I was a bit disappointed in the way renovation/construction interfered w/my expected 5 star stay. I had no "W" experience other than the roof top pool all at extra cost. The previously beautiful street level is caged and boarded up. You enter via service elevator behind the valet stand. Extension chords running through water everywhere, trash. The hotel was dingy. WiFi was spotty. Waited 40 minutes for car/valet/with two dogs and luggage. Rooftop pool and surroundings were dingy from parties. From the room cost, parking and additional fees and the fun money I chose to fork out up at the pool it was a $1k night for a "motel" experience.

I was a bit disappointed in the way renovation/construction interfered w/my expected 5 star stay. I had no "W" experience other than the roof top pool all at extra cost. The previously beautiful street level is caged and boarded up. You enter via service elevator behind the valet stand. Extension chords running through water everywhere, trash. The hotel was dingy. WiFi was spotty. Waited 40 minutes for car/valet/with two dogs and luggage. Rooftop pool and surroundings were dingy from parties. From the room cost, parking and additional fees and the fun money I chose to fork out up at the pool it was a $1k night for a "motel" experience.

Property is under remodelation, there is no lobby and they charge a full rate

Property is under remodelation, there is no lobby and they charge a full rate

Not good. Construction everywhere.

Not good. Construction everywhere.

good

good

There is construction going on so once this completes things will be a better.

There is construction going on so once this completes things will be a better.

Front desk customer service was pretty bad. Not pleasant, welcoming, nada! Didn’t even seem like they cared if we were there or not. Stayed in some other hotels in the area and customer service experience was top notch.

Front desk customer service was pretty bad. Not pleasant, welcoming, nada! Didn’t even seem like they cared if we were there or not. Stayed in some other hotels in the area and customer service experience was top notch.

no mention of being under renovation. the staff are unattentive, no one answers room service or concierge. understand renovations are needed but you should warn ppl, im done with W hotels

no mention of being under renovation. the staff are unattentive, no one answers room service or concierge. understand renovations are needed but you should warn ppl, im done with W hotels

Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay

Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay

Loved the distance to ACL!!

Loved the distance to ACL!!

Under construction. Access was through narrow winding hallway. Flooded entry so had to walk through a puddle to get out and in. Had to switch elevators to get to our room from downstairs. Toiletries were dirty, dispenser broken. I wouldn’t stay there again.

Under construction. Access was through narrow winding hallway. Flooded entry so had to walk through a puddle to get out and in. Had to switch elevators to get to our room from downstairs. Toiletries were dirty, dispenser broken. I wouldn’t stay there again.

property was under construction but well disguised and very clean. We were met by staff at the entrance, lead us to check-in and our room. Booked last minute due to an event cancellation, staff was very friendly and accommodating.

property was under construction but well disguised and very clean. We were met by staff at the entrance, lead us to check-in and our room. Booked last minute due to an event cancellation, staff was very friendly and accommodating.

There’s no warning that the hotel is going trough renovations. No lobby no upscale bar or restaurant, rooms should be priced much lower until the hotel is fully renovated

There’s no warning that the hotel is going trough renovations. No lobby no upscale bar or restaurant, rooms should be priced much lower until the hotel is fully renovated

Staff was very nice. Con: Bathroom had strong smell of urine and sink area was not clean.

Staff was very nice. Con: Bathroom had strong smell of urine and sink area was not clean.

Hotel access and lobby under construction. We had to wait more than 2 hours for check in even tough we get there by the time said check in They didn’t have the rooms available or ready

Hotel access and lobby under construction. We had to wait more than 2 hours for check in even tough we get there by the time said check in They didn’t have the rooms available or ready

I was never told or warned that it was under construction. There were no restaurants or bars open. Which I understand because it was under construction. But even the pool had a limited menu and some of the amenities like the showers were closed. I found it unacceptable that I had to pay the price of a hotel that had all the amenities open and was not even given a warning that it was under construction when making the reservation. It’s something that should be on the website.

I was never told or warned that it was under construction. There were no restaurants or bars open. Which I understand because it was under construction. But even the pool had a limited menu and some of the amenities like the showers were closed. I found it unacceptable that I had to pay the price of a hotel that had all the amenities open and was not even given a warning that it was under construction when making the reservation. It’s something that should be on the website.

Property is being renovated. This information should have been shared up front

Property is being renovated. This information should have been shared up front