by themselves. Did not have daily service. Ran out of tp

Super friendly and accommodating staff!

Super friendly and accommodating staff!

I booked a family suite. When we checked in, the toilet was broken. We were moved to a much less expensive room with fewer beds. No refund has been given for the down-graded room. Poor service. Poor communication between staff members. Poor customer service.

I booked a family suite. When we checked in, the toilet was broken. We were moved to a much less expensive room with fewer beds. No refund has been given for the down-graded room. Poor service. Poor communication between staff members. Poor customer service.

Our room for 4 had a large bed and then a pull out sofa which was made up upon arrival. We were in room 34 and this pull-out was terrible. Both sides sloped towards the middle making a good night of sleep nearly impossible. The tissues in the room are very cheap quality and rough. And lastly, housekeeping didn't come one of the days. For $350USD/night, I would expect a better experience... That being said, it was a pretty good location, the cocktail bar downstairs made great drinks and was very nice, and the staff was friendly. Would I stay here again? If I had to, I guess. But I would look elsewhere first.

Our room for 4 had a large bed and then a pull out sofa which was made up upon arrival. We were in room 34 and this pull-out was terrible. Both sides sloped towards the middle making a good night of sleep nearly impossible. The tissues in the room are very cheap quality and rough. And lastly, housekeeping didn't come one of the days. For $350USD/night, I would expect a better experience... That being said, it was a pretty good location, the cocktail bar downstairs made great drinks and was very nice, and the staff was friendly. Would I stay here again? If I had to, I guess. But I would look elsewhere first.